Callejon Los Quenun, 07010 Panajachel, Guatemala
#2 of 8 B&Bs and inns in Panajachel
Guests' ChoiceBased on 284 hotel reviews
8.4Cleanliness
8.7
Comfort
8.6
Location
8.4
Facilities
8.4
Staff
9.0
Value for money
8.7
Free Wifi
8.9
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: March 12, 2023
Marius
SwitzerlandStaff was very friendly, clean kitchen, nice view from the rooftop
Stayed in February 2023
Reviewed: February 15, 2023
Tobias
United StatesThe rooms are comfortable but a bit small. It does come with two twin size beds that you can easily slide together.
Breakfast wasn't included but there are plenty of restaurants and cafes to choose from.
Stayed in January 2023
Reviewed: February 14, 2023
Rajnee
United Kingdomthe room was badly lit and dingy. You can hear every noise.
The location and the bed was comfortable for one night. the TV and Netflix option. clean and open outdoor style kitchen
Stayed in February 2023
Reviewed: February 10, 2023
Maayan
Israelnothing
the location, the stuff and the shower!
Stayed in February 2023
Reviewed: January 27, 2023
Roberts
United StatesThis review is hidden because it doesn't meet our guidelines.
Reviewed: January 15, 2023
Maha
Australiaexcellent location, amazing friendly staff
Stayed in January 2023
Reviewed: November 19, 2022
Erick
El Salvadorla ubicación no está tan cerca como lo dicen tienes que caminar enmedio de callejones por 5 min para llegar a la calle principal
place was really nice and the staff super kind
Stayed in October 2022
Reviewed: October 29, 2022
Noa
Israelthe location is good , but the road form the center to the hotel at night wasn’t so nice, you get from two dark alleys.
we enjoy our stay, everything was great. the hosts was very nice and the room was clean. the shower was very good!
Stayed in October 2022
Reviewed: October 14, 2022
Randy
IsraelGreat location, very pleasant people.
Stayed in October 2022
Reviewed: October 8, 2022
Javin
CanadaA bit difficult to find but not too bad.
I really enjoyed the room, hot shower, and roof for lounging and drying clothes.
Stayed in October 2022
Reviewed: October 7, 2022
Dror
IsraelThis place is amazing. Edwin the host is so nice and takes care of everything. The room is great, with good shower and wifi.
Stayed in October 2022
Reviewed: September 29, 2022
Angel
MexicoThe bathroom smelled bad.
The location, the friendly staff
Stayed in September 2022
Reviewed: September 23, 2022
David
United StatesWas a bit noisy our last night when a big french tour group took over the hotel, but not the hotels fault. Room was a tad small.
Friendly and helpful staff who extended the parking lot discount even after we left for other locations on the lake. Good wifi, comfy beds, good AC.
Stayed in August 2022
Reviewed: August 12, 2022
Becky
United StatesOur pillow cases were taken off of the pillows and replaced with shams.
The room was small but very clean. There was no seating in the room but plenty of options outside. A stove and refrigerator were available to cook for ourselves if we wanted to.
Stayed in August 2022
Reviewed: August 2, 2022
Lopez
GuatemalaThe bathroom layout is not the best. It was uncomfortable to use the toilet
Very affordable and clean
Stayed in July 2022
Reviewed: July 30, 2022
Nitsan
Israelthere is a short walk from the main street which can be a little scary at night
it was perfect. everything was clean and comfortable, there was hot water in the shower and a well equipped kitchen.
Stayed in July 2022
Reviewed: July 25, 2022
Klimienė
GuatemalaMy favorite place - the rooftop! We enjoyed this place very much. Thank you. ✨
Stayed in July 2022
Reviewed: July 20, 2022
Rue:)
United KingdomNot a social hotel but that was fine with me. Would be nice to have a sun lounger or similar on the roof as it's only plastic chairs.
Excellent hotel to spend a few nights in. The room was clean and comfortable, the staff were very friendly and the location is central. The kitchen was a highlight, it's very big and free to use so I was cooking my own meals and there was free coffee. The rooftop is also great, I spent a lot of my time up there relaxing.
Stayed in July 2022
Reviewed: July 20, 2022
Natalie
United Kingdomnil
beds were comfy room was clean showers hot kitchen clean (!!) perfect stay
Stayed in July 2022
Reviewed: July 11, 2022
Dijan
Germanyso beautiful, modern, clean, well located! we felt very comfortable and would’ve liked to stay longer
Stayed in July 2022
Reviewed: July 10, 2022
Tomomita
United StatesIf the windows have screens for bugs, it would be so great!
Great staffs!! Especially Edwin the manager was wonderful. He even helped me with carrying my heavily loaded bags. He assisted me during my stay via WhatsApp for my questions and requests. The room is super clean. The location looks a bit complicated BUT it's easy once you know the area, and it's very convenient as the location of the property is inside the quiet residential area while only a few minutes walking distance to the main streets. Each room has a real shower with strong pressure, Hot water for 24hrs! As a bonus, the property has a kitchen for guests to use so you can prepare your own breakfast if you like. Also there is a rooftop to chill out with the mountain view. Of course you can make your own coffee and access to complimentary water. This is the best deal in Panajachel 😁
Stayed in June 2022
Reviewed: July 4, 2022
K
IsraelSuper clean and quiet just a 2 minutes walk from the main street and 15 minutes from the docks
Stayed in July 2022
Reviewed: June 15, 2022
Carol
United StatesThe ONLY issue was the 2nd morning our water was not hot. I think the boiler was off during the night. We spoke with staff and later the water was lukewarm, but tolerable. I think they need some mats or towels for stepping out of the shower because its pretty slick to step out on tile with wet feet.
The location was a little tricky to find but it is very close to the main street. It is very quiet and the staff was so nice. It is very affordable and we will certainly come back and stay longer! Not luxury, but very clean and comfy.
Stayed in June 2022
Reviewed: May 1, 2022
Britt
United StatesI was so happy with our stay! He could not have been more friendly and helpful! We stayed at multiple places in Guatemala and the customer service here was best.
Stayed in April 2022
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content