Why hotel need to keep deposit ? If you keep deposit you need to manage with the bank just only 2 weeks money will back to customer account. I think that long enough. It not fair you charged my deposit $6,000 HongKong. Nearly a month not come bank yet. I asked staff no one check for me. I sent messages via booking no one read or reply back. Hopefully I will get my money back soon. Not gone with the wind. Thanks

Location near shopping centre

Stayed in July 2023

Limited selection in room fridge.

Manager and staff. Location. Cleanliness.

Stayed in August 2023

I wish there was early check-in.

The location of the hotel is great, which is why we always stay at the gateway marco polo. Rooms are quite big and beds are comfortable, and the room is always cleaned well.

Stayed in August 2023

No check in before 3pm far to busy, value for money quite bad

Location

Stayed in July 2023

everything! 😊

Stayed in July 2023

Service of staff and room wasn’t clean

Location

Stayed in June 2023

We couldnt get the room that we ordered from Booking.com.

Good location.

Stayed in July 2023

Long wait for room request

Location and comfort, room space

Stayed in April 2023

I just hoped we got a better view of the harbour, but still it was good!

We never stay anywhere else but here in MP Gateway because we are very happy customers all the time. Location is just perfect, clean, internet was fast, bfast was good, plus we had so much extras since we stayed in the Continental room.

Stayed in May 2023

Nothing to dislike about this hotel. Everything was up to standard.

The location was great as it was beside the mall and had a fair distance to the MTR station. The room was clean and comfortable as usual. Will definitely stay here again.

Stayed in May 2023

The location was nice and my friends and I had a great stay there

Stayed in May 2023

too old. and carpet is too dusty.

location

Stayed in May 2023

room amenities : tower. tea bag

Stayed in April 2023

The complimentary mini bar contained two children's drinks, a coke, and a black beer stout. I guess you should always ask about these things prior to arriving so live and learn on our part. However, as a well-rated hotel we definitely expected more. Additionally, we did have a very large room but it was musty with stains on the carpet and furniture. There was very little natural light, outdated and didn't really feel like a space we wanted to spend much time in. Considering the amount of money spent, this stay was not worth it.

The hotel is in a great area of TST. This was perfect for us to get to the Cultural Center quickly for a show, but also near lots of shopping in TST. The beds were extremely comfortable and a bathtub is always nice to have. The breakfast was the same throughout our stay, but there were a lot of options. We really enjoyed the complimentary hor d'oeuvres and wine in the evening.

Stayed in February 2023

the staff not friendly

clean and good location

Stayed in April 2023

The hotel situates in the heart of the shopping district making it very convenient to walk around, shop and eat great food. The room is spacious (we stayed in the junior suite) comparing to Hong Kong standard and is clean. There’s nothing to complain and we definitely will come back again.

Stayed in April 2023

everything

nothing I like about the hotel. really old and wore out.

Stayed in March 2023

difficult to access the hotel from the street, there is no ramp for the luggage, you have to carry over several steps (although there is an elevator for the handicap); the free mini bar was a big let down, aside from the customary coffee and tea, plus 2 small milk, 1 coke, 1 beer, there was nothing more, they won’t even replenish if you don’t ask for it; they only provide 2 small water everyday; the breakfast was also a let down, very obvious that some of the food have been reheated/served several times, and they very slow in replenishing; upon check-in we were told they won’t change the sheets, they forgot to mention that they won’t even touch or make your bed at all

location

Stayed in March 2023

Place to take a taxi

Varieties of food bars

Stayed in March 2023

staff and service and breakfast taste was terrible. Also there was no bed makeup for first 2 nights then we had to request. The room cleanliness is also very disappointing. honestly this hotel used to have far better standard.

location

Stayed in March 2023

I liked the breakfast buffet and the credit plus the complimentary mini bar

Stayed in February 2023

None

very helpful staff.

Stayed in February 2023

food is pricey.

location , spacious room, friendly staff

Stayed in February 2023

The breakfast spread was alright but the service was poor. The service staff was not attentive to guests when it was not even crowded. The coffee and tea station was also not ready when they started breakfast. As for the hotel room, We booked a few rooms but the room facilities and room sizes were all different although all are at the same price. One room was much bigger, while some rooms had bathtub and others had only a standing shower and they don't even provide a water kettle in the room. Also, the housekeeper did not make the bed every day. Rooms had thin walls and we could hear slamming door sounds, TV sounds can also be heard from the neighboring room and stomping sounds could be heard from the upstairs room. Not suitable if you are a light sleeper. Their hotel fitness center is not within the hotel itself and is about 8 mins walk away, in another hotel.

Stayed in February 2023

the room facility is a bit old

location is very convenient

Stayed in February 2023