Nothing

Fantastic views, super clean and well looked after, great kitchen, friendly staff.

Stayed in January 2024

1. there is SO MUCH NOISE outside - i could hear the speakers of a techno party nearby buzzing for hours! it was so annoying, I had a headache the whole day because of that. Make sure you bring some earplugs!! Usually I never care about noise in accommodation, but these buzzing speakers were driving me crazy. 2. the location is quite far away and it's really annoying bringing your heavy backpacks and luggages up all this way. 3. don't trust the tuktuk guys!! we got off the ferry and a guy told us he would get us to the hotel for 20 quetzales (2.5 euros) - after some bargaining. We started walking up and there was no tuktuk to be seen around. We walked for around 5 minutes with our heavy backpacks and there was no tuktuk! We asked him what's going on and he said his tuk tuk is just around the corner. We went there and he said that actually we wouldn't get the tuktuk and he would just take us to our hotel without any means of transportation or carrying our bags. We said that we didn't want him to come with us and he started saying that there is a lot of crime and he is a policeman (LIES!), so it's safer for us to go with him. We told him we didn't want him, but he insisted. He brought us to the hotel and asked for the 20 quetzales. He was really insistent and we got scared and just gave him the money. Very heavy experience. 4. the google maps location for Casa Berena is wrong. you need to improvise a bit to find it.

Nice and clean rooms. There are hammocks outside where you can enjoy the view from.

Stayed in January 2024

Hard to find. Search casa Berena on Google maps rather than hotel berena. would be great if the hotel could put a sign near the laneway with the big blind lemon sign so people know where to go.

An incredible view for a bargain price. Rooms are clean and comfortable.

Stayed in December 2023

There isn't a "reception" desk or hours, so wanting to add days or laundry was a bit tricky knowing when you'd see staff go ask them, but that's it! The private showers aren't great, I used the shared ones but having a private bathroom was worth it to me.

This place is a hidden gem! Such a good value for the money, stunning view with hammocks to sit in and great, clean room. Really close to Centro, only a 3 mins walk to the main road.

Stayed in December 2023

They moved me in the evening after I checked in and while I was sleeping, they made a mistake when they gave me the wrong room. The beds are not comfortable (in my opinion). No mosquito net on the windows Not good sound insulation (you can hear everything)

Location, view is nice

Stayed in November 2023

Can’t ask for more for the price.

Extremely cheap. Best bang for your buck.

Stayed in August 2023

We came and nobody was here to check us in. There is actually ni reception! When we talked to other people here they said they also had to come here, call the hotel and wait a few hours until someone came just like we did! There are bugs in the room and no hot water. Also we asked for a private room with a shower and they told us it is not available even though we booked it. Please, stay away from this place! It is the worst I have ever seen and I have been traveling for a while. Every guest I met here said that. I really don’t understand how they are graded so well here.

Literally nothing

Stayed in August 2023

The WiFi is really bad, if you need to be working online then this is not the best place. They also lock the kitchen at night which is not good because we had stuff in the refrigerator and have to leave early to catch the bus. We almost missed it because of this. Also the description of the place is bad, luckily a taxi driver knew the place but on our own we would never be able to find it.

The location was good and the view is nice.

Stayed in July 2023

Amazing view, friendly stuff, super clean. Every room has his own hammock. 10 minutes walk from the pier. Go in the direction of the Moonfish café, take the street before the café to the right and follow the street until the "farmacia". Take the way to left.

Stayed in August 2023

Windows didn't lock

Amazing view, clean, comfy, calm, hamock outside

Stayed in June 2023

At booking.com the price was 9€ +2 €fee but at the end j had to pay with tax and everything 15€ When i asked the man from the hostel why the price is so different he couldn't tell me. I really gave my best to talk in Spanish to him but he just turned around and left. I found that very rude. Next day the asked me to leaf the room at a few minutes to 11 even thou I got an email with the check out time 11:30 -12:00

Stayed in May 2023

not good hot water system, owner advised last day you could get little warm water by turn the water volume down. for those who’s not comfortable with dogs - there’re barking dogs on inner local road to hotel.

clean, with private bathroom, kitchen. comfortable bed

Stayed in May 2023

There is no reception desk, so we were supposed to ring someone to pay and check in. Our pillow cases had no covers and some stains on and we were woken up multiple times both nights from cockerels and dogs barking.

On a day with clear skies the view would be beautiful from the balcony. There's free water and a kitchen with lots of utensils.

Stayed in May 2023

Depending on where you were, the wifi did not work. The kitchen can also get a bit crowded if you are cooking.

The price as super good for what you get! The hotel is super clean and the rooms are nice.

Stayed in May 2023

When I arrived there was no room avaliable for me even though I had reserved on booking. I would not recommend, not reliable. I had to find somewhere else in town last minute to spend the night.

Stayed in April 2023

Sometimes there is smoke because the neighbors are burning things down in the gardens.

New building and equipment, nice view of the lake, volcanoes and sunrise like in the palm of your hand. Each room has its own hammock. The employees are wonderful, helpful, nice.

Stayed in February 2023

The staff are kind but not exactly helpful, I had a few problems during my stay and then never attended to them. For example, the window wouldn't close correctly. It literally needed 1 screw to be screwed in but during my 2 week stay they never fixed it. I was hiding my valuables every time I went out because it was not secure. I have an allergy to polyester and asked for cotton sheets, they were never able to provide these for me, but kept telling me 'mañana, mañana' so I slept for 2 weeks on a bare mattress. The same when I asked for a clean towel half way through my stay. There is no furniture to put your clothes/items anywhere so I had everything on the floor There's not even hooks to hang your towel The wifi pretty much never works well enough to be able to use it. The shower pressure is not strong enough to make the electric shower work so I had mostly freezing cold showers while I stayed. It's also probably one of the loudest places in San Marcos because being on the side of the hill amplifies the dogs, the church, the bombas etc. Dogs often bark all night long. Ear plugs are essential. The kitchen is new but also badly thought out/designed. The sink sink underneath a large over hanging cupboard so you have to stoop to use it. The table is also in the way of the stove if anyone is sat there. They have a total of 2 pots for cooking anything. It's very badly equipped. The kitchen is also locked at Night but no one told me when I arrived and so I had 1 night without water. It was fine but I wouldn't stay again. It could be great if they had better bed sheets, more towels and better kitchen supplies

The view is awesome and the staff are kind It's also nice that everything is new and there is no mold

Stayed in January 2023

Nothing negative to say, really enjoyed my stay

An absolute bargain, amazing balcony overlooking the lake with hammocks and a well stocked kitchen. Would definitely recommend!

Stayed in January 2023

they overbooked. someone lost their room and took mine before I arrived. no staff was available at the property when I arrived to help me after walking 500ms with lots of heavy baggage. I had to call multiple numbers and fight over the phone to finally have someone find me a place to stay. once the person arrived she was friendly and found a room in another place for me. the other place was a huge downgrade from their hotel but they paid for it so it was a free night for me. I would have rather payed for a nice place though.

Stayed in January 2023

A little hard to get a hold off the owner for further bookings, however keyli, the cleaner that works there is lovely!

Beautiful place, view, private rooms, cheap, fully equipped kitchen, clean.

Stayed in January 2023

nothing

Alles

Stayed in January 2023

It’s a little bit out of the way and you have to pass through a dark alley and climb a hill to reach it. But being outside the city also means it’s much quieter.

The room was very clean, and the bathroom was nice. The hotel also has some of the best lake views of all of San Marcos. The staff are also very kind and welcoming.

Stayed in January 2023

Such a wonderful stay! The property is a bit outside the center of San Marcos which made it perfect for relaxing , but also close enough that we easily could walk to the center to explore. The staff were so kind and just an amazing stay for the price. And the view !!! Wow!!

Stayed in November 2023

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Stayed in February 2025