Rooms were small

Location

Stayed in March 2024

Some staff at check in counters. Most of them didn't know much about the hotel amenities, inclusions etc. One person even made up stuff and lied to us with a smile on his face when we asked about the the "welcome amenities" listed on the club room inclusions page. Then when we questioned further he went and spoke to another staff member who knew the details and gave us the correct answer.

Location and the staff

Stayed in April 2024

Breakfast. It is expensive & quality is so so.

The history, bell service & cleanses

Stayed in April 2024

I booked a club deluxe room with a harbor view, but was disappointed that it only had a half harbor view. The breakfast menu on the 41st floor is not diverse.

This is a good value 👍 hotel~^^ This hotel has a rooftop with a great view where you can enjoy the night view of Hong Kong without having to visit Victoria Peak.

Stayed in April 2024

Food was a bit expensive, but that’s Hong Kong I suppose

Breakfast was good, the room facilities were very good. I very much like the walk in shower, perfect for me. Very friendly staff and helpful as well.

Stayed in April 2024

No coffee in room

Bigger that usual HK rooms. Comfortable bed. Awesome view

Stayed in April 2024

I enjoyed staying in this hotel. Friendly staff, clean, good location.

Everything was juyt perfect. No complaints.

Stayed in April 2024

Checking-in was taken time since there are only 3 staffs. Make sure that you tell the exact location of the hotel to the taxi driver since the roads are one way. If you make wrong turn, you will waste time for going around. The sister hotel called Hotel Alexandra is next door. Make sure you have pinned the correct location of these two hotels. They take different street. You can walk but not the taxi.

The room is clean and spacious. Since we put an extra bed, the staff had upgraded our room. Even we got the room facing the lifts but quite silent. No disturb sounds at all. MTR is just opposite side of the road. Many restaurant s and shops around. Wellcome Supermarket is next to MTR where you can do some groceries like HK People - cheaper than 7-11. You can take Tram No. 3 (North Point) back from Wan Chai and Causeway Bay (The Fortress Hill Stop). Bus No. 18 to Central (Statue Square) and about 10 minutes walk to Central Pier. Look for Pier 7 to Star Ferry for Avenue of Star. The other point to see the Night Light, you can take a walk to East Coast Park Precinct. It’s just behind the hotel next to Harbour. Ask the concierge to lead you the way.

Stayed in April 2024

Need some renovations and cleaning.

Good location and decent services.

Stayed in April 2024

Rooms need updating.

Location good.

Stayed in April 2024

The room did not meet expectations compared to description. It was located on one of the lowest floors, seemed quite old-fashioned (not in a good way) in terms of furniture and decor, and wasn't really suited to executive work travel accommodation. The room had basic instant coffee rather than a coffee machine and the corridor smelled badly of smoke. I could not be upgraded as I had booked via Bookings.com - which I won't be doing again!

Great breakfast, good hotel facilities overall, great views across the harbour

Stayed in April 2024

Food during tea time and snack before dinner in the VIP Club lounge could be better. Furniture and bathroom need update as they are getting old and outdated.

Breakfast in general was good but the food for tea time and snack before dinner was only so so, could be better. Location is good as it is very close to MTR station. Furniture and bathroom need update as they are getting old and outdated.

Stayed in April 2024

None. We were happy with the stay.

This is a nice hotel in the Hong Kong island, near to a MTR station and near to many shopping places and places of interest. The room we stayed had a nice view of the harbour. The room is spacious, and has everything that you would typically need, albeit the furnishing feels kind of old, but not to the point that it bothered. Highlight of the stay is the restaurant at the top floor. The view was excellent. The food was pretty good but nothing to write home about, but the view! We didn't know beforehand, but roof top access is open daily between 5(?) to 9pm. This offers even better view than the restaurant does. Day view and night view of the Victoria Harbour are excellent. Loved the stay.

Stayed in April 2024

Nothing really

Excellent buffet both dinner and breakfast

Stayed in March 2024

Small lobby

Good Location and nice staff

Stayed in April 2024

☺️

All good.

Stayed in April 2024

The queue for the check-in was very long, so we waited for some 20mins to check in. We found the room to be really cold and couldn't find an option for warm it up.

Spacious room with a fabulous view. All the staff members were very professional and kind.

Stayed in April 2024

Check in and check out were very slow.

Stayed in April 2024

A very comfortable hotel, near to restaurants and MTR station

Stayed in April 2024

I think the hotel needs a little face lift, looking a little tired in places.

All staff were excellent, polite, professional & helpful , big shout out to Elma

Stayed in April 2024

Nothing we did not like, some aspects of the hotel may be dated, but in our opinion that added to the appeal.

Superb hotel with really excellent staff who went out of their way to make you welcome and to ensure that all your needs were catered for. The staff appeared well trained and positive to their roles which must reflect good management also.

Stayed in April 2024

The charges of laundry was really annoying and unbeleivable! It was 10 times higher than any hotel i’ve been to before in my life! Just to wash 3 shirts i had to pay $50 U.S dollars imagin!!

The staff, hotel, service are exceptional

Stayed in April 2024

For a 5 star I suppose the staff could be a little more welcoming, I’d say this property is more 4 star but it was fine for a few nights stay.

Good room, decent harbour views, was clean and comfortable.

Stayed in April 2024

Cleanliness

Foyer

Stayed in April 2024

Location of the swimming pool in a permenant shadow

The Harbour View was side on and limiting, the range of food at breakfast was good.

Stayed in March 2024