The place is old, but not enough investment in the renovation has been made. The bathroom in the rooms are pretty old and no matter how much they clean it, it doesn’t feel clean. also it lacks ventilation. The restaurant, needs better cleaning for the dishes, especially when it is busy, you can find many half cleaned plates and cutlery. The food, was missing labels, so you had to guess what’s in it. Not many options for kids (just spaghetti every day and rarely some chicken nuggets).

The location was great! really nice view. The pool and water park was good and we really enjoyed. The staff were lovely and nice programs every night. The room was comfortable, the air conditioner was great. Beds were comfortable, and wifi was good compared to other hotels I have been into. The bar in the lobby was good and really nice drinks. The food was OK and snacks at the pool bar was also fine! overall, a good place for a family trip and getting away from busy life!

Stayed in August 2022

I thought the entertainment could have been better. The same thing was on every day so if you’re not a water polo or volleyball fan you struggle to get involved. Outwith b’fast lunch and dinner there wasn’t much to eat which was disappointing. Just a slice of water melon or a donut and the drinks were a bit uninspiring and nothing branded.

Loved the Royal part of the hotel. We upgraded to one of their rooms with a private pool and it was amazing. Made the holiday. The reception stafff were extremely kind, friendly and helpful. Really liked them. The waiting staff worked so hard! Never seemed to get a day off and they all worked breakfast, lunch and dinner. Lovely clean rooms every 2nd day which I thought was fair enough as they don’t have to be done daily.

Stayed in July 2022

Food is below avarage. Restaurant seams quite dirty. Also, I have never seen anybody cleaning toilets (or addinng soap) as well as pool area. To get a drink (even water for a child) at evenings is a nightmare! It means standing in line for at least 15 minutes while 2 persons at the bar are taking their job very relaxing.

Good location, the whole place is very photogenic. It is very good that you can use hotel beach with hotel beach bar (Maria that works there is the best!). Ladies at reception are also very nice.

Stayed in June 2022

Not much to do around the hotel Dinner options were awful! Not a lot of choice and not very child friendly options apart from things like plain pasta and chips Could do with labelling the options at the buffet as vegetarian etc

Lots to do for everyone, entertainment staff were lovely. Breakfast & Lunch options were decent. Very well maintained and clean throughout Water park was a lot of fun Lots of drink options- however staff at the main bar located in the reception weren’t very friendly and there’s only 2 of them there in the evenings which leads to long waiting times Well located beach

Stayed in June 2022

the food was terrible

the water pools

Stayed in June 2022

Not enough staff at the restaurants or bars. Meant long waits for drinks or service. Tables weren’t cleared for new new dinners arriving. Lack of variety for meals. Not enough options for childrens meals.

Swimming pools were excellent. Staff that were there were really good, helpful.

Stayed in June 2022

The food was absolutely terrible, we ate out a few times and we were all inclusive. Left over dinner carrots for breakfast, fatty poor quality meats, dry fish, stale bread, terrible tea and coffee, crap beer....the list is endless.

The pools and slides were great.

Stayed in June 2022

NA

Good food, very accommodating manager and staff

Stayed in April 2022

Everything needs improvement Orr hotel needs shut for really bad hygiene practice

I did not like a single thing about this hotel

Stayed in August 2023

tiled surrounds of main pool very understaffed which leads to other issues like food not being replenished quick enough or surfaces serving spoons etc not looking fresh food ok, nothing special not really any entertainment can’t just grab food during the day and have to queue and be served

we had a room with its own pool which was a god send considering the main pool has tiled floor all round and a number of people slip over on it. We saw 4 within our first 2 hours on day 1. water park for younger kids is great.

Stayed in August 2022

Room was modern and with nice furniture. Good and fair rates of the summer days. This was the best hotel experience of my life. I’ve traveled extensively all over the world and this hotel was hands down the best.

Stayed in August 2022

To say it was fabbergastingly beautiful beyond imagination would be one hell of an understatement. Suite was amazing and spotless. The view, the food at Hermes restaurant, the overall style and the atmosphere were so good!

Stayed in August 2022

This is the most magnificent hotel I have ever stayed in. The staff is wonderful, the location is excellent, and the views are incredible. We were impressed with how great the service was. I would highly recommend this hotel to everyone and plan to stay here should I come back to Rethymno town.

Stayed in August 2022

1. Cleanliness of the rooms (cobwebs, brown stained base of toilet, holes in sheets, lack of ventilation) 2. Location of hotel is about 20/25mins by bus to the town centre and bus times given are inconsistent. 3. Food was hit and miss with nothing labelled and lacked variety. 4. General maintenance of the property and room was poor and tired. Could become quite dangerous. 5. Not easy to get to the beach and the road it crosses isn’t very safe even using the best access available.

We are an easy going family of 4 (2 children aged 4& 6). If you are expecting a 5* hotel then you will be very disappointed. It is a 3* hotel and I arrived expecting 3* based on the reviews. If you breakdown per person the price of the hotel as an all inclusive package it’s actually good value for money. Ours worked out about £100pp which includes food, snacks (ice cream/pizza/donuts/fruit) alcoholic/soft drinks, shared private pool and accomodation for this price we thought this was actually quite good. So to sum up what we liked 1. Pool (we had a shared private pool to ourselves) 2. Cocktails and Rose wine 3. Towels and sheets changed every couple of days. 4. Views and upstairs pool vibe and atmosphere 5. Spa staff and treatments 6. Fruit and desserts were nice

Stayed in August 2022

This is not 5* hotel! The food option are very limited, I couldnot believe how little there was. Our bathroom was smelling terribly and the bath was leaking. Kids club is just there but nothibg is going on. Children are left there on its own. Very slippery around the pool, we have seen older lady falling, definitely something should be done.

The view from main building

Stayed in June 2022

The people down the restaurant are brilliant .The old guy Michael is friendly and organized:)

The best place i ever been:)The staff is really nice and friendly

Stayed in June 2022

The food was very poor quality and the host unpleasant.

The pool area,the beds were very comfortable and the rooms are really clean

Stayed in June 2022

We had our worst holiday ever. We booked a family suites with private pool, the room description says it comes with a large double bed, a single bed and a sofa bed but the room only had a large double bed and a bunk bed. On our arrival my 3 years old climbed the bed, the side on the top was not secured properly, he fell off the bed on hard flooring and rushed to emergency, he was hospitalised for 3 days and xray and CT scan shows a fractured sinus. The hotel manager had no sympathy and took no responsibility. He said “the bunk bed secures with a key”, i asked him to come to the room and show me such a key, there was nothing he could show me, in fact the bunk bed was a convertible sofa bed which is not safe and secure for children when it’s converted to bunk bed. I asked him to move us to the room that was supposed to be given in the first place, a family suite with private pool that comes with a large double bed, a single bed and a sofa bed. These rooms with these description are located on the other side the resort, he moved us there but my son had to pay a big price for their irresponsibility in providing safety for their clients. Since then they have changed the description on their family suite rooms with private pool, now it says the room comes with a double bed and a sofa bed, they have learned their lesson not to convert the sofa bed to bunk beds but are refusing to pay any compensation. Not to mention the resort is more like a 3 star resort with repetitive breakfast, lunch and dinner every day.

Nothing

Stayed in June 2022

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Stayed in August 2024

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Stayed in May 2022

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Stayed in May 2024

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Stayed in August 2023

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Stayed in August 2023

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Stayed in June 2022