1. Check in - I waited almost 40mins for check in, only 3 guests in front of me. It seems every single booking needs 2 staffs to complete. 2. Check in staff service - there was no greetings, smile, apologise for long waiting with children, and eye contacts, nothing at all. 3. Room facilities were old, room was not clean.

Only location is convenience.

Stayed in February 2024

Restaurant prices on the high side, although the food was good.

Excellent hotel with beautiful views from the restaurant and roof deck. The staff are world class. I enjoyed every minute of my 3 night stay.

Stayed in February 2024

The hotel is old and the rooms are old - Old furniture and fittings.

The hotel location is very convenient. This is the best thing about the hotel.

Stayed in February 2024

My schedule was to short to stay longer

Staff, Service, location and accomodation

Stayed in February 2024

I only wish we’d stayed longer

The hotel was exquisitely decorated for CNY - the most opulent and beautiful displays of cherry blossom and lanterns imaginable. But it was the staff that really made our stay so special. My parents are in their late 70s and had been visiting me in China for six weeks. I booked The Harbour Grand for their last night prior to flying home. As they aren’t as spry as they once were, I booked a Club room so they could enjoy views over the city without having to walk. It was a stroke of genius. We checked in on floor 41 and were warmly greeted by Queenie. The hotel staff are obviously very professional, but such genuine kindness and warm-hearted helpfulness is not something that can be taught. Queenie looked after us all above and beyond our wildest hopes, was great to talk to and seemed to take immense pleasure in seeing us so happy. Although we checked out at 2pm the following day, she invited us to stay and enjoy the Club lounge and snacks until the airport taxi came at 8pm. Incredible generosity and hospitality. Thank you also to Mr Ken, Katie and Elma. I will definitely be staying here again. It must surely be the best hotel in HK with views over the entire city. Breakfast was spectacular and the cocktails in the evening perfectly balanced. I can’t recommend this hotel more highly. Thanks again, especially to Queenie 🐉❤️🐉

Stayed in February 2024

It would be better if the hotel could help the guest arrange a taxi to the airport.

The hotel is conveniently located near the metro station.

Stayed in February 2024

Staff are nice annd helpful , provided timely assistance to our urgent needs.

Stayed in February 2024

N/A

Great value Luxurious lobby and spacious room Great view of Victoria Harbor and Hong Kong skyline

Stayed in February 2024

Perhaps sign post and inform guest about location and surrounding walking things to do and perhaps supply concierge that we can ask for. I did not see one but perhaps it was there and I did not know they existed.

Quiet Oasis in Busy Hong Kong. Staff and hotel was very good to come into a quiet space.

Stayed in February 2024

Se ne držijo dogovorjenega

We didnt get the room we payef

Stayed in February 2024

Pool was closed

Good location near Fortress Hill MTR station

Stayed in January 2024

view was not quite impressing from the room, but from the rooftop, it was wonderful. window area is little cold during winter.

location was exceptional

Stayed in January 2024

Everything was just perfect! Amazing view, excellent breakfast, extremely friendly staff. Thank you so much!

Stayed in January 2024

Only thing I would say is that they'll need to update some appliances and furniture anytime soon. I like the old school setting but some stuff is just too old

Simply amazing. Room is spacious and the bathroom and bed are great. View from the restaurant/bar is one of the best views I've had of Hong Kong.

Stayed in January 2024

When checking in, the service was ok, however the staff member was coming across quite abrupt. The room itself had two twin beds which were to our surprise incredibly close together. The room seemed quite dated from the decor to TV, and this was disappointing given it is a 5 star.

The main entrance hall was fantastic and quite a piece of art. The location was great at Fortress Hill so easy access to the MTR, local transport and plenty of restaurants etc. The room itself had a harbour view which was not underwhelming and quite a view at night with all the lights of the city.

Stayed in January 2024

Good view

Stayed in January 2024

The walk from mtr is quite far

Very nice view

Stayed in January 2024

Booked the day before our stay. Received an email from the hotel saying they could not confirm our room choice so I booked another hotel. Then this hotel refused to refund my money. Atrocious customer service. I spend a lot of time in Hong Kong on business and have never been treated like this before

Stayed in January 2024

The hotel is very glamorous and I would love to stay there again

Stayed in January 2024

Nothing

The room, the staff, the flexibility with organising an event. And the views!

Stayed in January 2024

Nothing

Amazing location, fantastic staff and facilities. Really comfy room and incredible views from the rooftop bar. Great value for money.

Stayed in December 2023

Nothing

We throughly enjoyed our two night stay here! We stayed on the 38th floor and had a fantastic view of the harbour and the city. The night view was my personal favorite, and the views from the bar area are incredible. Staff are friendly and professional and very helpful when needed.

Stayed in January 2024

Location not as central

Excellent value for club rooms with club access

Stayed in January 2024

Pool was closed for maintenance. Rooms and halls look tired and need a refresh.

Spacious rooms, good views. Excellent wellness center and spa.

Stayed in January 2024

All was good

Stayed in December 2023