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Basic mini fridge is missing which is a norm in a 5 star hotel. Also over priced

They have redone all the rooms after 2019, all modern looking

Stayed in March 2023

Very small variety of dishes at the morning buffet.

Contemporary design, nice architecture, and comfortable bed

Stayed in March 2023

Small bed for 2 people Breakfast wasn't anything amazing Pricey for what you get really. Stayed in much better Radisson hotels before

Great location

Stayed in March 2023

mold!! our room was full of mold and smelled terrible. you can see the mold on the curtains. the room had zero ventilation. it was disgusting. I booked this property because of the free airport shuttle but THERE IS NO SHUTTLE!! the staff did not apologize for false advertising. booking.com needs to update the lack of facilities. jacuzzi is broken indefinitely.

the breakfast was good and actually included.

Stayed in February 2023

My room is not ready at 3:00 Pm we needed wait one hour for checkin. & my room is different I see you in booking. I think this is not ok because we pay for booking different room

Stayed in February 2023

I did not like that Radisson hotel did not have my room available, had to sleep on the street waiting to fly home

I did not have breakfast

Stayed in February 2023

Stay could not be fulfilled sccording to recepcionist they were overbooked, offered to stay in a different hotel but reason for reservation was their installations

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Stayed in January 2023

Not up to what we expected. No parking in the building! We travelled with kids, had to cross the street with bad weather in a not too pleasant environment, every time we went out. This was the one thing I asked for in advance. The floor in the room was wet in the morning, because the windows leak. There was hammering early because they were repairing something. Knowing in advance would have chosen a better place for a lower price and a better experience.

Staff was very kind. Location is ideal.

Stayed in January 2023

Room was cold and there is no heating.

The room is very spacious and bed comfy.

Stayed in January 2023

no room service

location

Stayed in January 2023

I had higher expectations booking the hotel. The pictures look better than the reality. I would not recommend this place for overseas business traveler. The hotel and the room was not very cosy and nice comfy Cosy feeling. Large unpleasant room, carpet on the ground, could be cleaner. I missed warmth and cosines of the place. Also level of restaurant was not sufficient.

Attractive price, good location, business hotel for short stay

Stayed in December 2022

The terrace wasn't available. We had no water from 12pm to 2am as stated on a letter given to me in the lobby and posted under my hotel room door. This can't be helped, if there is a problem then it needs fixing and it seems I just happened to arrive on this day. Things that can be helped though. The floor in the bathroom had a number of long hairs on it. Having Afro hair, I knew that this was not my hair. This is way below what I expect from a Radisson hotel. I also had no stirrer or spoon for my coffee facility in the room. The breakfast had a distinct lack of hot options for vegetarians or people who do not eat pork. Longaniza and bean's with bacon were available, I didn't understand why the scrambled eggs had to have bacon too. This was disappointing as most Radisson Hotels are able to offer a first class service. This one fell below the usual standard.

The views of the city were beautiful. It came with all of the trimmings associated with staying at the Radisson. Very high quality furniture and fixtures.

Stayed in January 2023

had to wait half hour for a room to be ready even though it was after 3 pm the shower was not too hot

Room was great

Stayed in December 2022

On booking com they say that they have a spa, that was the reason why we booked the hotel. It was our last day in Guatemala and we wanted to spoil ourselves, We were looking forward to it. But to our surprise they dont have a spa anymore , but still say they have one . Very bad. Then when you booked the hotel and you cant cancel anymore then they tell you that the terrace and the jacuzzi area are closed too because of renovation. Very bad . They have to tell before you book not afterwards

The staff was friendly and helpful, breakfast was very good, Rooms excellent and quiet. Close to the airport

Stayed in December 2022

We had room #308 on the 3d floor, and walls and floor awfully vibrated because of music from the 2d floor. We couldn't fall asleep. Only after 2d complaint at 1a.m. they gave us another room

Big rooms, good dislocation

Stayed in December 2022

located in the club district super loud during the night staff was not very accommodating nor friendly breakfast not as good as some recommendations on booking stated

not far away from the airport

Stayed in December 2022

very bad experience. we were a family of 9 people (5 rooms). The next day we would leave at 7am. we asked if it was possible to have a hot coffee 10 minutes before our departure. The lady at the reception (who did everything so quickly to finish and they didn't gave us any correct information) told us that was impossible and that they would prepare a breakfast box us. the next day we went down at 06.45 and to our great surprise we saw the restaurant open and full of people. as for the breakfast in the box it was tragic. apparently the hotel managers work there randomly and do not have the basic training in a hotel of this category. and taining in a hotel of this category. and the problem was not only in the morning. No hot water. We bathed in cold water. In a double room they had only one small bottle of water and one set of towels. the problem was not only in the morning.

very bad experience

Stayed in November 2022

Very bad experience. we were a family of 9 people (5 rooms). The next day we would leave at 7am. we asked if it was possible to have a hot coffee 10 minutes before our departure. The lady at the reception (who did everything so quickly to finish and they didn't gave us any correct information) told us that was impossible and that they would prepare a breakfast box. the next day we went down at 06.45 and to our great surprise we saw the restaurant open and full of people. as for the breakfast in the box it was tragic. everybody left the boxes in the hotel. apparently the hotel managers work there randomly and do not have the basic training in a hotel of this category. and the problem was not only in the morning with the breakfast. the rooms don't have a refrigerator No hot water. We bathed in cold water. In a double room they had only one small bottle of water and one set of towels.

disappointment

Stayed in November 2022

Very noisy event was taking place on floor below. Sound was booming through ventilation system. Unable to sleep. When I left room at 5:45 there was almost naked man passed out on the floor outside of my room.

Good location. Staff tried to resolve problems, even if unsuccessful.

Stayed in December 2022

this is my second time at this hotel, the first time the room was modern and splendid, seems like the upper level rooms are modern and the lower level are not updated

location

Stayed in November 2022

The internet very lower 2 mb!

nothing special

Stayed in November 2022

Old building with maintenance problems.

Nice hotel area with restaurants close to it. Nice lobby. Good stay for a night or two

Stayed in November 2022

The attitude of the front desk employee I arrived late at night He send me to the living room saying the reservation didn't show up and leave me there for more than one hour Then he was so rude I arrived around one o'clock and I leave at 12:30 am next day and the guy still there, so I realize the reason of this angry, and it's cause he works day and night So badly

The view

Stayed in October 2022

horrible, rooms are nothing like the pictures

nothing

Stayed in September 2022