nothing to dislike

amazing staff and exceptional customer service.. loved the location and room was lovely..

Stayed in July 2022

water pressure in the bathroom was lacking

the staff made sure to make us feel comfortable. they were happy to help and very pleasant.

Stayed in July 2022

Amazing modern hotel with spacious and clean rooms. They have good facilities with good mountain and city view. The staff were very friendly and helpful.

Stayed in July 2022

no thighs

all good

Stayed in July 2022

The Swimming pool atmosphere is sucks, the Bar is poor (limited choices and requires an experienced Barman), no seats/Sun beds available for the in-house guests, it is always crowded because they have a day use for outsiders. Overall our stay is very smooth, but i really hope there will an improvements with regards to the swimming pool.

Reception: We were well welcomed upon arrival by Mr Shota, Iralki,Lado and the security Men. Morning time Nina is rocking it, whatever you need, she will be happy to assist. Room: -The room is super clean and quite. -The View is awesome. -The room maintenance is perfect. -Good Internet speed. Restaurant: I highly recommend The Breakfast in the 36th floor, French Cuisine. -The food is delicious, varied and fresh. -Culinary Team are amazing, the restaurant Manager and her Team are very hospitable too. Bar: -Sky Bar, best cocktails you can ever have, Mr Saba and Mr Totsne are very friendly, the service is excellent. Coffeeshop: -Located at the lobby, good coffee and pastries,the waitress is very kind. Gym: -Big, clean and it has all the workout machines that you may need. Swimming Pool: Big, indoor, Clean. Other Outlets: -All outsource, there’s a restaurant;européen cuisine, Bar in front of it, coffeeshop and a spot for wine lovers, all good.  

Stayed in July 2022

All

New Nice Quite area

Stayed in July 2022

Situated in a very good location, with amazing Mountain View. looks a very new property, clean and perfect.

Stayed in July 2022

Room service is not good cleaning service is very poor

Stayed in March 2025

Unfortunately the staff was not friendly at all and not helpful at all. Very poor customer service

The rooms were very clean and the location was good

Stayed in January 2025

There is no sufficient staff in the hotel to serve you; I had to wait for 50 minutes and 2 reminder calls to get me an extra bed cover as it was cold. The room temperature in the executive suite was low..and A/C is designed to cool..but for heating, it was not properly working well!! There were some defects in the suits…just an example; the shower door doesnt fully close (suite # 3311) , there is no extra pillows in the cupboard (all hotels do keep one or 2 pillows in case the guest needs for extra). U dont feel the value u pay for an executive suite..

Location was ok

Stayed in March 2025

The breakfast wasn’t really good for 5start hotel

Location and the view of the room

Stayed in December 2024

No one helped with the luggage during the check-in

Stayed in November 2024

The hotel claimed my booking was not available and turned me away, when I contacted Booking.com they claimed the hotel said they were able to accommodate my booking which was a lie, I ended up having to book a more expensive room in the Hilton across the road, which I would highly recommend

Nothing

Stayed in September 2024

The staff was not at all responsive to the complains. Called reception to check the TV and reception could not arrange a person yo check our TV in 3 nights.

Cleaniliness

Stayed in October 2024

Extremely disappointing stay. We had 4 rooms booked for 4 nights. Number of issues we experienced were incredible for a 5* hotel: 1) 75 Yr + Parents were not allowed to check in at 3pm altho I had my card blocked. We were stuck at the airport and had sent them ahead with my granddaughter 2) The barriers to the lobby did not open at 1am in the night when my 75yr + in-laws were checking in and again on the 2nd day when it was pouring (rain). 4 of them who were 75yr+ had to walk down a steep slope and in the rain. 3) Bathrooms in the rooms were almost transperant. When we asked for some cover they brought a large line sheet and put this over the door. One can get portable drapes on Amazon very easily - not sure why they cudnt get this. 4) Swimming pool water was cold. Even the jacuzzi was not very warm.. They claimed it to be 35 deg when it was not even 30deg. More of a 3-3.5 star hotel than a presumably 5* one! Will never stay or recommend a Pullman hotel based on this.

Stayed in October 2024

I don’t like to write bad reviews, but today is day 3 and I still has strains and sever low back pain due un-responsable hotel ! our recent stay at Pullman Tbilisi Axis Towers from 19 September 2024 to 22 September 2024. Unfortunately, several incidents significantly disrupted our experience and fell far short of the standard expected from a 5-star hotel. During our stay, there were 3 separate instances where false fire alarms were triggered. In the first, we were forced to evacuate using the stairs from the 27th floor. Additionally, the electricity went out four times over two days, No One answered our emails or messages through Booking. This level of disruption is unacceptable, and such issues are unheard of even in 2-star hotels. I have never experienced anything like this before.

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Stayed in September 2024

Staff and noise

Stayed in June 2024

The facilities in room was poor, no familly room, any international resturant,

The rooms was Clean & modern

Stayed in July 2024

Ac not working , tv not working. Staff not care. Limited food for Muslim customers. Fridge in room not working

Location. Room clean

Stayed in July 2024

i did not like verbal attitude against foreign clients. this is so stupid to be a target from a local. a lot of cigarette smoke near the pool, lot of drunk youngsters at the bar on the sky floor. it is like you are a good client, but they bring lots of local people to spoil your relaxation, even if you paid a lot to stay there

hotel is new, food is great, BUT a lot of weird stuff, like a lot of external local clients that are very RUDE and start verbal fights against foreign people estimating all are russians

Stayed in March 2024

Very Small room, not enough sun-beds, you have to hunt for empty sun-beds near the indoor pool.

Stayed in February 2024

Being a 5 star they did not have a weighing machine Property does not have parking facilities. It’s been incorrect marked in Booking.com as parking is available. They tried to provide Indian food but the names of the dishes were terrible wrong. They had provided mutter sabzi and named it as chole Bature and they had given something called “jeers rice” which wasn’t even closer to jeera rice.

Plush interiors Amazing views Great location

Stayed in April 2024

Their service, locations and lift.. all are terrible

Hated the way treated me. They treated me through racism for a breakfast??

Stayed in March 2024

So many issues: 1- the water complementary system is not unified and clear. I book a 5 stars hotel so I don't need to go to a grocery store (I expect the hotel to provide tooth brush, soap, shower gel, coffee water etc) However when we ordered a complementary water, one day they gave us 10 bottles and another day we order 5 bottles and they respond that we exceeded the Limit of water. Keep in mind the bottle size is only 330 ml. . Unfortunately we went to a grocery store to buy water and this is the first time I needed to reach a grocery store to buy water when I stay in a 5 stars hotel. 2. Management Upon the checkout I spoke with the manager (February 26th, 12 pm) about the water incidence and she responded that each guest has a limit of 2 per day. I told her some days they gave us more than 3 per person which mean the policy is subjective and not unified, however No response from her side about that. 3. Elevator The hotel has 40 floors but have 3 elevators only, and one of them is faulty and stuck for 15 minutes usually. 4. Dirty During our stay (3 nights) the carpet was not vacuumed. 5. Room size The room we received was much smaller than the photos in the website. 6. Room service One time I ordered a glass of champagne but they brought a bottle. I said I ordered a glass but the worker insisted I ordered a bottle and charged me for the bottle. BTW the bottle was not opened and he could easily return it to the fridge and charge me for a glass.

The facilities are up to the standard of a 5 stars hotel but the rooms were small.

Stayed in February 2024

The staff and the hotel menu

The view of the rooms

Stayed in January 2024