I was extremely surprised that this hotel doesn’t have heating functioned aircon especially during winter. The days when we stayed there were only about 8-9 degree outside and it was so cold during night. In addition to that, the shower water temperature was set to the same temperature for every room and from my point of view, it was just fairly cool water and felt very cold in a room without heating aircon.

The location is good. The staff are nice and friendly. Super helpful.

Stayed in February 2024

Not enough time there. Wish we could have spent several more days there.

The breakfast area was beautiful, with an incuded outside area. Food was good too. The location was close to many sites & if needed, taxis were there within 5 minutes. The roof pool area was very unique for pictures at night. Due to limited time, did not get to swim, but wanted too.

Stayed in January 2024

Wait long time for public taxi. Too far from MTR station. Feel unsafe when walk to hotel.

Stayed in December 2023

Nil

Very good

Stayed in January 2024

No room service

Location

Stayed in September 2023

No view, breakfast has less options

The bed was nice

Stayed in September 2023

The room was filthy ... bedding had not been changed .. previous person must have been on their period .. complained to hotel and they said tough ! ... food was shocking and now have food poisoning

Absolutely nothing

Stayed in September 2023

1. Some Construction work going on - too much noise 2. No breakfast room - a banquet hall converted to Breakfast room with chairs covered with cloth - very tacky 3 Hopeless breakfast with limited menu - not a single live counter , food was dead cold, Fries, Wedges would have been made an hour earlier 4. No good restaurants, i had to go to Shangri La for a good meal 5. Inconveniently located - the only thing closeby is Sneaker street 6. Value for money = Zero ( wondered if booking.com was getting a higher commission or else why else would this be given such a rating)

Its like a business hotel located enroute to airport. Staff are sweet.

Stayed in August 2023

Very very small rooms and small bathroom. Old pool - not nice at all

Not too much

Stayed in August 2023

Everything was great. Staff could be a little more helpful and knowledgeable.

Great location.

Stayed in July 2023

Convenient location

Stayed in June 2023

Front desk staff told me both rooms could be on same level but when my husband joined us the next day, another front desk staff said there were no available rooms on the same floor. My mother's room had a musky smell. My room had a slight cigarette smell even though it was meant to be a non smoking room.

Front desk staff were pleasant, eateries and convenience stores are nearby

Stayed in June 2023

We’ve stayed at other hotels in the Hilton chain and this was the worst. The staff were polite but not engaging, the rooms are too small, I understand the space issues in HK, too much noise from the motorway you need to check your double glazing, too much noise and cigarette smoke, which we complained about,from the room next door as the walls are too thin and noise travellers through either the air vent in the bathroom or some other way. Electronic piano in the reception are was annoying, just play some decent music. Our room was described as Deluxe and with a Harbour View, no way is the room Deluxe and you had to strain your beck to see a tiny portion of the Harbour, very disappointing. If we came back to HK we will not stay here or recommend this Hotel to family and friends.

We did not include breakfast when we booked the room, first morning we went to breakfast expecting to pay, after a very mediocre breakfast and having to share a table with a stranger, the bill arrived showing a cost of over HKD430, GBP43.00, as a supplement was added of, I think it was HKD160 each, which we were not told about prior to sitting down. We never went back again.

Stayed in April 2023

not enough space in the room.

location

Stayed in March 2023

Everything is good. For the real naggers and really want something to complain about then it will be, The tv is mounted to low (but hey ur on vacation why would u want to watch tv ?) Or there were some scale/mold IN the mirror (but there are like 5 other ones in the room).

Location of the hotel. And ofcourse the high standards of the Hilton !

Stayed in March 2023

The fire alarm is ringing without any smoke at the mid-night which is completely not acceptable! and also, they demand smoking penalty deposits before you move it! and until now, i didn't see my refund!

- N/A - Maybe location?

Stayed in December 2022

far from tube station

cleanness

Stayed in December 2022

staff are rude during check-in and VERY RUDE during check-out room is small 1500 HKD DEPOSIT , not mentioned anywhere on booking

bathroom amenities comfortable bed

Stayed in January 2023

Every staff was courteous and hospitable. The location is close walking distance to the YMT station and a lot of local restaurants yet away from all the hustle and bustle facing the highway. Housekeeping did excellent job every day. It was always pleasant to come back from long days of walking around the city.

Stayed in December 2022

N/A

The view and the room are perfect

Stayed in December 2022

I booked the room in early September and paid the deposit, but I haven't returned the deposit recently, which has happened for nearly a month. If you could, would someone please tell me what's going on here?

Stayed in September 2022

The hotel cost me more than 200 euro a night. Due to covid I could not enter any of the facilities. This should have been mentioned when I booked. Also, for a Hilton hotel it is unacceptable to serve breakfast in a plastic tray with plastic cutlery. there is nothing in the room to suggest that this is a 4* hotel. bare. no fork/knife/spoon/glass, not even a pen. There is absolutely nothing in the room other than a cup and 2 sachets of coffee. This is definitely not a Hilton-standard hotel. Did not deserve the cost of the room.

The staff members were helpful and polite. Bed is very comfortable.

Stayed in September 2022

It was a little far from the airport.

The staff were very friendly and helpful. They had assisted me with booking a taxi and even helped carry my baggage into the car. They were also very accommodating and available 24/7.

Stayed in June 2022

nothing

everything was super good

Stayed in December 2022

Terrible services, dirty and smelly environment

Okay location

Stayed in December 2023