Coffee, sweets/cakes, ants in our ground floor room. Some of the people in the restaurant didn’t bother to answer to Hello… The other part of the restaurant staff & reception very nice, professional & dedicated.

We appreciated that we had all we needed at our disposal( all inclusive concept). Pools open from 8 to 20,30, 2 pool bars, ice cream available all the time.

Stayed in September 2024

Nothing

George the manger went above and beyond to welcome us to the hotel for second time, amazing staff super clean

Stayed in August 2024

The WiFi wasn’t great and the food wasn’t amazing but we still found things we liked to eat

Great for the price, the pool and facilities were amazing we found the room very comfortable and was nicer then we expected, perfect if you are young with many young people around and good vibes. The bar was really nice aswell and the staff were all accommodating!

Stayed in June 2024

Nothing

Clean, quiet, and modern

Stayed in July 2024

Perfect

All was good

Stayed in June 2024

I recently had the pleasure of staying at Solimar Ruby Hotel, and it was an exceptional experience from start to finish. The staff were incredibly welcoming and attentive, ensuring every need was met with a smile. My room was immaculate, offering stunning views of the pool and the mountain. Dining at their amazing all inclusive restaurant was a highlight, with a menu that featured both delicious local cuisine and international favorites. I highly recommend the Solimar Ruby Hotel for anyone seeking a luxurious and memorable stay.

Stayed in May 2024

Boutique hotel atmosphere, but still offering large-resort facilities. Tasty food and beverages' with many traditional Greek dishes in addition to international cuisine. Very professional bar service until the late hours

Stayed in September 2023

The distance to the beach is more than 750 m, about 1 km....

Everything was good: the staff, the food, the pools. At greek night you should put more greek music than international music...

Stayed in September 2023

Beginning from Check-in, everything was running smoothly. Very nice stuff, starting from reception to the cleaning stuff. The restaurant was always very clean and the food in a nice quality. Also the cuisine themes like Italia, Tex-Mex and Greek were done very well. There was always a place to find, in- and outdoor to have a breakfast or dinner. Both bars were very comfortable and the drinks delicious. All in all, a beautiful stay.

Stayed in September 2023

I like everything … all was ok

There you fell all like you are home, the food is very good depending what do you like but there is lots variety tips and you can choose from there which one you prefer, ……… the stuff is amazing is giving you a great welcome thank you…..

Stayed in August 2023

We booked a large room and 2 single beds a long time in advance on booking.com website. We had deliberately paid more for this room as we were 3 adults. When we got to the hotel and checked in, I realised that I had been given the wrong room. I showed my booking to the receptionist who replied that they did not have any other rooms available until 3 days later. I has been given a room with a large bed and a sofa bed which were the cheaper option on the website. In the meantime, the 3rd adult on my booking stay was uncomfortable. His feet were longer than the sofa bed. I was really upset. Clearly the room I had paid for had been given to someone else and they did not have any other alternatives. No refund given- I even paid an additional charge for the safe in the room. On the 3rd day of my stay I was finally given the room I had paid for which was far more better. We could finally unpacked our clothing, shoes etc into the wardrobe. - I had 2 cocktails on my room bill ( extra charge not included in the all inclusive drinks) which I asked them to levy when I checked out due to my issue with the room. - lack of entertainment - only available once a week

Location- walking distance to the beach ( 10 mins), bars and clubs ( 5mins), bus to airport ( 5 mins - only accept cash). Hotel- breakfast-dinner good 2 pool area with lunch and bars. Friendly bar staff

Stayed in July 2023

Can be noisy at night when people come in and out of rooms.

Friendly staff, good food, great location. Only 10 min walk from strip

Stayed in July 2023

Clean rooms

Close to the malia Strip

Stayed in July 2023

Not applicable

Manager and staff extremely welcoming and friendly. No request ever felt too big, ensured we had connecting rooms as we had kids. Food - good variety of choices each day. Even prepared a snack in our room as we were checking in after 23:00. Hotel very nice and well maintained. Pools were great. Rooms serviced everyday. Had a fantastic holiday largely thanks to how friendly and accommodating the staff were. Other family members arrived the day we left and are also having a great time

Stayed in May 2023

Main building is very old need updates. Old furniture and very old bathroom.

Amazing staff specially Alexandra very nice and kind . Two swimming pools. Relaxing atmosphere on smaller pool.

Stayed in August 2022

evenings were pleasant in the hotel but a bit low key, with no entertainment etc

the hotel was very clean, with good food, friendly staff and a lovely pool

Stayed in August 2022

For lunch and dinner it was almost everyday the same food.

Very friendly staff, excellent pool area, very nice rooms, good breakfast.

Stayed in August 2022

The WIFI was a bit unstable.

The location was great and the breakfast was excellent.

Stayed in August 2022

We had a very good time with the whole family, the location is excellent to the beach 5 minutes walk. The view of the mountains is amazing, the supermarket is close as well as all kinds of cafes and restaurants. Special thanks to the manager Michael for his responsiveness!

Stayed in August 2022

Wi-Fi could be a bit better

Food was lovely and varied. The pools were nice and clean and the bars by the pool were great. Rooms were good and we had a nice view of the pool. Staff were incredible and went above and beyond. The hotel owner was amazing and personally helped us out when we lost our suitcase in the airport. Everyone was chatty and had really good communication with us! Location was perfect for us and was in walking distance of everything we needed.

Stayed in August 2022

More vegetarian dishes

Very tasty love it

Stayed in June 2022

Everything was good,the staff, the location and the good vibes

Stayed in May 2022

Disappointing for an all inclusive hotel that a basic necessity like drinking water is charged for after the first complimentary bottle is finished. For such a warm environment such as Crete in summer this should be freely available around the entire hotel.

Friendly and energetic staff very willing to help. Clean and tidy facilities always. Great food all day long.

Stayed in May 2022

It was a short but a very nice stay. We recharged our batteries and we hope to be able to do it again. All meals we got were excellent with large variety. Special thanks to mr Michalis who is managing the hotel in a very professional way. Babis, the afternoon - evening shift cook, is a very polite and smiley person. The maitre and mrs Stefania create a nice atmosphere to the whole place. Well-done. See you soon for another short break.

Stayed in May 2022