Wifi was too slow and signal was weak.

Personnel was really nice and helpful. Breakfast was not the best and did not seem freshly done. Wifi was very slow and not even working in all parts of the room. Location and closeness to the airport was great.

Stayed in April 2024

Suggest that they add a towel rack or hooks in bathroom.

Close to airport, free transportation to and from, very clean, quiet, good breakfast, nice room, good service

Stayed in May 2024

You need a physical card to pay - they put a hold in advance on my credit card that was registered with booking.com (which is a digital card) and then they were unable to take the hold off of it without having a physical card so I needed to sort out with my bank after the fact. The man at reception wasn’t very friendly about this and it took quite a long time to understand what was going on with it. The continental breakfast was also DISMAL (see below) so don’t rely on it as your sole breakfast for the morning!

Great proximity to the airport and free shuttle pickup was hassle free. The area doesn’t feel very safe we decided to stay in for the night. The room service food was surprisingly delicious (Caesar salad and the burger) and our room had Netflix which was a bonus given we stayed in.

Stayed in April 2024

They freeze the payment on your card instead of charging you, and if it doesn't work, you may end up with a double payment that you need to resolve with your bank on your own. For that was a bad experience. The bathroom in my room had a problem with filtration.

Beautiful and comfy hotel closed to the airport. the breakfast was good and they take/pick you to/from the airport. The rooms are beautiful and private.

Stayed in April 2024

Room was a bit stuffy circulation wise and we couldn't figure out how to turn on the fan

Breakfast was very simple, but ready for me at 3:45 am which exceeded what I work expect a hotel to provide

Stayed in April 2024

I had no dislike

Like the location close by the airport

Stayed in April 2024

I would not say the hotel is in a bad neighborhood but I decided not to walk about outside and choose just to stay and relax in the hotel.

Very close to the airport. Walkable if necessary. It is very new and much nicer than I was expecting. There were a few things available for dinner that could be ordered from the desk. You can eat in your room or on the terrace. I had intended to walk to the airport in the morning but the hotel attendant was eager to give me a ride. I didn't make prior arrangements or have to wait for more passengers.

Stayed in April 2024

A retention they held to book, is still pending on my credit card amount. I booked the room for my parents & because I was not there at check-in with the card I used to book, they would not charge the card for the room. I don’t understand why, when I called them to give them permission. They held the money, they should have just charged it. My parents had to pay cash & im still waiting for the retention to fall off the card, 20 days later. Other than that our stay was excellent.

Clean, comfortable & super close to the Airport.

Stayed in April 2024

Toilet was weak - got stuck and did not run. Pricing was high for Guatemala.

Very easy to get we landed late at night so didn't want to travel to the city.

Stayed in April 2024

We arrived at night and the person at reception was not very responsive. Not impressed with the hotel

Easy to access to the airport. Nice breakfast

Stayed in March 2024

The door to the hotel room had some loose sponge dragging on the floor - I believe for noise insulation, and looks like it wasn’t maintained in a while. With the room being close to reception sometimes could hear other guests nearby Also the electronic safe wasn’t working in the room, easy fix with a new battery

Close to airport and free shuttle to airport Guatemalan breakfast was delicious and amazing served on the upstairs balcony

Stayed in March 2024

A visible sign of the hotel and more lighting.

Stayed in April 2024

The door entrance to the hotel was a but hidden

Very very clean and we loved the terrace area.

Stayed in April 2024

It would be nice to have real milk for coffee.

Very friendly staff

Stayed in April 2024

- Wifi wasn’t working well

- Location, right next to the airport, excellent free transfer service make it perfect for a one night stay when flying early in the morning - Staff, Alvaro was super kind and helpful - Room, comfortable and clean - Offered luggage storage service which was very helpful for us

Stayed in April 2024

Perfect airport hotel - walkable to the airport but there is a free shuttle if needed. Staff were very friendly and helpful

Stayed in March 2024

There was only 1 garbage can, in the bathroom. There was also no live television, only Netflix.

Great A/C and comfortable bed.

Stayed in March 2024

Rooms very clean and up to date. Staff was very serious and thorough. We had to be at the airport at 3:30 am and the staff drove us themselves!

Stayed in March 2024

I arrived in the evening and didn’t know they offered a menu for dinner, so that was a very pleasant surprise. I ordered jamón pizza and it actually tasted amazing! The room was very nice and clean, and most notably they provided a free 2AM shuttle to the airport.

Stayed in March 2024

The sink was clogged and take away Breakfast was unrefrigerated yogurt, and an apple

Stayed in March 2024

We laughed about the fact that every time we stay here there are at least two “issues”. This time the toilet didn’t flush and there was only one bath towel. However, both “issues” were resolved immediately. I will continue to stay at this hotel and recommend it!

We have stayed at this hotel before or after each of three trips to Guatemala. We will continue to do so in the future because it consistently meets our needs! It is walkable to the airport but a ride is available if desired, it feels very safe, the shower has hot water, a breakfast is provided and a simple evening meal is available (great lasagna), the rooftop lounge/dining area is nice and the employees are efficient.

Stayed in March 2024

The room was nice and clean. The only issue we ran into was that the water in the shower didn't drain.

The location could not be better. You could walk to the airport in minutes, if necessary. We had our own rental car but they offer shuttle service from and to the airport. Very affordable.

Stayed in March 2024

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Super close to the airport and they have a free shuttle. They picked me up en brought me back to the airport. Also the bed and shower was very comfortable.

Stayed in March 2024

Very nice rooms. Helpful staff. Great location and great breakfast.

Stayed in March 2024

The noise in the bathroom with the motor of the dehumidifier is very noisy when you switch on the bathroom lights, even if the room next to you do you listen their motor running in the middle of the night.

The comfy bed and nice shower, the staff was friendly. The transport to the airport very convenient.

Stayed in March 2024