There were a few instances with noisy neighbors for a couple of days. However, we either politely asked them ourselves to turn down the TV or called the reception to report the noise at 2 AM. The managers promptly addressed the situation and informed them of the need to stop such behavior

My wife and I were absolutely thrilled with our stay at Gistola. Price = Quality = Service – it’s a solid 100 out of 10! It was my wife’s birthday, so I reached out to the hotel manager with a request and a question about how we could pleasantly surprise her and make the occasion special. Manager Tedo was always in touch and handled our wishes and request with great care and attention. Both my wife and I were astonished and delighted when we saw what they had done for us. It was absolutely amazing and will definitely remain a cherished memory. The room was decorated with balloons as I had requested, they made a personalized greeting card, and even baked an entire cake—not just a slice, but a whole delicious and moist cake! They also included a bottle of champagne (even though I hadn’t asked for it!). The room was very warm and cozy, cleaned daily, with fresh towels, gels, and other essentials replaced every day. Overall, this place truly deserves its five-star rating. The transfer service was also remarkable—we were pleasantly surprised by how punctual and efficient it was. The car arrived promptly, and any request for transportation was fulfilled within five minutes. A big thanks to the drivers Vitali and Beki as well. We are already looking forward to returning here for our next vacation. Wishing you prosperity, growth, and kind guests!

Stayed in January 2025

Very clean, comfortable big beds, large rooms with anything you need inside.. we loved the pool and the terrace.. Theo in the reception was amazing and help us with everything.. we recommend to book always via booking🙏🌷

Stayed in August 2024

Friendly staff. Spoke good english. Great restaurant.

Stayed in July 2024

n/a

Quiet location, friendly and extremely helpful staff and a fantastic view. They have a free car service to the village. All are very knowledgeable about restaurant as nuts and services in the village.

Stayed in May 2024

No

Staffs are very nice and takecare Excellent breakfast Good complimentary wine Room is comfortable

Stayed in April 2024

Breakfast is quiet limited !

Staff and hotel manager “ Tedo” are above and beyond!!! The only proper hotel in Mestia !!! Love the view & cleanliness !!

Stayed in April 2024

No

This is the best hotel for our trip in Georgia , with the private car park, very comfortable clean room, good breakfast , and very very nice staff especially Mr. Tado , he helped to arrange our trip to Ushguli and be tour guide himself. Highly recommended this hotel.

Stayed in April 2024

I suggest the hotel has card board “Don’t disturb “ when someone need that.

Everything is awesome!! Excellent view , delicious international breakfast buffet. My child loves smoked salmon. I’m very appreciated in staff and facilities although I didn’t use swimming pool. I recommend everyone to stay here.

Stayed in April 2024

The sauna is additionally paid and in the basement. No gym.

Very good hotel in the perfect location. We were very positively surprised as there are no other such places in Mestia yet. The staff was very helpful and provided us with nice upgrades as the hotel has not been very busy. Big swimming pool, a new terrace, and good breakfasts. Free shuttle bus to the city center. We will definitely come back.

Stayed in April 2024

Everything was perfect. Conclusion: Whether for skiing or trekking in summer: Hotel Gistola offers a perfect European standard for a vacation in the Caucasus. We will book again!!!!

The Hotel Gistola deserves its 5 stars! How to get there: Mestia is approx. 210 km from the airport in Kutaisi. There are numerous ways to get there by minibus. We chose the convenient option and had the hotel driver pick us up at the airport; travel time 5-6 hours depending on the season. The airport shuttle was very well organized. This applies to all communication in the run-up to the trip. Questions are answered quickly. The staff speak (and write) English. The location in Mestia: The hotel is on the edge of the town, just 5-10 minutes' walk to the center. If you don't feel like walking after long hikes or skiing days, the hotel offers a free transfer to the center. Trips into the mountains or to the Tetnuldi ski area can be organized. The rooms: Either with a view of the mountains or the village with its towers (all rooms with balcony). The rooms are newly furnished and very spacious. This also applies to the bathroom. The beds are of super quality and large. Comfortable armchairs in the room, plus a table. The housekeeping crew is simply great; towels are changed daily. In terms of cleanliness, there really isn't the slightest complaint. The hotel has a large pool (free of charge) and a private sauna (for a fee). Both facilities are very spacious and we highly recommend using them. The staff at reception (and some in the restaurant) speak fluent English. Requests are fulfilled gladly and in a friendly manner; the atmosphere in the hotel could not be better. The breakfast is very varied and absolutely meets European standards. Exception: Caviar is rather rare here in Germany (even in good hotels). The moderately priced restaurant is characterized by a large selection of international and local dishes. Here too, 5 stars! We were in Mestia at the end of the winter season (end of March).

Stayed in March 2024

The price of breakfast was too high for what was offered.

Location excellent. Room very comfortable and clean.

Stayed in February 2024

Service was amazing. Hotel provides own taxi for free, no charges. Girls on the reception were more than helpful. Even I called the hotel taxi with request of picking up at 02:00 in the night, request was accepted, no charges. Swimming pool was clean and great service also there. Would recommend this hotel to all, who visit Mestia.

Stayed in December 2023

The road to Svaneti Mestia was a bummer. But the amenities in the property boosted our energies

It’s a hidden jewel in the midst of no man’s land. The manager Ms Maria was polite accommodating to our requests. The place is quiet, ease of check in, clean large beds and toilets, clean sheets, balcony view of mountains was breathtaking. The value for money is EXCELLENT. The hotels have excellent options even for vegetarian families like mine were happy. Must try the pumpkin soup. Millet Kachapuri is their specialty. They even have sauna and heated pool for nominal extra rates. Very lenient with checkout times. Adequate parking spaces

Stayed in December 2023

Nothing.

Everything was fabulous! Their staff is simply great from the reception, Maya(Manager), Tedo, housekeeping, and 2 ladies from the reception( sorry, forgot their names). The room with a balcony was of a decent size with all amenities and has a beautiful view.

Stayed in October 2023

Everything was perfect

Location , interior , staff , food

Stayed in October 2023

Its a new, clean hotel with best facilities in this area. Location wise, its walkable distance to center and Museum but a little more distance to Khergiani museum. The view from balcony was awesome, the breakfast was a rich and 'splendid to lavish' spread with a host always attending the layout. The reception girls were very sweet and helpful always. It felt a very new and contemporary styled hotel with big rooms and they have taken care about everything. It's value for comfort and money, recommended.

Stayed in July 2023

Nothing

Very kind and friendly staff. Rooms were quite big and clean. Since we were celebrating our wedding anniversary, they made sure we felt very special so they offered us 2 complementary bottles of wine and free pool access. Big shout out to the receptionists. They were very helpful and kind.

Stayed in October 2023

Nothing

Everything

Stayed in September 2023

Heating couldn't be controlled from the room. Nights are quite cold there.

Hotel is very clean and very well maintained. We have really enjoyed our stay. Sauna after lengthy mountain hikes was just the thing we needed. Good food in restaurant with traditional svan options available. Really good staff, very helpful, friendly and polite. View is great, falling asleep looking at svan towers!

Stayed in September 2023

it does not have air condition due to the weather but they can provide a cooler fan

The stuff at the hotel were so friendly specially tedo he helped me a lot the room is large with a nice view the breakfast was great even though same items about 10 minutes from the airport they serve a free shuttle

Stayed in August 2023

Everything

Best hotel in town Very nice staff My second time already Highly recommended

Stayed in September 2023

I didn't expect to find such modern, comfortable, clean and fresh hotel in a such remote place as Mestia. Very friendly and warm-hearted staff who speaking not only Kartuli (Georgian), but English and Russian languages as well. Suits are very spacious, clean and comfortable. Also have huge window and terrace with sightseeing view! Nice variety of dishes for breakfast. Hotel's restaurant also good place for dinner. Hotel is located a bit aside from the town center, but that's just 20 minutes walk. Also if you travel by car convenient parking is available.

Stayed in August 2023

Everything was better than we expected! The staff was amazing, they really wanted us to enjoy and feel comfortable! They helped us to find information about the area and what is the best to do and even welcoming us in our language. The room was big, beautiful, comfortable and very clean. The hotel has a big parking area. There is a beautiful view from the window. There is very good food at the hotel's restaurant. Breakfast is impressive and tasty. We believed it's the best hotel in Mestia! We highly recommend!

Stayed in September 2023

Everything

Stayed in August 2023