Due to the failure of the card update system, we lost more than 500 Usd for nothing. Did not even try to help. Such bad service!!! Very very poor service!!!!

Stayed in August 2023

The overall hotel could do some renovation. The front desk need more personnel as the time to check in was too long.

Room was nice, clean. Good location, near MTR. Breakfast was mediocre, not too attractive.

Stayed in August 2023

Old facilities bss on the price

Great location

Stayed in August 2023

Nothing

I loved every single thing. It was immaculate in every way, we were treated like royalty and the staff were exemplary. Thank you so much to everyone there, you made our fabulous holiday even better. I’ll definitely be booking in again x

Stayed in August 2023

Great location, excellent staff service.

Great location near the North Point of Hong Kong island. The view from the room is really beautiful! We would love to come back to this hotel on our next trip to Hong Kong. The staff was very courteous and helpful.

Stayed in August 2023

the elevator is quite slow

location and harbour view

Stayed in August 2023

Housekeeping services were not done on time.

It had amazing views and it was extremely value for Money.

Stayed in July 2023

too old and service is bad

the reception desk is very slow

Stayed in August 2023

My room got a very bad smell from the toilet. The carpet is so dirty with stains.

The hygiene in the room. The carpet is very dirty with stains.

Stayed in August 2023

Rooms were dirty, old and needed a facelift. Carpets were dirty and room had a bad smell.

Staff were friendly. Lobby was clean

Stayed in August 2023

Waiting time for check in is really long, would be appreciated if seats could be offered T^T

The view! Absolutely amazing. Staff are super helpful, tho they don’t serve any dehumidifiers, which I normally will request up front concerning my skin condition in such humid weather in Hong Kong, some hotels especially the old built one are quite moistened , the couch, curtains, carpet will cause me itchy and rashes skin, but I don’t need one here, the trim is speculative clean, and moist and temperature are just right ( of course it’s adjustable as well). Not to mention, the staff has upgraded my room from regular sea view room to the one with living room, bedroom and kitchen, it was a a amazing stay!! Wish it wasn’t for work and I could stay for a few more nights!!! It is my second time staying at this hotel, but the first time got such upgraded room in my life. This service standard has absolutely led me to check on the monthly staying price on different room immediately, and I am considering it to be honest. It is not an ad guys lol, but just a traveller with high satisfaction. Definitely will recommend.

Stayed in July 2023

Thought the staff where poor in the F&B areas. No one smiles. No checking on guest satisfaction. Not the best 5 star hotel in the world. Rooms are a bit dated. Toilet always blocked up.

Location was good for the metro so could get around quite easy. Great views of the harbour. Nice extras for club room guests.

Stayed in July 2023

The bed is too soft, which is really uncomfortable. The bedsheet, pillowcases, and bath robes had clearly blood stain. We called the front desk about the cleanness issue on the first day, but it still happens in following days. The room are really small.

Location is very convenient. There’s a subway station and a lot of restaurants nearby. The view is good, facing the river. Staffs are nice.

Stayed in July 2023

None

Splendid view, friendly and helpful staff. Beautiful hotel with nice view at the swimming pool. The club lounge is a must for your breath taking view while enjoying drinks and food. MTR is not far from the hotel.

Stayed in July 2023

None

The staff at the hotel are very helpful. The checking process was quick and Ms Kaybe help to give us a room high up on the 40th floor with excellent view. She also gave us a bottle of red wine given our anniversary! She really made in special for us.

Stayed in July 2023

It was a bit difficult to get a taxi

Room was lovely and very large

Stayed in June 2023

The hotel has fantastic views and staff are so friendly

Stayed in July 2023

Nothing

Very friendly staff, great rooms with a fantastic view, decent location with about 15-20 min metro to get to Central. Very good value for money! Good restaurants in the hotel, if a little bit pricey compared to most things around.

Stayed in July 2023

Not very clean

Location

Stayed in June 2023

Toke too long time to check-in

Stayed in July 2023

-Bed bugs (woke up with a few bug bites in the back and leg) - Two of our sleepwear disappeared in the room mysteriously. The night-shift front desk sounded cold and unfriendly when we reported the missing items. - Outdated room

- The pool -The bird eye view restaurant - location

Stayed in June 2023

Stayed at this Hotel many times pre COVID and always really happy. This is my first time back since 2019. I booked a club floor room but really It isn't worth it any more, no club floor express check in so after waiting an age for a lift I then had to wait another age for the lift back down to the lobby to queue and book in!! The club lounge which previously was a buzzing hive of activity is now like a mausoleum, under staffed and boring repetitive snacks. Rooms looking really tired with saggy furniture and beds, unfortunately i booked two stays at once and I'm back here again!!

Breakfast is okay with a great view of Victoria Harbour.

Stayed in July 2023

We arrived at 11pm as well as a day late due to a cancelled flight. We were unable to get any type of refund for the night we missed (which I understand) but there was no bed made up in the room for my son who is 12. Which was very dissapointing. You then couldn't swing a cat due to the room configuration for 3 people. It was very dissapointing.

As you arrive at this hotel the entrance is very grand (sadly that is where it stopped)! The views are amazing from the roof top bar/restuarant. Staff were helpfull and very pleasant.

Stayed in June 2023

can hear the noise from next door.

water view, sunrise view. helpful , professional staff

Stayed in July 2023

The check in was slow with a queue of people waiting, the bedroom always smelled like cigarettes despite it being a non smoking room and neither of us being smokers, I wondered could it have been the air vents or air conditioning system that was bringing in the smell from elsewhere in the hotel? We considered complaining but we were only there for a short trip and didn't want to waste time with the hassle of changing rooms and moving all of our stuff. The room was a little small and we could hear noises from outside like people coughing so the walls must have been thin, and when we went up to see the view from the bar the windows were all covered in condensation and the viewing deck is only open for a few hours a day and closes when it rains, so it just felt like we missed out on the elements of the hotel that were supposed to be the most appealing.

The bed and pillows were really comfortable, with a menu of different pillows to suit your preference. The bathroom was well stocked with items we'd need. The downstairs lobby area is very nice and check out was quick and easy. It's just 5 mins walk from the MTR station and taxis are always available outside so it's easy to get around from there.

Stayed in July 2023