nothing

food, service, view, location etc. everything was excellent

Stayed in March 2023

This is a good hotel, but it is not a real five-star hotel. It is far from the five-star customer service I know. Both the counter staff and the lounge waiters could not accurately response simple requests, such as handing over gift and placing breakfast orders. A bit disappointed…..

Perfect sea view. room service is prompt and housekeeping staff are courteous.

Stayed in March 2023

It’s a great choice. Amazing view, nice neighbourhood and very good breakfast. We also got a free room upgrade!

Stayed in March 2023

None.

Excellent harbor view. Got an upgraded room: the entire apartment including the bathroom was nothing short of fabulous. Impeccable staff attitude. Very close to the MTR station.

Stayed in February 2023

We stayed in a suite, it was absolutely incredible. The views were stunning. Really attentive, kind and friendly staff. The facilities were wonderful, great location close to the MTR.

Stayed in March 2023

amazing view from the restaurant

Stayed in March 2023

everything was great ! would have loved to use the pool .. no time .., hopefully next trip !

the hotel itself is beautiful.. and the view exceptional !

Stayed in March 2023

lift takes too long. wait is also long at the reception desk.

the location and the service of the staff. loved the restaurant and bar on 41st floor

Stayed in February 2023

amazingly clean

fabulous

Stayed in February 2023

I paid by my debit card in Singapore Dollor basis SGD1,006 with that receipt but SGD 1,034 was withdrawn from my bank account eventually and it caused accounting problem in my company to settle it. Please let me know why such amount gap was occurred.

Stayed in February 2023

This review is hidden because it doesn't meet our guidelines.

The housekeeping was a bit tardy on the first day and after I voice my remark it was much better .

The staff in general are helpful and hospitable and when approached to deal with an issue it is resolved quite promptly . I must compliment Ariel for helping me with my check in and immediately solved my other booking for my daughters when the room wasn’t available when I arrived in the afternoon.

Stayed in February 2023

Some guest just put the food residues at the doorway and it is affecting the hygienic standard of the hotel in overall

The location is good and the staff are professional

Stayed in February 2023

To whom it may concern, I would like to make compliments for your valuable staff, Jason from concierge. My girlfriend and I had visited Grand Harbor Hotel yesterday (1-Feb, at around 3pm), for celebration of birthday. It is our first time visiting the hotel. Jason was in duty at concierge at the moment, and was responsible for our check-in. He was so welcoming and friendly to us. He also wish my girlfriend a happy birthday while inputting our information. In addition, he offers to give us a bottle of wine, and was very patiently explaining our options. It is even more surprising that he did an upgrade for us, which really makes our day. We would highly recommend to our friends for visiting Harbor Grand Hotel due to this wonderful experience brought by Jason. He definitely is a valuable and irreplaceable staff as your team. Thank you so much for making us a wonderful stay, and we would definitely come back in the future for celebration and relaxation.

Stayed in February 2023

Really big room for HK, all rooms have front row seaview which is nice, locations not bad, close to causeway bay, great value

Stayed in December 2022

nothing, it was wonderful

great room, great view! lovely bathroom

Stayed in January 2023

Check in could be faster (more staff working would be nice). Quite a few random hairs in the bathtub (also a shower), so I had to do housekeeping’s job. Either they did not vacuum clean the carpet or their vacuum didn’t work. Asked if they could deliver a bottle opener to my room and waited for almost an hour (lack of staff maybe idk). Oh and stains on sofa and towels (wait till you see the cups) hahaha. The room is cleaned in a way that how teenager would when forced by their moms ;)

Location is decent, view as described.

Stayed in January 2023

Bathroom is poorly planned, not comfortable to use. The shower is outside of bathtub, the water flows on the floor when showering, the mirror hangs over the half of sink so you hardly can wash your face without hitting it, the taps are placed on the left which is inconvenient. Room space is wasted by corner window that is blocked by table and large cupboard so the guest cannot get close to window to watch the harbour. Harbour view is seen just a little bit between two walls. Not as shown on advertising photos. The hotel is not planned well and not worth its price.

Location

Stayed in January 2023

A little old TV but still working

Viewing was so pretty with spacious room. And staffs were nice to us. Place is so close to station within 3 min.

Stayed in January 2023

The hotel staff upgraded my room to a big suite!

Stayed in January 2023

the location is awesome. the view from the 188 restaurant is breathtaking

Stayed in January 2023

close swimming pools

lobby

Stayed in January 2023

The fact that i paid extra for a high floor to have a unobstructed view of the victoria harbour just to realise that this was not the case. the harbour view was in one corner of the window

The gesture of providing me a wine since it was my birthday month.

Stayed in December 2022

very good

very good

Stayed in January 2023

Nothing

Extra food in club lounge and breakfast. Service, room and value

Stayed in December 2022