room was musty when we arrived

location

Stayed in April 2024

Good location to explore Gibraltar.

Stayed in March 2024

Mattress too soft. Very noisy, we could hear noise from the road and outside terrace until very late. Our sleep quality was poor. Breakfast needed more healthy options.

Good location. Friendly staff. Nice walk in shower. Rooms had good storage. Complimentary minibar. Kettle and coffee maker. Strong WI-FI.

Stayed in March 2024

Greeting on arrival! Booking.com had not linked across our booking so was accused it was not booked made to feel very unwelcome on arrival very upsetting as extremely tired from travelling! Receptionist was new but still needed some skills has put me off booking both with booking.com and the hotel

Position

Stayed in February 2024

Restaurant food mediocre. Steaks not cooked to order. 4* hotel covered with plastic flowers.

Location and staff.

Stayed in February 2024

Smell coming from the shower drain. Basic breakfast.

Well located, comfortable bed, room with a little balcony.

Stayed in February 2024

Difficult to use shower

Really comfortable bed

Stayed in November 2023

We stayed here before and we had room 206, so when I re booked I asked if I could have the same room, when we arrived I was told that they could see on the system that I had requested the same room but it was unavailable. Couldn’t check in at 15.00 and finally got my room key at 16.15, they did give me a complimentary bottle of wine to make up for it. However when I got to my hotel room there should have been complimentary bottles of cava, there were none, we had to ask 3 times for them. Also, I found 2 long hairs on the pillow, one blonde and straight and one black and frizzy. I took the hairs down to reception and the guy behind reception didn’t really care. He just phoned the housecleaning manager. I asked if I needed to stay and he basically waved me away as if I was being dismissed.

Great location, really nice place.

Stayed in December 2023

Connecting room wasn’t locked off, very dated and chintzy

Comfortable and decent bar area

Stayed in September 2023

For entire stay there was no hot water in the shower despite having raised the issue on a number of occasions. Had to wait to get into room several hours.

Near bars and restaurants

Stayed in September 2023

No cash payments

Location

Stayed in October 2023

Had no view at all despite website stating there was amazing views… could only see the back of a building and 20 A/C units

Good central position

Stayed in October 2023

It need more staff and the staff could use a little friendly training

Location , after walking down the trail from the top of the rock (oooff!) there it was

Stayed in September 2023

No atmosphere. Limited menu

Location breakfast

Stayed in August 2023

Toilet and bathroom has no AC , basically you’re in the oven (W.C ) for 4 stars hotel it’s the minimum, plus some light is on and lightning the room at night . Beds are very old and everything in the room is so outdated. Sorry

Location ! Stuff are nice people

Stayed in August 2023

map given on arrival was poor- not much use for someone new to Gibraltar The food on offer beyond breakfast was from a fairly restricted menu and limited choice Room cleaning a little haphazard

Pool area good and bedrooms comfortable Breakfast was substantial and filling Staff friendly and helpful mostly but cleaning regime a little haphazard Location good too

Stayed in August 2023

Noise in the evenings through to early morning with groups drinking

Central !

Stayed in August 2023

Expensive, but all Gibraltar seemed to be. Breakfast was not great. Not a great choice and greasy(also expensive)

Great location, nice room and the pool area was lovely

Stayed in June 2023

Rooms were not cleaned properly and weren’t cleaned properly for some time. Tiny rooms with terrible storage made it difficult to relax anywhere than on the bed

Boutique style and good location

Stayed in May 2023

Originally by the lift and we asked to move which they very sweetly did, but then moved to a room with a really bad view. Not a problem, we were hardly in the room. No porter.

Location, helpful staff.

Stayed in July 2023

There are a couple of points I need to make: 1. On check in we were not given the option to set up an account on the room so needed to visit reception again to arrange this - this should be offered at check in 2. On check in we were told about the 24 hour gym but not asked if we wanted access so we needed to visit reception again to sign the waiver form and get access - this should be offered at check in 3. Pillow menu is great but I asked twice for a pillow (the first and second day of our 4 night stay) and didn't receive it on either occasion or for the rest of the stay so I gave up asking! 4. We booked breakfast at reception on 2 occasions and on both times the restaurant had no notification of this and tried to charge us again in the morning when we went for breakfast 5. The bar at the pool didn't always have the correct ingredients or equipment to make the drinks on the menu so they needed to compromise

The hotel was lovely and in a lovely location. The pool was great, lovely facilities and the room was comfortable with good beds. The gym is very well equipped.

Stayed in June 2023

No working wifi on arrival. Unable to check in at 2pm even though we had contacted the hotel months prior arrival that we would be looking at arriving between 1 and 2pm. Again months prior to arrival we asked for a room on the higher floors but ended up on the second floor. Went to the pool bar and as the till didn’t work then no drinks were served.

Nice hotel and great location

Stayed in June 2023

Lifts very slow. A lot of waiting as need lift to get to 8th floor. Restaurant for breakfast is small, so on occasions tables not available. Pool is situated on rooftop with very little shade. Guests tend to hog sun loungers and tables.

Room 800 is a good location with wonderful views. Quiet, at the end of the floor. Convenient for breakfast and pool.

Stayed in June 2023

We were married at the hotel and we felt that the staff could have been more attentive to us and provided some nice touches like a glass of fizz for us or flowers and the room allocated to us has no a/c and was far too expensive at £200 for 20 minutes.

the bed and the breakfast

Stayed in June 2023

The smell from the drains very off putting. Lack of amenities on a Sunday Not many good restaurants unless you can live on fish and chips

Room,breakfast good location central

Stayed in June 2023