The carpet is too old style

The grand reception

Stayed in November 2023

The "ocean view" actually is a very narrow view, You can basically only get a view between two buildings.

swimming pool is very nice.

Stayed in November 2023

Nothing

As always, great staff, clean, comfortable and in my opinion good value for money

Stayed in November 2023

This particular time I was assigned to a not so nice room (no harbour view and not clean) but staff was really quick on changing me to another room.

I have been staying in this hotel for quite a few years, I love the location and the facilities. The view from rooftop is a gem!

Stayed in October 2023

Rooms a bit „old style“ furnished, but pleasant. Pity the pool gets hardly sunshine due to a new building next to the hotel. No jacuzzi.

Location is good as it is not in the busy tourist area. Traffic connection MTR and taxi very good. Rooftop bar / resto with amazing view.

Stayed in November 2023

Check in took over 2 hours

Great location with a fantastic view, friendly staff, nice gym

Stayed in October 2023

Everything was good.

Introduction from previous tenants

Stayed in October 2023

Need more clean

Stayed in October 2023

The staff could of been more smiley and friendly especially some of the Indians on the front door. But big thank you to Ariel on the front desk who upgraded our room & gave us a complementary bottle of wine as was our honeymoon and Johnathan at the lobby was always smiling and friendly…….made us feel so welcome. 🤗

The room was large and very comfortable, view from our room was superb. Breakfast selection was fantastic first time ever had smoked salmon as a selection.

Stayed in November 2023

The old furniture and bathroom as well

View, location, lounge

Stayed in October 2023

The premium club room advertised a harbour view and was more expensive only to find a big crane blocking the view as we were not high enough. The room was dirty and dusty.. but they moved me up floors which was good.

Stayed in October 2023

It’s a bit old and run down and the property is not exactly how it seems in the pictures. Few of the staff were also not very efficient given the standard of the hotel, although they were generally helpful.

View is great, the restaurant on top is amazing, they also gave us an upgrade and a complimentary bottle of wine since it was our anniversary.

Stayed in October 2023

Cleanliness. The cleaners are using the same gloves they were wearing for cleaning the toilet, as they make the bed. They don’t take off the gloves at all. So for the rest of the stay, we just asked them NOT to make the bed at all. The mattresses and pillows aren’t comfortable at all.

Accessibility

Stayed in October 2023

Breakfast menu was not that great

Location and accessibility to public transport (subway, bus, tram, taxi)

Stayed in October 2023

Need some rooms renovation.

Nice hotel & very professional staff.

Stayed in October 2023

The check-in process was quite inconvenient. There was only one staff member available for check-ins and check-outs at 1:00 pm, which happened to be the time when most guests were arriving. This led to a growing line, as the registering process was taking over fifteen or more minutes per guest. I expressed my frustration audibly, and that's when Maverick from Guest Relations stepped in to save the day. He provided exceptional customer service, swiftly checking me in on the 41st floor since I had an appointment and was running late. When I checked out, he also assisted me in getting a taxi. However, it's worth noting that for a five-star hotel, their taxi service left much to be desired, 8 out of 10 drivers refused to cross the harbor. The difficulty in finding a taxi willing to cross the harbor added unnecessary stress, especially when you're trying to catch a flight or train. Despite this, the overall stay was pleasant, but the initial check-in experience and the transportation issues detracted from the hotel's otherwise positive attributes.

The room was spacious, and clean, and had a good view of the harbor. At night, the view from the 41st lounge was impressive. The Metro station is nearby. The breakfast has options, but don't get your hopes too high.

Stayed in October 2023

Old furniture, no bidet, no toilet brush, nothing in the minibar

The hotel was nice. It has a little big old vibe, but in general, everything is ok. The staff was nice, I didn't hear any noise, and the location was nice too.

Stayed in October 2023

In room, could have a coffee/tea.

Easily accessible, great amenities.

Stayed in October 2023

a little further out than preferred

rooms were large and comfortable

Stayed in October 2023

-the interior of my room was outdated and with some cracks here and there. With a newer interior this hotel would been 9+ -checkin and checkout times

+Very beautiful entrance and service! +Location is superb! Really quiet and upscale area. Restaurants and convenient stores were around the corner. +big super market and metro MRT station just 4 min walk +very nice and spacious bathroom

Stayed in October 2023

Quite old fashioned and aged rooms. In this price range there are better accommodations in HK

Good location and fantastic panorama view at the executive floor

Stayed in October 2023

Nice staff and Nice Views

Stayed in October 2023

Check-out experience was frustrating. There was no quick check-out box to deposit your key in, and a long queue of people trying to check out with only one grumpy staff member on duty. I had a meeting to get to and found check-out very frustrating.

Nice long room with angled harbour view and comfy bed. Amazing bath tub design, it used up very little water but roomy to relax and soak in after a long flight. Big hotel with lobby staff on duty 24 hours. Check-in experience was quick and efficient.

Stayed in October 2023

There should be more Halal Options in such a big luxury hotel in a cosmopolite place like Hong Kong

Stayed in October 2023

Not perfectly clean and had a late check for 14h only. Whereas we check in at 20h. Hotels in general must review their check in and out policy. Specially when guess check in late.

The service of Jonathan the bagagiste was great and the complimentary gift

Stayed in October 2023