15 calle "A" 7-52 zona 13 Aurora 1, Zona 13, 01013 Guatemala, Guatemala
#29 of 73 hotels in Guatemala
Guests' ChoiceBased on 766 hotel reviews
8.4Cleanliness
9.0
Comfort
9.1
Location
9.3
Facilities
8.7
Staff
8.6
Value for money
8.5
Free Wifi
8.3
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End of dialog contentReviewed: October 15, 2022
Envic
BelizeThe room was very comfortable. Also the staff was very helpful!
Stayed in October 2022
Reviewed: September 28, 2022
Katrina
Philippineslocation, staff, facilities
Stayed in September 2022
Reviewed: September 14, 2022
Andrew
New ZealandThere is a security door, where they have to let you in. However, on two seperate occasions I couldn't get on to the property, because the receptionist was busy. I had to wait 10 minutes each time. The first time a man tried to lead me away to a 'cheaper/better' hotel. The second time was at night time. This is unacceptable for the safety of its guests. To have a guest locked out at night in a country where violence can be prevalent, is just beyond me. They desperately need a system that allows guests to go through a security door on their own and not let in. I was also awoken at 3am to see if I wanted breakfast, which was odd. My flight wasn't until 7.00am and I arranged for the shuttle to take me at around 5.30am. So jisy before then would have sufficed, but it's a question that should been asked when I arrived the day before. There was also (presumably) staff loudly talking at reception around 1 or 2am. My door wasn't sound proof and so I could hear clearly, a conversation.
Location was great and obviously the room had recently been remodeled. It was great they offered to shuttle you to the airport too. The interior was nice
Stayed in July 2022
Reviewed: September 13, 2022
Mark
United KingdomOnly a couple of very minor things. Bathooms need a soap dish to put the soap in once it's open. Another rail or hook to hang a towel would be good too. Coffee at breakfast time was very weak.
The whole place looks brand new. Exceptionally clean, plenty of electrical outlets and usb charging points. Super comfortable bed with nice quality bedding. Excellent location, so close to the airport, yet surprisingly peaceful. Helpful, attentive and friendly, yet professional, staff. Very nice toiletries, good quality soap, shampoo and conditioner. Massive TV on the wall looks excellent
Stayed in September 2022
Reviewed: September 6, 2022
Jonny
United KingdomClean, comfortable and a short distance from the airport. Had a small menu with 2 food options for dinner - which was a big expensive but your paying for the convenience.
Stayed in August 2022
Reviewed: September 4, 2022
André
GermanyVery friendly and attentive staff, breakfast with coffee at our bed, comfortable and modern room, good wifi, free airport service
Stayed in September 2022
Reviewed: August 26, 2022
Rosa
United Statesthe front desk employees were not very friendly
liked that it was updated
Stayed in August 2022
Reviewed: August 25, 2022
Aaron
United StatesThe service was amazing. The staff was very helpful and attentive. The food was excellent and the super close proximity to the airport made it a excellent place to stay prior to my flight the next morning.
Stayed in August 2022
Reviewed: August 22, 2022
Angela
CanadaBooking.com double charged me for the room
Staff was amazing, they brought me breakfast in bed after a late night flight in
Stayed in August 2022
Reviewed: July 21, 2022
Robynjade
Mexicoperfect location for the airport.
Stayed in July 2022
Reviewed: June 25, 2022
Parkey
United StatesAirport pickup. They were very attentive
Stayed in June 2022
Reviewed: June 21, 2022
Kimberly
United StatesThe beds are so comfortable, but they did seem a little shorter than normal. I am a tall person, so I noticed.
The rooms are beautiful, comfortable, and very clean. The location is so convenient to the airport! The service was really wonderful. We will be back next time we need to stay near the airport.
Stayed in June 2022
Reviewed: June 18, 2022
Fernando
Costa RicaThey forgot to book our shuttle and breakfast. Funny that we kind of booked the whole place because they could have an early breakfast (our flight left at 7am) and they could organize a shuttle. We woke up and the shuttle was not booked and no breakfast was ready. Dissapointing. Staff was being trained at the moment we checked in - I assume the new guy forgot to do his job.
The location was great in terms of being close to the airport. Friendly staff all around - bathroom and bed were clean and really comfy. WiFi worked great - although I did not do any work while at the place.
Stayed in June 2022
Reviewed: June 15, 2022
Stephen
United Kingdomsnagging jobs to finish
clean quiet comfortable
Stayed in June 2022
Reviewed: June 3, 2022
Juana
United StatesExcellent
Stayed in June 2022
Reviewed: May 20, 2022
Dawn
United StatesBathroom door knob was broken and got locked out of bathroom!
Very peaceful accommodations!
Stayed in May 2022
Reviewed: May 17, 2022
Rosa
United StatesWe found an scorpion in the bathroom. We book the hotel for 3 people and a pet and they charge me extra a bottle of water and my pet . The handle of the shower was broken and it was hard to set the hot water.
The hotel hotels was very close to the airport. The staff was good.
Stayed in May 2022
Reviewed: April 29, 2022
Melanie
NetherlandsPerfect location to stay overnight before heading to the airport. Kind staff, breakfast was brought to our room and the shuttle was ready on time.
Stayed in April 2022
Reviewed: April 25, 2025
Isabelle
United StatesWifi not working, TV not working
Bed confortable, AC working good, good breakfast bring to the room
Stayed in April 2025
Reviewed: April 24, 2025
Gabriela
United StatesNo chorizo or longaniza with the desayuno chapin!
Clean & discrete it was. I love the room service & food too!
Stayed in April 2025
Reviewed: April 13, 2025
Lara-christin
United Arab Emiratesvery nice room, close to the airport and super helpful staff!
Stayed in March 2025
Reviewed: April 12, 2025
Angela
SwitzerlandVery nice place to stay near the airport, with great breakfast and friendly staff
Stayed in March 2025
Reviewed: April 12, 2025
Angela
SwitzerlandVery nice place to stay near the airport, with great breakfast and friendly staff
Stayed in March 2025
Reviewed: April 1, 2025
Derek
CanadaWe stayed here for a quick overnight before an early flight, and while the room was nice, our morning experience was a disaster. When I turned on the shower to warm up, it suddenly started spraying water everywhere. I understand that things like this can happen, but the way the situation was handled was completely unprofessional. Instead of simply moving us to another room so we could get ready, they sent multiple people in and out of our room to try to fix it—while my husband was still inside trying to get dressed. I told them I needed to shower, and their solution was to offer me a dirty room instead. On top of that, while my husband was trying to eat the breakfast they had delivered, he had to keep moving so workers could pass by for the repair. This all happened at 6:30 AM, and we were checking out at 7:30 AM. The hotel easily could have waited to do the repairs after we left, but instead, they made our last hour there chaotic and stressful. To make matters worse, the breakfast was cold and overly salty, adding to the frustration. A hotel stay is supposed to be about comfort and convenience—this was neither. We won’t be staying here again.
Stayed in April 2025
Reviewed: March 31, 2025
Suly
United StatesSafe, clean and so close to the airport.
Stayed in March 2025
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