Sea view from the room. The staff were all very friendly and helpful.

Stayed in April 2025

Nothing

The hotel is in an elevated position on the lower slope of the Rock, with quite a steep hill and lots of steps for access. Our room (326) was at the quiet end of the corridor with a fabulous view out over the botanic garden and the quays to the Bay of Gibraltar, and a small private balcony with chairs and table, catching the afternoon sun. The lifts were never busy, the bar offered really tasty (fried) club sandwiches on its menu, which we were very glad of especially the first day after a long journey including our plane being diverted to Malaga. Drinks here often come with freshly made crisps. We found the staff friendly and helpful, and were pleasantly surprised to find a staffed bar with its own kitchen providing food at the hotel's pool just up the road. Incidentally they also provide pool towels here and there are plenty of sun loungers and parasols. Also useful to know - the lower cable car station is just down from the hotel, around 5 minutes walk away. I think the hotel can also arrange airport shuttles, but we found the taxis easy and the fare is around £13 each way.

Stayed in April 2025

Hotel on a hill and the pool was very cold- unusable. Breakfast is quite repetitive.

Free dinner for kids under 5, friendly and helpful staff.

Stayed in April 2025

The hotel was in a great location. Food was good and the staff were very friendly. The decor was a bit tired but our stay was comfortable.

Stayed in February 2025

Really nice room and awesome balcony facing the ocean/harbour

Stayed in April 2025

Very nice hotel with good location. Room is very big and clean. Very friendly staff.

Stayed in March 2025

Really helpful staff .made us feel like royalty. Excellent service. And to see on there wall soo many famous people stayed there. Brilliant

Stayed in April 2025

Meals in the dining room were disappointing overcooked and mean serves

Everything!

Stayed in April 2025

On day of departure long wait for taxi to the airport large number of people waiting suggest Hotel organise mimi buses to transfer guests to airport knowing how many guests are leaving that particular time and day27

Plenty of options for buffet breakfast but staff not at 4 star standard maybe new staff .Hopefully improvement as the summer season arrives.Hotel clean with spectacular views with a large pool and facilities across a busy road.Rooms large and comfortable beds with all amenities available

Stayed in April 2025

Location good Food good Service could be better although staff were nice

Stayed in April 2025

The hotel is situated on a busy road with the swimming pool across the road. Not ideal for families with children

The hotel itself is lovely, our room was spacious and comfortable

Stayed in April 2025

Great stay in Gibraltar. Easy walk in to the center of town and to the base station of the cable car. Lovely to watch the the sunset from our balcony. Very friendly and helpful staff. Breakfast and dinner were wonderful. We had a little visitor to our balcony one afternoon so made sure we shut the windows when we left the room.

Stayed in March 2025

We really appreciated our beautiful balcony for watching the bay. Afternoon tea was delightful, and staff were fabulous. Note that booking.com doesn't tell you which package you got with which amenities, so make notes/screenshots for all your reservations.

Stayed in March 2025

We stayed here as we were getting martied in Gibraltar. Staff were extremely helpful. Champagne in our room on our arrival. Food was delicious. View from Balcony was beautiful Overall a great experience.

Stayed in March 2025

Everything

Stayed in March 2025

Jayne Teese was an excellent customer service representative. Without her help we would have stayed at a different Hotel in Gibraltar.

Stayed in March 2025

Set on the slope overlooking the bay

Stayed in March 2025

N/A

Well positioned; liked decor & clean. Pleasant helpful staff

Stayed in March 2025

Staff at reception not profesional, they did want to charge me more, but I fix it. Cleaness may be improved

Relatively good breackfast, fish and chips (waiting for the room) excelent. Free parking outside. Nice view

Stayed in March 2025

Mostly everything was excellent so little to write here. Some oats in addition to commercial cereals at breakfast would have been preferred.

The view of the harbour from the hotel coffee/bar area was lovely. We had the same view from our room and this made for a wonderful stay. Room was clean and a kettle provided. The restaurant was expensive, so we ate dinner in the bar which was well priced with tasty food. The omelette and coffee at breakfast was superb.

Stayed in March 2025

This hotel could have been a luxury above 5-star hotel if the owner makes it possible. The restaurants need improvement and more staff training provided. I feel the staff are a little layback, not attentive and accommodating. Buffet breakfast is like dining at a 2-3 star property.

An iconic and historical hotel in Gibraltar. Room is spacious, comfortable and clean but could be improved.

Stayed in February 2025

The history of the building and the staff

Stayed in March 2025

The hotel was very nice, it was a bit expensive, but I think breakfast should have been included in this price because we paid extra for breakfast and it was not an additional breakfast worth the money I paid, it was an expensive breakfast.

The hotel location was very good. It was a nice and clean hotel with a very nice view. It was very comfortable.

Stayed in March 2025

The room with sea view. The staff. The food. The bar has a lovely sea view area where you can relax. Short walk to cable car.

Stayed in March 2025