The room was very comfortable, clean and the staff was extremely attentive.

Stayed in July 2024

Location was superb.Very smooth check in and check out.the concierge and the doormen were extremely effecient.good breakfast buffet.

Stayed in June 2024

hotel is old although clean. Gym is like after thought, stuffed away in some side corner below restaurant. Gym hardly has any mirrors and very poor range of exercise equipment. no space allocated for floor exercises like stretching, planking etc. this is not expected of a 5-star hotel. pool ending has curved flooring which is too shallow for laps. again not align for 5-star hotel standards. room has no shaver point point in bathroom and no power point for hair dryer, although they provide a small one attached to the wall. Again not expected for 5-star standard. stayed for 3 nights, and breakfast is same every day.

location is good, conveniently linked to MRT.

Stayed in June 2024

Chinese food at Breakfast was not good. Tired conventional hotel.

Comfortable bed

Stayed in June 2024

TV’s are old, no internet. First room I was in smells of smoke. Couldn’t communicate with my friend after they moved my room, and we’re not very helpful getting us back in contact. Then last 2 days of the stay a convention was being hosted and made it a nightmare for all the other guests of the hotel. It would have been proper to let a potential guest know that portions of the hotel will be out of commission, and the hotel would be mobbed with businessmen before booking a stay. This allows a guest to decide for themselves if they want to be caught in the whirlwind that was this convention. That really took the stay from good to fair, at best.

All the people working there on a personal level are wonderful. The concierge even walked with me to get a new SIM card because it was almost impossible to find, especially if you don’t speak mandarin. The room was old, but definitely comfortable. The breakfast buffet had a wonderful set up. Lastly, being connected to a premium shopping center was great.

Stayed in May 2024

Rooms slightly dated. Breakfast selection limited and garden cafe has relatively small seating capacity. Given the significant increase of Mainland Chinese guests and far fewer Western business travellers, staff seems to have changed accordingly. Service levels have in my view dropped below normal Conrad Hotel standards . Language barriers, friendliness, attention to details…etc

Location is perfect. Attached mall is older but still hosts lots of high end stores and decent restaurants

Stayed in May 2024

This review is hidden because it doesn't meet our guidelines.

Nothing

The location is excellent. Will definitely come back and stay

Stayed in April 2024

N/A

OK

Stayed in March 2024

The location in the center of Hong Kong.

Location is very good but the hotel accommodations and the furnitures are very old (seems like an hotel of last century). I was disapointed compare to other 5 stars hotels I am used to.

Stayed in April 2024

However, thread bare carpet in the room by the door and a shower that didn’t drain left me very disappointed. I had to wait 5-10 minutes for it to drain before I could finish showering whilst standing in murky water.

Stayed in April 2024

Location is joined to the mall, short walk from the mtr station. Nice breakfast. Reception was friendly.

Stayed in March 2024

Nothing.

Conrad has the best location, because it is connected to the Pacific Place mall. We had access to the executive floor which was really helpful since we were traveling with a toddler. My husband and I would work or eat at the lounge while our toddler slept.

Stayed in March 2024

Location was execellent, room was very spacious and comfortable. Staff were courteous and friendly.

Stayed in March 2024

I took the train from the airport and easily found the Conrad Hong Kong after exiting the Admiralty Station. This hotel has such an old world elegance, I immediately sensed it's charm. I was warmly welcomed by the front desk staff and informed that my rate included the buffet breakfast, which was ample, varied and delicious. The hotel is connected and atop a very nice mall, all you have to do is ride the elevator down to enjoy window shopping, ice cream and various restaurants. The harbor view from my room was spectacular and lulled me into simply resting, feet up, with a beer and nuts in my room. Carol Young

Stayed in March 2024

Wonderful location. Stunning lobby and very helpful and customers service oriented staff. Nothing was too much trouble. Daily housekeeping and turn down service was awesome

Stayed in February 2024

Swimming pool, Garden Cafe, Brasserie all closed. Lifts always crowded. Are all 6 in operation? Nicholinis food below par and resulted in stomach problems for 2 out of three guests. check out extremely slow and tedious Room not made up until after midday

Stayed in February 2024

Some of the staff had a very pronounced accent and it was hard to communicate some times.

Everything was perfect.

Stayed in January 2024

The rooms are old. Need renovations for sure.

It is great location. The hotel is old and needs renovation but its great value. I will revisit soon.

Stayed in January 2024

The location and size of the room which is exceptional for HK.

Location, room, service snd staff! Superb! Could.not fault. Concierge Jacky was outstanding!

Stayed in January 2024

Breakfast place was uncomfortable - tables were too close to one another there was difficulty to move around and get food from the buffet. Needed to wait for other guests to get food before you could go and get your food due to the space constraints Staff might need some training e.g. I see people having to hold the elevator for the bell boy, and not a word of thanks to guests who did this

Adjacent to Pacific Place and Central Hotel placed 2 bears and some rose petals on the bed since we were celebrating our anniversary

Stayed in December 2023

No toiletries in the bath area shower head ia too small and toilet is the size for a child . Also no power point in bathroom for a shaver or tooth brush

Fabulous location . Lovely staff . Beautiful Christmas decorations great food just wonderful

Stayed in December 2023

Perhaps you should diversify your breakfast.

Overall everything is great!

Stayed in December 2023

Old rooms with mothball smell. Hot tub and pool dirty. Hottub the size and depth of a sandbox... I don't understand. Smallest gym facility I've ever encoutered in that level of hotel Room TV 10 to 15 years old... no choice, no smatrt TV no movie selectio

Staff were very nice. Housecoats were great

Stayed in October 2023

Breakfast poor. Tables too close together. Feels like a canteen not a restaurant.

Good value.

Stayed in October 2023