A smart TV would be nice to have

Friendly staff, comfortable

Stayed in May 2022

nothing

Breakfast was good, the pizza was excellent, over all was very good.

Stayed in May 2022

Nothing!! Everything was great.

All the hotel personnel is kind and with a great attitude.

Stayed in May 2022

Sound carries, but that’s a typical issue in older colonial buildings.

Great location, comfortable rooms, and a beautiful garden setting. Staff are helpful and friendly. The restaurant is quite good, and the breakfast options are extensive. I will definitely stay here again.

Stayed in May 2022

pet friendly and lovely gardens

Stayed in April 2022

to much noise in the room

the staff excellent the food, breakfast was really good

Stayed in April 2022

,At the very beginning when we just arrived we stoped the car by the reception They send us to the parking lot so we drove there but y lot but the gate was locked so we had to go back to the reception and ask them to open. When you enter the hotel you get a strong smell of mold. Rooms are nothing like the photos. Shower is lame. No value for money

Nice breakfast

Stayed in April 2025

The gardens are beautiful, but I saw no one enjoying them when I walked through. The property is well maintained and our room was spacious. However the staff was officious and unhelpful both in person and online. We were woken up numerous times during the night as bags were rolled along the tiled portico (a carpet or a bag carrier with soft wheels would help) and work was being done in the kitchen. We were not make to feel welcome.

Stayed in March 2025

They didnt mention a Q100 per pet fee and a Q800 per pet deposit in cash needed

Garden is nice to walk

Stayed in February 2025

Arrived early and receptionist said to wait until 3pm for our room to be available - returned at 3pm and he asked us to wait another 30 minutes as it wasn’t ready. We had an appointment at 4pm and needed to use the room prior so it was somewhat inconvenient

Large room, nice restaurant, good breakfast

Stayed in January 2025

I booked this hotel being advertised as a 4 stars, having a fitness center and cable TV. At check in I asked the receptionist where the fitness center was located. The answer was that it was none. I asked how many stars is this hotel and she replied 3. I then told her that the advertising at Booking.com was misleading. Re cable tv, my tv was not working on the first day and also not working on the last. Only worked 3 days out of 5.

Great breakfast location overlooking lovely green vegetation. Breakfast was good but service, by the male waiters lacked good service and felt slack. For my first breakfast i sat at a table and was made to wait 30 minutes for the table to be properly set. Coffee was served without a spoon and had to wait another 5 minutes to get one. Sunday breakfast, served by females staff, was very professional and great service.

Stayed in January 2025

There is a restaurant on premises and room temp water in a bottle in the room but no coffee makers or small fridge in the room .

Beautiful buildings, lush tropical garden setting on a quiet street, but still in town. Spaciois room & bath, Bed , bedding, linens all very comfortable. Airport transfer was arranged

Stayed in January 2025

Breakfast was gr8, room was humid as heavy foliage around it does not let the sun in. Biggest need - Urgent garden maintenance

Stayed in September 2024

Really good

Stayed in July 2024

Restaurant staff and extreme heat in the bedroom due to no ventilation or AC. Only a standard fan

Eco, garden, location, parking

Stayed in May 2024

it was at least 10 degrees hotter in my room than outside with only one fan and two beds.. very uncomfortable to sleep in. breakfast was supposed to be included but for some reason I was charged 40q a day. not sure why.

garden was beautiful and staff was great.

Stayed in May 2024

Nothing

Well placed and quiet

Stayed in February 2024

The room smelled musty and had a damp feel. We were only here two days but we never had hot water despite reporting this problem to the office three times. We were never offered another room and despite some noisy attempts, our hot water problem was never fixed.

Our room was spacious, the staff were friendly and the included breakfast was very good.

Stayed in February 2024

Not enough outlets to plug electronics

Stayed in February 2024

- Lack of communication : the property/receptionist didn’t give us a heads up about water interruption and wasted so much time waiting for the water to come back and giving us the assurance that it will be ok in an hour. Two hours after still no water at the property feeling dirty coming from hours of hiking. Key : informing your guests.

-spacious room -luscious green surroundings -great complimentary breakfast - making a packed breakfast when heading to a pacaya volcano hike -accessibility of the area

Stayed in October 2023

There was no air conditioner in the room and the toilet was old so when you flushed the water kept running

It was a good location, clean and good service.

Stayed in October 2023

Bathroom wasn’t that nice, the door didn’t close, it was smelly

Great breakfast, located near the main square, parking space for all guests.

Stayed in September 2023

Beware they go through your things and steal your money. It's very disappointing that a 4 star hotel would stoop to such level. One of the guys at reception kept charging us for water even though another receptionist would give it to us for free.. I wouldn't be surprised if it was this guy who stole our money.

Good location

Stayed in August 2023

We did not like the way the receptionist treated us when we checked in at the hotel

Stayed in April 2023

Room was very hot and stuffy. Between 76 and 79 fahrenheit/24 to 26 celcius, with little air movement and high humidity (over 75%), despite a fan being provided. No a/c. Possibly not a problem for people from hot countries (in which case, this is a great hotel!), but if you are from a cold country and prefer to sleep in cold temperatures, it's not comfortable. It's a lovely hotel with great service, ambiance and breakfast, but I couldn't sleep from the heat and dead air, so sorry for a not great review!

Super helpful, polite and professional staff. Helped with fan, plug adaptor, arranging transport and all queries. Historic convent hotel with great ambiance. High quality breakfast.

Stayed in April 2023