Very guest unfriendly and bureaucratic hotel. Rigid policies with very little human or humane responses. Very expensive for what is delivered and obviously very centered on making money rather than the guest experience

Stayed in July 2024

Value for money - we expected much more. I would not call it 5 star. Very old and dated for the price. Location not great as it still takes 15-30 mins to get to main areas of city.

Cleanliness and service was great. Lots of room and generally things worked.

Stayed in July 2024

I asked specifically for a quiet room away from the elevator. I got exactly the opposite! It is not the first time that I stay in this hotel through booking, but it it was the first time that a very rude girl in the front desk, delayed our check in because she wanted to make sure that the credit card that I was using was not stolen (by me)! Great work keeping her in that post!

Location, parking, polite staff with the exception of specific rude people in the front desk.

Stayed in July 2024

It need needs totally renovation the toilets without bath tub (very old) The towels must be replaced with new towels. Power connections not available not easy to find.

Very big the hotel lobby, open and wide. Nice walking around. Friendly staff.

Stayed in June 2024

Not much around walking distance. We had to wait until 3 pm to check in to the room.

Organized hotel. Decent location. Clean rooms. They gave us a bigger room last minute because we had to bring our son to the trip as well.

Stayed in June 2024

Very old, charging a bottle of water 6 euro, 1 hr late check out 180 euro. If you pay 400 euro/night some

Good location

Stayed in June 2024

Nothing is good about this hotel. A very old property. The sofas in the room were like 10 years old. Restaurants and pool were very and rugged and need separate change.

Nothing is good about this hotel. Below average and definitely not a 5 star rather a 3 star.

Stayed in June 2024

Reception staff don't stand the minimum level expected for such hotel. At any hour they are under stuffed and guest should wait 20 minuts.

Breakfast is very good.

Stayed in June 2024

The room/ hotel was ancient and dated. The hotel did not have travel essentials for guests. The complimentary coffee in the room was limited, I was told to pay for extra coffee via room service if I wanted more.

I can't think of anything

Stayed in June 2024

Booking.com and hotel charged my card separately, now I’m struggling to figure it out,

Stayed in April 2024

* We checked in at 00:00 at night only to find out that they reserved a double bed for us although I asked for two singles. * The first room (double bed) was like a museum of old furniture. All the furniture was really old and ugly but at least well preserved. 40 years ago maybe the room design would be appreciated . But not today. Too old. * The second room was nice but nothing special. * We opted for a better room. They told us that they even upgraded us to a "superior" room. Too small and too loud since it's facing the main road. But at least with "superior" view! * Breakfast was at best mediocre. Not even close to a meal of 32 euros per person per day.

Some of the stuff were nice.

Stayed in April 2024

I had ants in my room—those big ones. I tried to kill a few of them. But they were coming back. I told reception about it and they promised to take care of it and if they see that they can not, they will change my room. My room was not changed but I think they did something and the number of ants reduced significantly.

I stayed in the hotel in March. So I could not use the pool. However, the room was big enough. As for the breakfast, I liked it a lot. The room service options were a bit limited though.

Stayed in March 2024

Too big

Position

Stayed in February 2024

This is old hotel. Rooms need renovation

Stayed in December 2023

Small room with a terrible outlook over the back of other buildings. Room had no carpet. Bed and pillows were lumpy and very uncomfortable. Noise from surrounding rooms. Small window with little light. Some staff can be abrupt…..typical Greek attitude.

Internet is excellent…fast and does not cut out. Only a little distance from the centre of town but quiet and surrounding by great restaurants. Courtesy bus to other DIVANI hotels including to the beach. Very large lobby and easy access for visiting vehicles.

Stayed in January 2024

The location is awful and room very dated and uncomfortable

Rooftop restaurant was nice

Stayed in October 2023

They said that our room was on the most renovated floor but we didn’t see any renovation

Location and restaurant on the root called juju was perfect

Stayed in November 2023

outdated for a 5* hotel

Stayed in October 2023

Inspite of booking two months in advance, and asking for a room with acropolis view, I did not get one. The room I was given had a "welcome someone else" card on the table. It was comfortable but the shower was weak and the bath water did not drain well. There was no extractor fan in the bathroom.. These are not what I expect in a 5* hotel

Good location and clean. Rooftop bar and pool was very nice

Stayed in September 2023

Toilet seat broken Bedding not 5 star Lacked water for drinking

Location

Stayed in September 2023

Overpriced for what was expected. Shower pressure, the alternating hot and cold water whilst showering, quality of towels was not what you would expect of a 5star hotel.

Was disappointed that this was classed as a 5star hotel. The room was very basic. Nothing screamed 5 star at me. The shower pressure was very weak and kept alternating between hot and cod - mainly cold.

Stayed in September 2023

Value for money was not really good. The location is off the city centre with lots of walking required to get to the nicer places. Service could be more friendly and forward leaning.

This is an old hotel with all required facilities to be a five star hotel.

Stayed in September 2023

We got two single beds next to each other instead of one double bed - it made our stay really uncomfortable. Duvets we’re very bad. There was no spa facility.

Good location

Stayed in August 2023

No complimentary water in a five star hotel?! Very cheap and unbelievable. No spa.

The location is fine. Room was clean. Large lobby with good service. Nice and helpful staff. You enjoy the hospitality of Greek people no matter where u stay.

Stayed in July 2023

We had a confirmation from hotel (one day earlier) for the check out at 1pm, but staff chased to check out earlier due to the renovation works on the same floor which have started from the morning…also, there was no information about renovation works in advance at all:(

Stayed in August 2023