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Reviews of Sensus Experience by Lavris This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Nikou Kazantzaki, Gouves, 70014, Greece

#62 of 77 hotels in Gouves

Guests' Choice

Review Score

Based on 38 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    8.8

  • Location

    7.7

  • Facilities

    8.4

  • Staff

    9.0

  • Value for money

    7.9

  • Free Wifi

    9.0

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Showing 1 - 25

  • Reviewed: August 24, 2024

    9.0
    Perfect adults only escape
    • Leisure trip
    • Couple
    • Double Swim Up
    • Stayed 3 nights
    • Submitted from a mobile device

    Room was very clean and spacious. The swim up balcony was amazing and so much choice for breakfast we were spoilt. Easy to get to the beach on foot with lots of shops on the way. Restaurant next door to the hotel was amazing as well.

    Stayed in June 2024

  • Reviewed: October 25, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Sensus Superior Swim Up
    • Stayed 4 nights
    • Submitted from a mobile device

    It's wheelchair access was almost perfect but let down by a step going to the building where our room was. The fridge in the room was too low for me to use.

    Generally very good. Our balcony had steps into the pool. The room was lovely. Our room was disabled accessible and the bathroom was perfect. The selection of food was really good. Staff all friendly and helpful.

    Stayed in October 2023

  • Reviewed: October 3, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Sensus Superior Swim Up
    • Stayed 7 nights
    • Submitted from a mobile device

    Wonderful staff, excellent facilities, superb staff

    Stayed in August 2023

  • Reviewed: June 9, 2023

    7.0
    Enjoyable experience with room for improvement!
    • Leisure trip
    • Couple
    • Sensus Superior Swim Up
    • Stayed 5 nights
    • Submitted from a mobile device

    We had a swim up pool room and there were many things that went wrong! The shower door did not close properly, so left a huge puddle outside, in attempt to avoid that, we directed the water to the back of the shower where we then found the back of the shower leaked and water went all under the bed!! The fridge makes the most amount of noise, just when you think it’s quiet, it’s start up again! although the rooms ray “double” this is just two single beds pushed together, separate duvet and everything.

    The swim up pool was beautiful, and the grounds itself was lovely. The balcony on the room was so relaxing and had a great view of the swim up pool which was a risky bigger than the pictures look! if you don’t book all inclusive, you get breakfast and lunch or dinner included, we only found this out on day 3!

    Stayed in June 2023

  • Reviewed: September 20, 2022

    7.0
    Nice place
    • Leisure trip
    • Couple
    • Double Roof Garden with Hot Tub
    • Stayed 7 nights
    • Submitted from a mobile device

    It was a pleasant stay, however the food quality is not the best you can imagine. You can of course ask for some extra meals if you require food exclusions, but for me this is not the highest peak. It was nothing in comparison to for example a casual tavern in the city nearby. Speaking of all inclusive option it is rather objectionable that water is quite limited. Of course every restaurant can give you a glass or two during the meals, but if you want to have it in your room or in bigger size than a cup you have to purchase it on your own. At the arrival in the room there is only one bottle and after we asked for the refill the receptionist said that it was just a welcome gift (there was no information about it earlier). For me it was a siginificant disadvantage. During our one week stay there were couple of power cuts (day and night), but it's hard to tell more about frequency of this kind of event.

    Friendly and approchable staff, good location close to the airport and the beach - easy to find. Bright side of the hotel is the amount and quality pools and jaccuzzi for some rooms (option available to book). Food and drinks can be taken whenever you want. Also good feature - they have separate towels set for pools and you can take them to the beach, too.

    Stayed in September 2022

  • Reviewed: July 13, 2022

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Sensus Superior Swim Up
    • Stayed 3 nights
    • Submitted from a mobile device

    Friendly staff, great buffet, nice atmosphere.

    Stayed in July 2022

  • Reviewed: June 12, 2022

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Sensus Superior Roof Garden with Jacuzzi
    • Stayed 2 nights
    • Submitted from a mobile device

    Clean and nice area of th new part (Sensus)

    Stayed in June 2022

  • Reviewed: June 12, 2022

    8.0
    Nice and clean
    • Leisure trip
    • Travelers with friends
    • Sensus Superior Swim Up
    • Stayed 2 nights
    • Submitted from a mobile device

    /

    Clean and nice area around Sensus part

    Stayed in June 2022

  • Reviewed: May 8, 2022

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Double Roof Garden with Hot Tub
    • Stayed 2 nights
    • Submitted from a mobile device

    Special thanks to Theodore, he really tries to fulfill every wish and made our stay awesome. Also very well build place with rooftop jacuzzi.

    Stayed in May 2022

  • Reviewed: September 30, 2024

    5.0
    Needs improving
    • Leisure trip
    • Couple
    • Sensus Superior Swim Up
    • Stayed 11 nights
    • Submitted from a mobile device

    Bathroom No coffee at dinner

    The swimup room The staff The sun beds

    Stayed in September 2024

  • Reviewed: July 25, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Sensus Superior Swim Up
    • Stayed 2 nights
    • Submitted from a mobile device

    One of the women who working in the restuarant is very rude to us! She shouted us the other guests can hear that we pay for our drinks cause we only have half board. She did not know that we already tell to her co worker that we only have half board and of course we will pay for our drinks! My husband comfront and mad to her that she dont need to shout that we pay our drinks.

    The food have a different themes everyday, our room and more...

    Stayed in July 2024

  • Reviewed: July 15, 2023

    10
    Totally recommend, I will visit again
    • Leisure trip
    • Couple
    • Double Swim Up
    • Stayed 1 night
    • Submitted from a mobile device

    Amazing hotel. The room was perfect with straight access to the pool. The staff was amazing and willing to answer any question. The food was delicious with options for everyone and different menu everyday.

    Stayed in July 2023

  • Reviewed: October 27, 2022

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double Roof Garden with Hot Tub
    • Stayed 1 night
    • Submitted from a mobile device

    it was a perfect price for a great luxury stay. The facilities were amazing!

    Stayed in October 2022

  • Reviewed: October 24, 2022

    10
    Exceptional
    • Leisure trip
    • Travelers with friends
    • Double Swim Up
    • Stayed 1 night
    • Submitted from a mobile device

    We enjoyed the sun of the last few days in the island. Friendly staff always smiling and helpful

    Stayed in October 2022

  • Reviewed: October 21, 2022

    10
    Memorable experience
    • Leisure trip
    • Couple
    • Double Swim Up
    • Stayed 1 night
    • Submitted from a mobile device

    Amazing experience, we loved our stay! The staff very friendly and helpful. The cleaning was very good, the cleaning lady Maria was so friendly! The breakfast was very rich with cooking individually omelet and pancakes, the coffee very good quality. We had really memorable experience and we definitely will come back!

    Stayed in October 2022

  • Reviewed: October 18, 2022

    10
    I’ll definitely be back here
    • Leisure trip
    • Couple
    • Sensus Superior Swim Up
    • Stayed 1 night
    • Submitted from a mobile device

    room spacious, got cleaned every day always welcoming staff with a smile to answer all of our questions. Buffet with a big variety even for the most peculiar eaters.

    Stayed in October 2022

  • Reviewed: October 16, 2022

    3.0
    Had to complain more than once to get things sorted, not ideal when you expect to have a nice relaxing holiday hot tub,
    • Leisure trip
    • Couple
    • Double Roof Garden with Hot Tub
    • Stayed 7 nights
    • Submitted from a mobile device

    it’s in need of a lot of maintenance, lots of things not working, spa not as expected, paid for a room with a hot tub but that wasn’t working so not able to use it for two days, got moved only after the second time of explaining that was the reason I booked the hotel to be able to use a hot tub jacuzzi

    The room was modern, but this is only a small area of the hotel

    Stayed in October 2022

  • Reviewed: October 15, 2022

    10
    I will be there next summer for sure!
    • Leisure trip
    • Family with young children
    • Double Swim Up
    • Stayed 1 night
    • Submitted from a mobile device

    Very friendly staff!Greek hospitality is something an believable!!!! Very clean room and so beautiful view!!

    Stayed in October 2022

  • Reviewed: September 11, 2022

    1.0
    Very Poor
    • Leisure trip
    • Family with young children
    • Sensus Superior Roof Garden with Jacuzzi
    • Stayed 3 nights
    • Submitted from a mobile device

    The picture didn’t showed the real room that we got They didn’t clean the room There was a smell of sewage in the room

    Nice cappuccino

    Stayed in September 2022

  • Reviewed: August 16, 2022

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • Double Roof Garden with Hot Tub
    • Stayed 1 night

    Great place, unique design hotel, friendly staff! Defenetly I will come back.

    Stayed in August 2022

  • Reviewed: August 10, 2022

    1.0
    Incompetent, arrogant, patronising, and unpleasant management staff.
    • Leisure trip
    • Group
    • Sensus Superior Roof Garden with Jacuzzi
    • Stayed 4 nights

    The check-in is very slow, since you get guests from the adjacent hotels of the same Lavris Group in the same reception area. While the room is nicely designed and new – in fact, you can see plaster splotches, plaster stains and paint on the tiles, the bathroom is not practical if you have a 3rd person staying in the room unless you don’t mind come out of the shower parading to all those in the room. If you want to take a Hot shower, ideally you shower before 5pm. It is not a large double bed, but two single beds pushed together. Ended up with separated beds every night. Closet space is too small for one person. You get a 60cms wardrobe that has the safe box. Every day I was woken up by people in the corridors and rattling of housekeeping stuff. This “30 rooms hotel” is part of a complex of different hotels operated by the group Lavris. You will have to join the guests from the other hotels in a busy restaurant for breakfast and other meals. If you are after quality food stay away. If you are okay in experiencing hundreds of hungry guests busy trying to overload their plates with all that they could gobble, then this is your hotel to go for. Lovely, designed pool. But it is shaded from the sun by the hotel room after 3pm, so whoever designed the hotel took no notice of sun orientation. The decking around the pool needs repair. We had a few “misunderstandings” with the personnel. We ordered drinks by the pool and since we had two rooms, we signed off bills to either room. The waiter came and accused us of giving a wrong room number we tried to explain that we had two rooms under the same booking, but he kept insisting that we were lying, and took our order away. After talking to the “manager” we were told that it was a misunderstanding and that the waiter had an issue understanding English, but the same waiter had fluent English whilst accusing of us of wrongdoing. I could not locate the fitness centre, just small area with a couple of machines

    We booked two rooms a Junior Suite Swim Up & Junior Suite Roof Garden with Hot Tub (for 4 Adults and a youth of 12 years). Designer rooms, modern. The Housekeeping Team are very hard working, in-fact we asked a housekeeping member to take us to our room when we arrived, since the front office was “busy” and asked us to wait in the lobby for more than 15 mins. I look forward to reading management reply to this review, since I have sent messages on booking.com that to-date have not been answered. Most likely their reply will be “The hotel was built to satisfy a wide range of expectations from basic to the most unusual and sophisticated tastes and needs of our guests. Our colleges from all the departments are true professionals of their job ready to provide all kind of help on a first call. But we will gladly consider every opportunity to improve the quality of our services.” – Don’t fall for this BS.

    Stayed in August 2022

  • Reviewed: August 5, 2022

    1.0
    bad!!!!!
    • Leisure trip
    • Group
    • Sensus Maisonette
    • Stayed 3 nights
    • Submitted from a mobile device

    My friends and I were at the hotel. The worst hotel I've ever been to! It is forbidden to approach him, first of all there is no air conditioning in the reception and the employees are unpleasant. We will continue, there was a fault with the air conditioner in the room, the rooms with the jacuzzi, come Not private and not inside the room.. The rooms smell of sewage, from the toilets. The blanket in the hotel is like a napkin, and there is dust in the whole room!!! Very dirty. The hotel is full of cockroaches, and bugs everywhere. The service people don't give a solution to anything and they don't seem to care if the guest is satisfied or not.In addition, we had a room overflow and we were not moved to a room. Demanded payment for the shuttle after saying it was free, all inclusive not really included for everything asking for payment. And very stingy in everything! Not even a bottle of water included. A disaster hotel!

    nothing !

    Stayed in August 2022

  • Reviewed: May 30, 2022

    6.0
    we would come back again but different room this time
    • Leisure trip
    • Couple
    • Double Swim Up
    • Stayed 14 nights
    • Submitted from a mobile device

    our room which was in the corner of the apartment and there wasn’t enough sunny to come through our balcony so it was very cold everyday. Even the pool was freezing.

    we like the spacious room and there was a kettle that we can drink cuppa tea or coffee in the evening

    Stayed in May 2022

  • Reviewed: August 18, 2022

    9.0
    comfort, money value
    • Leisure trip
    • Solo traveler
    • Double Swim Up
    • Stayed 1 night
    • Submitted from a mobile device

    very clean! and great staff!

    Stayed in July 2022

Showing 1 - 25

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