Like: staff, room size, location Dislike: room is not very clean; we can see hairs on the floor and hanging on the lamp. Pillow is too soft

Stayed in April 2025

Lacking of fresh fruits, the scrambled eggs full of water on the serving warmer. Selection of cereal is rather limited. Scrambled egg should be served by frying it on the spot when requested.

Not impressed with the breakfast, can be bit more refine for the cost of it.

Stayed in March 2025

Nothing

Very clean rooms and the lobby design was extraordinary

Stayed in December 2024

Breakfast closed to early

Chinese bling

Stayed in December 2024

Connecting room is the best choice for family travel.

Stayed in November 2024

Provision of toiletries

Location was great

Stayed in November 2024

Small rooms. No amenities. No euro plug

Good location and clean. Good breakfast with decent variety

Stayed in November 2024

Room is a little small and we struggled to adjust the AirCon setting. Old plugs so regular Europe 2 pin doesn’t fit. No hotel amenities

Location was nice with MTR close by. Friendly staff and clean room. Lots of places to eat around but in Hong Kong I think that’s the case anywhere. Great view. Good breakfast with many options

Stayed in November 2024

Room lights a bit too dim

Easy check in/out

Stayed in November 2024

Pool was weird, no chairs of lounge place. Shower curtains in the gym were mouldy. Actually disgusting. Pool life guard took a literal nap on his shift. Hairs in the room when we arrived. Carpet outside room disgusting with dust, not been hoovered in months. Got an electric shock off the heated mirror in the room. Room service kept ringing us when we had do not disturb on to ask when they could clean our rooms, despite us having given them a time already. What’s the point of do not disturb then?! Couldn’t even unplug the phones. Really awkward way to leave the hotel on foot, only grand entrance for cars.

Beautiful lobby

Stayed in September 2024

All good. if there was any gripe, it would be the small'ish pool and a lack of seating in that area. No biggy

Great location with plenty of small CCT's and restaurants nearby. well serviced by the MTR (Fortress Hill) and other options. our interconnecting room was well serviced. A bit tight, but as expected.

Stayed in September 2024

Very fancy looking hotel with absolutely well-maintained details decor at the hotel. The staff was nice and friendly, helpful and professional with etiquettes whenever nearby. The room is spacious, clean and bright. The cleaning staff is also contingent with daily clean routine with daily services conducted. Great location where it is very close to MTR/tram and bus by crossing the bridge, and living neighborhood with supermarkets, restaurants and public areas to visit.

Stayed in September 2024

They don't provide bottled water, toothbrush, cotton buds, etc in the room. I believe these are included in the price of the room.

Location & cleanliness

Stayed in August 2024

Room and bathroom are abit too small

Good location, beautiful exterior, friendly staff, and clean

Stayed in July 2024

No muesli and limited range of fruit at brekky. Hardly anywhere to sit by the pool.

Hotel is 200 metre undercover walk from Fortress Hill station. It’s easy access to and from airport by train/ subway. There are bars and restaurants very handy. Alexandra was reasonable value. Our room was fine. The pool and gym and breakfast were quite adequate. We also stayed across the road at the Harbour Grand for 3 nights last week. It was superior in most ways, but we paid a fair bit more.

Stayed in June 2024

Room is a bit small but can fit an extra bed if you are traveling with family. As expected, hotels in Asia is generally smaller in size. Elevator is slow, be prepared to wait.

Easy access from MTR (subway), able to stay dry when it suddenly started to rain. The flyover walkway is covered all the way to hotel entrance. Hotel has pre-arrival luggage hold that I can send my luggage ahead of time. Hotel staff is helpful, call taxi for you and help to load taxi for you. Hotel entrance is not on main street, so you cannot flag down a taxi off the street.

Stayed in April 2024

swipe card reader in lifts could be better located and More sensitive

location. covered walkway to mtr

Stayed in April 2024

The price has risen a lot .

The location is convenient for me .

Stayed in April 2024

Nothing

Most employees are much nice and make stay comfortable.

Stayed in March 2024

I should check the room has a bath tub. An air conditioning did not work in my first day, the front person arranged and I could stay comfortable in the second day.

Clean, I could see the sea from my room, it was wonderful! Breakfast was very enjoyable.

Stayed in March 2024

The hotel is decorated nicely. The room facilities were very good and comfortable. The location is superb, closed to subway station and surrounded by local shops and restaurants. The hotel staff were also friendly and helpful.

Stayed in March 2024

Prices in usd which makes every purchase expensive .eat outside

Food overpriced

Stayed in February 2024

No bidets. Breakfast may be adjusted earlier than 7AM to accommodate early tours and early flights.

Very accessible to MTR station, view at 17th floor is fantastic, and the hotel's ambiance is elegant.

Stayed in February 2024

So far nothing

Location was quite good for where I am traveling to work. Walkable to the train station.

Stayed in November 2023