Very few sitting chairs in the lobby.

Rooms, location, professional and service oriented staff, good breakfast

Stayed in November 2024

Waited for 45 minutes just to check in the hotel. The service was slow. There was no bottled water provided in the room, not even toothbrush and shower cap.

Location is strategic with many good restaurants nearby. View from the room is excellent

Stayed in November 2024

Nothing from our experience!

We ate breakfast at the restaurant on the 41st floor which overlooks Victoria Harbour and the views are outstanding. We had the omelettes which were so fresh they were beautiful. Staff very helpful and attentive…..great experience 😜❤️

Stayed in November 2024

Great location. Close to MTR. Great facilities. Very friendly and helpful staff.

Stayed in November 2024

This is such a great place. Comfortable. Efficient. Lovely staff. Wonderful pool. Sublime views over the harbour. I have stayed in perhaps half of all the five star hotels on Hong Kong Island and this is my favourite. A quality place at a price that will not break the bank.

Stayed in November 2024

The view looking out and location of room

They provide a terrible room with windows looking 90% into another building right in front with a very small glimpse of the Harbour - if they describe this as Harbour view I must say, it’s like looking for a needle in a haystack

Stayed in November 2024

Really can't think of anything to not like.

Very clean, comfortable bed, amazing views. staff were lovely and very hospitable. Will definitely return.

Stayed in November 2024

Breakfast served cold

Breakfast was okay. The hot items was delivered cold.

Stayed in November 2024

The check in took more than 30 min. There was only one guy checking in. Our bags were taken to be dropped off to room but never came. I called from room phone to recieption and room service multiple times but no one answered the phone. I went to the recieption after 1 hr and asked for the bags as we wanted to change and go outside. Finally, luggage arrived. Waste of 1.5 hrs just waiting for the bags. Rooms are very old and need an upgrade. The ballroom was nice but not other areas. Good breakfast. The room we stayed in was very small and expensive. Good location. Overall not recommended at this price.

The Sauna and Spa were good and the swimming pool. I guess that's the only good thing about this hotel.

Stayed in November 2024

No drinkingwater in the room, no toothbrush, no shaver, no filled up minibar. This is no 5* standard. They told me because of the plastic rules. I really respect this rules, but for 5* they should solve this problem. It is very easy: Put glass waterbottles in the room, put wooden bath tools, fill up minibar.

Stayed in October 2024

Be patient with the lifts, they take some time to arrive.

Great location, wonderful facilities and exceptional staff. Upgrade to the Harbour Club if you can, it is worth it, not least for the spectacular view that you enjoy every day at breakfast. A special mention to Maria at the Front Desk for her invaluable advice on what to see in Hong Kong. We went through our plans with her and she helped us make the most of them, making our trip really special

Stayed in November 2024

The hotel does look a little tired, but thats it.

Our first trip back to Hong Kong since youknowwhat, and we chose to stay in the Harbour Grand in North Point again; we have stayed there before and we keep returning for many reasons. The hotel itself is a little tired compared to some newer hotels, but the quality of the staff especially, as well as the rooms, the location, the food and the views massively overcomes this. We stayed in Club rooms, and the staff could not have done more for us - especially Carman and Elna. The location of the hotel means that, walk outside and you are immediately into "real" Hong Kong - with al the assaults on the senses that implies. Great local bars, shops, restaurants and atmosphere. We will definitely be returning.

Stayed in October 2024

Dim Sum restaurant. Not great for me.

Candy in the club lounge. The ladies in the breakfast service and Maria on reception and in the lobby. Brilliant staff. Credit to the hotel

Stayed in November 2024

The service is a mess and the staff makes mistakes on a daily basis that ruin your experience: - booked 2 deluxe rooms with harbour view but only 1 was available at checkin. - booked top lounge restaurant months in advance and they cancelled few days before then they rebooked us on the wrong day. - every day we had to be told how our rooms didn’t include breakfast when actually they did but their system wasn’t updated for few days. - we got a late check out till 3 PM but our cards stopped working at 12… I can go on with these issues. They just can’t get their act together.

Great hotel with comfortable rooms and amazing view of the Harbour. The restaurant at the top offers breathtaking views

Stayed in November 2024

Worst service ever, especially the recipient guy I think he name was Raymend or something around that, he is rude like no one can be.

Worst service ever, especially the recipient guy I think he name was Raymend or something around that, he is rude like no one can be.

Stayed in October 2024

Nothing

From the moment we met Isaac it was perfect. His welcome was one of the very best welcomes we have ever had and he is so professional in his approach to guests. The Club room was spacious and exceptionally well furnished and all the staff were so courteous. Cleanliness was perfect. Cannot fault anything about our stay!

Stayed in October 2024

- When I entered the hotel, Concierge guided me towards reception and I went to the only receptionist that was not dealing with anyone at the time. It took him around 30 seconds to raise his head and look at me. Then he said “go back, I am waiting for a group!”. I was shocked, I tried to clarify that I was there for check in and he repeated “go back” and went back to what he was doing before I disturbed him with my presence. I was baffled, shocked and went back to the Concierge who had guided me towards the reception. I told them what their colleague said and thankfully, they were nice and told me to wait for the next receptionist who luckily did not hate the guest for trying to check in and was very kind and helpful. - The room was not ready at 3pm which is unacceptable, especially for guests coming from overseas and had very long flights. They said it was due to high number of late check outs but they should not have let that happen unless they could manage it in time. We should not pay for the price of the previous guest checking out late especially after a 14 hour flight! - They told me to wait until my room was ready. This was the check in time, at 3pm! I needed internet to respond to few mails and work. I asked the staff the wifi password and they went to reception to check it. It was again the receptionist who seemed to be annoyed with everything. He looked at me, the laptop in my hand, said sth in his language and handed a piece of paper with the passcode on it to the staff. As someone living in Asia and traveling quite often, this did not look like cultural difference, it was rude! I worked for about half an hour until my room was ready and then the kind receptionist came to inform me that he has sent my luggage upstairs and I could go to my room. - During check in, they said they have upgraded my room but that also changed since that room was still not ready at 3:30pm.

- very nice staff including the staff doing the cleaning, those in the restaurant and the reception except “one” in the reception the first day. The receptionist who helped me with check in was very helpful and kind despite the previous encounter with his colleague right beside him. - super clean hotel! - breakfast was excellent! - very close to Fortress Hill station. - you can get electric plug adapter from the Concierge but they are a bit confused. One asked for deposit and did not give me the adapter since I have just arrived the hotel and did not have HKD on me yet. I asked him to charge the deposit to my room or accept payment by card but nope, he was very strict and suggested to charge my phone for me until I bring back cash. I understand some guests might have taken them but they should charge it to the room or by card for those who has arrived HK just get! I had to give my phone to charge until I headed out to exchange money in a rush.🙂‍↕️Then I came back, there was someone else and voila, they handed over one without any deposit.

Stayed in October 2024

Let me start by saying that there was nothing GRAND about The Harbour Grand. I have stayed in the property before in 2017 and it was amazing, but this time it was beyond disappointing.

Except that it is pretty close to the Fortress Hill Station, nothing.

Stayed in October 2024

Needs a bar on level 41 for guests

Great views, great location, close to Metro, Restuarants

Stayed in October 2024

Staff were superb. Club lounge had great views and service was second to none.

Stayed in October 2024

nothing

Club Rooms - excellent breakfast, great location with unique view over the bay

Stayed in October 2024

It is very unpleasant when after a 25 hour trip you discover that there is no drinking water in the rooms and you have to go to the reception to buy it with local money, which you do not have yet.

Stayed in September 2024

When I arrived they said I didn’t pay. But i paid before i go there. So at the end i paid twice !. The second thing it is a 5 star hotel but they don’t give you anything for free like tooth brushes or water or ear cotton, you have to pay for it. usually all these stuff come for free since it is 5 star hotel

The location was good and it has a nice view.

Stayed in October 2024

Loved this hotel.

Great hotel and amazing breakfast. Friendly and helpful staff. Great location right near the harbour.

Stayed in October 2024

There are a few things to consider as Hong Kong is an expensive place, so if like me you want to enjoy a well-deserved holiday and you think by putting all your money into a harbour view room is worthy, you'll be highly disappointed. Not only the name of the room but all the pictures are MISLEADING. Most rooms offer OFFICE view OR (at the best) very OBSTRUCTED "harbour view." To see some part of the harbour, you must stand behind the desk and still, you get the view on the road, the parking... So you pay for a harbour view that you don't get. Another thing to consider is that there are two breakfast areas based on the type of room you select, and unlike in all the pictures available here, you do NOT get a harbour view from the third floor, but you get an office/pool/ traffic view at best. Another lie. So, unless you're weatlhy, forget about the harbour view. Lastly, you can also forget about having your peace and quiet because every day, you'll have people knocking on your room in the afternoon from 2pm to 6 or 7pm. Sometimes, several people in a day! It's either the pest control, or a woman coming to check if the housekeeper has done the job well (why don't you inspect the room straight after the housekeeper has come?) and other time, I had plain 'Inspection'. So I asked "What type of inspection are you doing?" "For your safety." they replied... My safety? Never have I been in a five stars hotel that was harrassing/observing their guests so much! I was highly uncomfortable and very annoyed not to be able to relax, to constantly have to open the door for someone to come in or check my room for a reason that didn't seem legit. I felt like they were looking for reasons to come and check on me (solo traveler here). Either way, it was hard to enjoy my holiday and to relax. Forget about your afternoon nap, meditating... The worst is that they insist.

First of all, I'd like to say my stay was pleasant, but I would not go again as I felt mislead by the pictures and the advertising which only show a part of the property that you do not have access to based on what you pay (Club premium and others have access to these places...). Besides that, my room was spacious enough, the bathroom, bedroom very comfy, I've really appreciated the help from Maria (upon my arrival) as I felt she went the extra mile to help me out in planning my visits of Hong Kong. Second of all, the breakfast on the third floor was fantastic, there were vegetarian options, meat, fish, fresh and canned veggies, delicious bread and pastries. I've had the freshly made soup several times and it was really good. Lastly, the location is very convenient, you are 4 minutes away to the Metro station and main bus stop which make it very easy to visit HKG island and others. Overall, I've enjoyed my stay, but I would not recommend due to the misleading pictures on the wesbite, price, and the constant knocking on my door every single afternoon...

Stayed in October 2024