Coming to a hotel in summer, we expected a pool and part of the reason we booked but the pool was under renovations which was disappointing. I booked through booking.com which gave me the option to choose two twin beds or a double. I chose double for me and my partner. Upon arrival when given our rooms is was two twin beds, we went down to ask for a change but they said choosing double beds was upon availability which was not informed of when booking. Staff were not very nice at all telling us to just “push the beds together” not even offering assistance with this. Without even trying to check, the man said there are no double beds available. Now we were stuck with a hotel with no pool, two twin beds and to make it worse our room reeked of cigarettes, we had to spray perfume around to make it even a little better. We had to reorganise our whole room to get the beds together since there was a nightstand between the two beds. In the morning, we went to a just as disappointing breakfast buffet. This breakfast fit into a small corner only having a few options which were not even appealing. Chicken nuggets, warm watermelon, I went to get some juice and found lipstick on my cup, extremely disgusting and really ended our experience bad knowing I’ll never come back to or recommend this hotel. We were just trying to have a nice staycation and were left extremely disappointed.

It is only around a 5 min bus from the centre of tsuen wan, gave many options for dinner and shopping around.

Stayed in June 2023

They didn't clean the room (e.g. remove rubbish, supply tea and coffee, and replace used towels) for long stay (over 7 days) unless requested. I had to call reception every time I wanted the room done.

Stayed in June 2023

Room smells like there’s something rotten.

Stayed in June 2023

The staff at the front office especially Eric Wong, is rude,impolite and unhelpful. The corridor and the room are full of smoke odour.

Nothing ! I will give 0 if I can.

Stayed in May 2023

It a bit far if you travel by the train so if you have a big luggage, it might not be that convenient.

The room is spacious. The facilities are perfect. The staffs are friendly and helpful.

Stayed in May 2023

Not a double bed room. Only made the room on Mondays and Thursdays. The road walking to the MTR is a bit dangerous because have to pass two busy petrol stations with lots of vehicles going in and out.

Room size is alright. It's easy to find a table in the Chinese restaurant. The location is convenient for MTR. The staff members are polite.

Stayed in April 2023

The room is not so well cleaned. The corners of the bathroom are not cleaned as well. Besides, the room sound proofing is not well enough, so at night there would be hearing noise from next door or outside the door.

Good location. The size of the room is ok.

Stayed in May 2023

the nearest bus stop or underground railway is almost 1km of walking with no house in between only 3 petrol stations

located in an industrial area with factory buildings around and next to a very busy highway

Stayed in April 2023

One male front desk staff doesn't seem to show interest when checking in. I didn't feel welcome.

Shuttle driver is very friendly and helpful

Stayed in April 2023

very cold

perfect breakfast

Stayed in April 2023

Kwai Fong has few buses that could reach the hotel but the concierge staff doesn't really know about it when I asked for help. Download KMB apps will be helpful. During my 10 nights stay, there were only 2 times house-keeping. According to the hotel rules, only Tuesday and Friday will provide house keeping service. We supposed to have 2 bottles of distilled water provided daily but we only got it when we asked few times and tipped the house keeping lady. The air purifier was in red light to request filter changed, however, after 3 days request, house keeping said technician will in charge changing filter, front desk said it's house keeping's responsible about it. Nobody bother, end of story, during my 10 night stay, the air purifier still has a red light on. Maybe the customer, myself shall pay and buy a filter online to change it?!

My booking was without breakfast so no comment about the F&B in the hotel. The cafe looks nice from outside. The room was big compared to other hotel rooms in HK. My room is facing the main road without blockage. 6-10 mins walk from Ta Wo Hau MTR station Exit B. Take the life from Exit B and walk over the overhead bridge. Then walk straight will reach the hotel. No raining is fine, but I experienced heavy rain without shelter. It was not very convenient for people with wheel chair too because the hotel is located at a slope. 7-11 convenient store is next to the hotel, however, it's not 24/7 so have to be quick if you want to buy anything at night. Free shuttle bus to Kwai Fong Metropolis Plaza is a bonus. However, taking the shuttle bus back to hotel from Kwai Fong will waste about an hour on the shuttle bus because it will go to 2 more pick up/drop off point at Tsuen Wan. And you have to book the shuttle bus with the concierge for peak hours. Check-in counter staff at night was great and friendly.

Stayed in April 2023

Transportation was no good

Stayed in April 2023

the staff could have been a bit more helpful. I extended my stay while there thinking I’m getting the same package I was currently on. they did not inform me my new extension did not include breakfast even though I paid the same price

the room was much bigger than expected and great simple gym facilities

Stayed in April 2023

1. The drainage in the shower box is poor. There is accumulation of water after bathing. 2. No clock in the room. 3. the hotel is far away from MTR station.

the room facilities are good.

Stayed in April 2023

The shower drain very slow so the water and bubbles cover the feet, doesn't feel so good

Playhouse is big and tidy, kids love it

Stayed in April 2023

the hotel have very best reception, Mr.Kin. I always asked him to assist with my plan for the day and his advice is very helpful and helps me enjoy my trip a lot. Also, Mr.Edwin assist me in finding the lost card at the hotel, his service mind is the best.

Stayed in April 2023

no stores/ restaurants near the property. just a small 7 11 beside the hotel. you also have to bring your own adaptor. you cannot borrow from the hotel. but they are selling one for hkd120. had to buy one at tsuen wan station for this. ☹️ they also dont change sheets and towels everyday. they just fold and put it back. does not vacuum the carpet also

free shuttle near mtr

Stayed in April 2023

Terrible

Stayed in February 2023

I didn't have much about this common.

It's very quiet and relaxing for me. I like that shuttle bus to the MTR area, it helps a lot to the Customer's need.

Stayed in March 2023

Some staff were really nice, housekeeping team was friendly. However, miscommunication and certain member of staff attitude was not good at all. Asked for water and towels, didn't get it until I asked a few times. The male member of staff who works night time was out right rude, I work in hospitality as well, I know how it works, that was not on. Checking out was done by him too, I was checking out my room with my brother's room respectively, he didn't greet us and assumed we were in the same room, no goodbyes either.

Room was nice, easy access and facilities were pretty good

Stayed in March 2023

There was nothing I didn't like. It ticked all the boxes for me as a single occupant of the room it was fine however if there was 2 people it might seem a bit crowded however were two people for a short stay I think it's ideal

Location location and a 7/11 store just outside the front door...Riding a A32 bus from airport tgat stopped outside hotel was a big Plus I highly recommend this hotel to anyone

Stayed in February 2023

Cleanliness

Price

Stayed in February 2023

1) Pillow too soft. 2) Large bed, middle is collapsed. 3) Male staff at front desk speak too soft, cannot hear him through the mask and barrier clearly. Check in procedure was slightly confusing.

Cost is cheap.

Stayed in January 2023

nice and polite front office

Stayed in December 2022

All the facilities are closed and even for the cafe serving breakfast is closed too! You can only order food by room service. Besides, there is no restaurant nearby, the 7-11 next to the hotel was also closed before 9pm. So, except staying in your room, there is nothing you can do within the hotel.

The price is affordable and the room size is reasonable too.

Stayed in November 2022