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  5. Reviews of L'Aurora Inn

Reviews of L'Aurora Inn This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

15 calle "A" 7-52 zona 13 Aurora 1, Zona 13, 01013 Guatemala, Guatemala

#29 of 73 hotels in Guatemala

Guests' Choice

Review Score

Based on 766 hotel reviews

8.4

Score breakdown

  • Cleanliness

    9.0

  • Comfort

    9.1

  • Location

    9.3

  • Facilities

    8.7

  • Staff

    8.6

  • Value for money

    8.5

  • Free Wifi

    8.3

Verified guest reviews from real Bookers

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Showing 226 - 250

  • Reviewed: October 15, 2022

    9.0
    Beyond expectations
    • Business trip
    • Solo traveler
    • Deluxe Room
    • Stayed 1 night
    • Submitted from a mobile device

    The room was very comfortable. Also the staff was very helpful!

    Stayed in October 2022

  • Reviewed: September 28, 2022

    9.0
    It was excellent
    • Business trip
    • Solo traveler
    • Deluxe Room
    • Stayed 1 night
    • Submitted from a mobile device

    location, staff, facilities

    Stayed in September 2022

  • Reviewed: September 14, 2022

    7.0
    ⚠️ Locked out on two occasions, because of their security door. ⚠️
    • Leisure trip
    • Solo traveler
    • Deluxe Room
    • Stayed 1 night
    • Submitted from a mobile device

    There is a security door, where they have to let you in. However, on two seperate occasions I couldn't get on to the property, because the receptionist was busy. I had to wait 10 minutes each time. The first time a man tried to lead me away to a 'cheaper/better' hotel. The second time was at night time. This is unacceptable for the safety of its guests. To have a guest locked out at night in a country where violence can be prevalent, is just beyond me. They desperately need a system that allows guests to go through a security door on their own and not let in. I was also awoken at 3am to see if I wanted breakfast, which was odd. My flight wasn't until 7.00am and I arranged for the shuttle to take me at around 5.30am. So jisy before then would have sufficed, but it's a question that should been asked when I arrived the day before. There was also (presumably) staff loudly talking at reception around 1 or 2am. My door wasn't sound proof and so I could hear clearly, a conversation.

    Location was great and obviously the room had recently been remodeled. It was great they offered to shuttle you to the airport too. The interior was nice

    Stayed in July 2022

  • Reviewed: September 13, 2022

    9.0
    This will be my preferred airport hotel now
    • Leisure trip
    • Solo traveler
    • Deluxe Room
    • Stayed 1 night
    • Submitted from a mobile device

    Only a couple of very minor things. Bathooms need a soap dish to put the soap in once it's open. Another rail or hook to hang a towel would be good too. Coffee at breakfast time was very weak.

    The whole place looks brand new. Exceptionally clean, plenty of electrical outlets and usb charging points. Super comfortable bed with nice quality bedding. Excellent location, so close to the airport, yet surprisingly peaceful. Helpful, attentive and friendly, yet professional, staff. Very nice toiletries, good quality soap, shampoo and conditioner. Massive TV on the wall looks excellent

    Stayed in September 2022

  • Reviewed: September 6, 2022

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 1 night
    • Submitted from a mobile device

    Clean, comfortable and a short distance from the airport. Had a small menu with 2 food options for dinner - which was a big expensive but your paying for the convenience.

    Stayed in August 2022

  • Reviewed: September 4, 2022

    9.0
    Happy landing in Guatemala
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 1 night
    • Submitted from a mobile device

    Very friendly and attentive staff, breakfast with coffee at our bed, comfortable and modern room, good wifi, free airport service

    Stayed in September 2022

  • Reviewed: August 26, 2022

    7.0
    Good
    • Leisure trip
    • Travelers with friends
    • Deluxe Room
    • Stayed 1 night
    • Submitted from a mobile device

    the front desk employees were not very friendly

    liked that it was updated

    Stayed in August 2022

  • Reviewed: August 25, 2022

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Deluxe Family Room
    • Stayed 1 night

    The service was amazing. The staff was very helpful and attentive. The food was excellent and the super close proximity to the airport made it a excellent place to stay prior to my flight the next morning.

    Stayed in August 2022

  • Reviewed: August 22, 2022

    9.0
    Awesome last minute booking. The staff were so great!!
    • Leisure trip
    • Solo traveler
    • Deluxe Room
    • Stayed 1 night
    • Submitted from a mobile device

    Booking.com double charged me for the room

    Staff was amazing, they brought me breakfast in bed after a late night flight in

    Stayed in August 2022

  • Reviewed: July 21, 2022

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Deluxe Room
    • Stayed 1 night
    • Submitted from a mobile device

    perfect location for the airport.

    Stayed in July 2022

  • Reviewed: June 25, 2022

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Deluxe Family Room
    • Stayed 1 night
    • Submitted from a mobile device

    Airport pickup. They were very attentive

    Stayed in June 2022

  • Reviewed: June 21, 2022

    9.0
    Grateful for such a comfortable place to rest before our departing flight!
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 1 night

    The beds are so comfortable, but they did seem a little shorter than normal. I am a tall person, so I noticed.

    The rooms are beautiful, comfortable, and very clean. The location is so convenient to the airport! The service was really wonderful. We will be back next time we need to stay near the airport.

    Stayed in June 2022

  • Reviewed: June 18, 2022

    7.0
    Short & sweet stay - probably won't stay again
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 1 night

    They forgot to book our shuttle and breakfast. Funny that we kind of booked the whole place because they could have an early breakfast (our flight left at 7am) and they could organize a shuttle. We woke up and the shuttle was not booked and no breakfast was ready. Dissapointing. Staff was being trained at the moment we checked in - I assume the new guy forgot to do his job.

    The location was great in terms of being close to the airport. Friendly staff all around - bathroom and bed were clean and really comfy. WiFi worked great - although I did not do any work while at the place.

    Stayed in June 2022

  • Reviewed: June 15, 2022

    8.0
    good for catching a flight
    • Leisure trip
    • Solo traveler
    • Deluxe Room
    • Stayed 1 night
    • Submitted from a mobile device

    snagging jobs to finish

    clean quiet comfortable

    Stayed in June 2022

  • Reviewed: June 3, 2022

    9.0
    Wonderful
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Excellent

    Stayed in June 2022

  • Reviewed: May 20, 2022

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Bathroom door knob was broken and got locked out of bathroom!

    Very peaceful accommodations!

    Stayed in May 2022

  • Reviewed: May 17, 2022

    7.0
    Good
    • Family with young children
    • Deluxe Family Room
    • Stayed 1 night
    • Submitted from a mobile device

    We found an scorpion in the bathroom. We book the hotel for 3 people and a pet and they charge me extra a bottle of water and my pet . The handle of the shower was broken and it was hard to set the hot water.

    The hotel hotels was very close to the airport. The staff was good.

    Stayed in May 2022

  • Reviewed: April 29, 2022

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 1 night
    • Submitted from a mobile device

    Perfect location to stay overnight before heading to the airport. Kind staff, breakfast was brought to our room and the shuttle was ready on time.

    Stayed in April 2022

  • Reviewed: April 25, 2025

    5.0
    Fair
    • Leisure trip
    • Solo traveler
    • Deluxe Room
    • Stayed 1 night
    • Submitted from a mobile device

    Wifi not working, TV not working

    Bed confortable, AC working good, good breakfast bring to the room

    Stayed in April 2025

  • Reviewed: April 24, 2025

    10
    Honestly I loved everything, can’t wait to go back.
    • Leisure trip
    • Solo traveler
    • Deluxe Room
    • Stayed 1 night
    • Submitted from a mobile device

    No chorizo or longaniza with the desayuno chapin!

    Clean & discrete it was. I love the room service & food too!

    Stayed in April 2025

  • Reviewed: April 13, 2025

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    very nice room, close to the airport and super helpful staff!

    Stayed in March 2025

  • Reviewed: April 12, 2025

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • Deluxe Room
    • Stayed 1 night
    • Submitted from a mobile device

    Very nice place to stay near the airport, with great breakfast and friendly staff

    Stayed in March 2025

  • Reviewed: April 12, 2025

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • Deluxe Room
    • Stayed 1 night
    • Submitted from a mobile device

    Very nice place to stay near the airport, with great breakfast and friendly staff

    Stayed in March 2025

  • Reviewed: April 1, 2025

    3.0
    Poor Management Turned a Simple Issue Into a Nightmare
    • Leisure trip
    • Couple
    • Deluxe Family Room
    • Stayed 1 night
    • Submitted from a mobile device

    We stayed here for a quick overnight before an early flight, and while the room was nice, our morning experience was a disaster. When I turned on the shower to warm up, it suddenly started spraying water everywhere. I understand that things like this can happen, but the way the situation was handled was completely unprofessional. Instead of simply moving us to another room so we could get ready, they sent multiple people in and out of our room to try to fix it—while my husband was still inside trying to get dressed. I told them I needed to shower, and their solution was to offer me a dirty room instead. On top of that, while my husband was trying to eat the breakfast they had delivered, he had to keep moving so workers could pass by for the repair. This all happened at 6:30 AM, and we were checking out at 7:30 AM. The hotel easily could have waited to do the repairs after we left, but instead, they made our last hour there chaotic and stressful. To make matters worse, the breakfast was cold and overly salty, adding to the frustration. A hotel stay is supposed to be about comfort and convenience—this was neither. We won’t be staying here again.

    Stayed in April 2025

  • Reviewed: March 31, 2025

    10
    Quick overnight stay.
    • Leisure trip
    • Travelers with friends
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Safe, clean and so close to the airport.

    Stayed in March 2025

Showing 226 - 250

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