The AC makes too much noise Shampoo was missing At check in the staff couldn’t understand me properly - communication with check in staff was weak. Also generally overpriced

Location is great, comfortable and clean

Stayed in December 2023

We liked everything, right from the time we were greeted so warmly by the Guard outside till the time we reached our room. The staff is very friendly and helpful. When we entered, we were well greeted at the check-in counter and Wincy, who was confirming us understood our problem and upgraded us to an Executive Room. Special thanks to Tony who made our stay so worthwhile in HK informing us about places to go and how to go. The 41st floor restaurant and its view is breathtaking. The rooms were amazing and the fitness centre with its spa and swimming pool area is out of this world. This is a MUST STAY hotel in Hong Kong. With the metro at walking distance, 7/11 at a stone throw walk, Park & Sons grocery store and some fab restaurants nearby, we did not have to go anywhere looking for a quick snack or knick knacks for the room. The small garden behind the hotel is also beautiful to sit and have a beer. There is no traffic or noise that end.

Stayed in November 2023

This would have been a very grand and fancy hotel when it opened but decades ago. The rooms are old fashioned and a bit run down now.

The location isn’t bad although not in a tourist area there are a few shops and restaurants nearby and transportation to other areas is easy.

Stayed in November 2023

Nothing x

Everything. Staff, location.

Stayed in November 2023

When making my booking I was under the impression I was "selecting" a double room, not a twin. However, when the conformation came through it indicated that this selection was being treated as a "special request". This was at best buried in some small print at the time of making the booking. Having opted for the non-refundable option, I contacted the hotel directly to ask if they could confirm that they could allocate me a room with a double bed. After fobbing me off with a generic "it's subject to availability" several times they eventually agreed to confirm it. However when I arrived in the room what appeared to be a double bed was in fact just two singles pushed together with a double sheet over the top. So basically it was an outright lie - I can only assume they were hoping I would just not notice. Funnily enough, two friends of mine had the opposite scenario where they requested two twins but were given a double. Basically it's impossible to be sure you'll get what you think you are paying for with this hotel. I won't be staying here again.

Nothing

Stayed in November 2023

Old room, smelly corridor, smell of cigarettes in the corridor of the 28th floor

Stayed in November 2023

The check-in/check-out was terrible and very long wait, the food was average, rooms are dated, carpet smell quite old and musty

Not much

Stayed in October 2023

View was nice from my room but you need to pay more.

Breakfast time was a look period of your day queuing to make toust then you get burned operating the toaster 5 or 6 times it had to go through, no courtesy bus from the Airport so add additional money to your budget apatr from ferry terminal all other attractions are located in other areas so not a good location.. Patients is required as your always waiting on the lift to move around long waits.

Stayed in November 2023

Double pay. They charged me twice. The first time they took money from me through the bookin.com service two weeks before my arrival. Second time during the check-in. And a deposit.

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Stayed in November 2023

Bit expensive.

Great terrace. Nice bar. Great views. Really nice bed and room.

Stayed in November 2023

Reception is not very helpful. At check in we were looking an elevator goes to the needed floor. All the time we needed assistance, we had to wait and wait.

Location is really nice.

Stayed in November 2023

Nothing

Facilities were great! And best service. Hotel room was very clean.

Stayed in November 2023

They do not change the sheets everyday even if it had stains.

The view from the room, the staff are friendly and nice. The location is perfect, close to the MTR.

Stayed in November 2023

My original room was average. Generally the rooms are need of a makeover. Poor lighting and cleanliness not up to 5* standard.

Stayed in November 2023

nothing all is good

location is great near to train, bus station and restaurant. staff was great too friendly and accommodating.

Stayed in October 2023

Very clean, fabulous view from the terrace, good swimming pool and high class restaurant with the view on harbour.

Stayed in November 2023

Everything! The location is great, the views are spectacular, and the breakfast was lovely.

Stayed in November 2023

The staff were great we had a pleasant stay close to everything the Hotel was exceptional

Stayed in November 2023

Didn't notice in fact))) Not clean enough somewhere but it didn't matter much in fact

Nice hotel, prefect location....Next time I am in HongKong I will stay there again. Observing restaurant is fabulous )))))

Stayed in October 2023

Value for Money and the staff was so helpful,

Stayed in November 2023

None

The location, hotel (rooftop view of Harbour)and close to MTR.

Stayed in November 2023

Nothing really.

Hands down one of the best hotels in Hong Kong. Friendly staff, great facilities, superb services, and not to mention great location so close to shops and Fortress Hills MTR Station. Highly recommended.

Stayed in November 2023

Staff didn’t allow us to change our dates when our friends with same bookings could. Unfriendly staff. Small rooms and small beds. Not as nice as in pics and everything feels old

The lobby was pretty big. View from room was pretty good.

Stayed in November 2023

Best hotel , service , view my room and perfect experience ! SKYVIEW AMAZING

Best hotel , service , view my room and perfect experience ! SKYVIEW AMAZING

Stayed in November 2023

It is not like a state-of-the-art but elegant and traditionally decorated place . Top floor lunge with breathtaking view!

Stayed in November 2023