All the instruments are very unclear. And no water dispenser

The room is clean

Stayed in July 2023

Room not really clean, waiting for long the room ready, staff don’t understand English,

Shuttle bus, wifi

Stayed in July 2023

I was staying in a room on 3/F and maybe the walls were thin so it’s quite noisy if someone walked by or was talking…

Clean but a bit old

Stayed in July 2023

As someone who has stayed at the hotel at Disney California, this hotel in HK was not Disney oriented. You are paying for the Disney experience, but you are not getting it. Also, you are out in the middle of nowhere with only Disney restaurants that are disturbingly overpriced and not Disney-oriented. The nearest 7-11 is a 20 minute drive away. Most of the staff do not speak English. Also, ridiculously expensive.

It was welcoming, and the overall ambience was great. The pool and the waterslide were good.

Stayed in July 2023

Dated. Food is overpriced.

Location.

Stayed in June 2023

there's no activities for kids, food wasn't worthy to the price. pool is small and no other things you can do at the hotel. the hotel needs reno feels old. My son feels the place is boring for him. staff at the restaurant during breakfast wasn't helpful and snobbish.

nice entrance, good for photo taking as some Disney characters comes to the lobby to take photo with the kids.

Stayed in June 2023

THERE ARE MITES ON THE PILLOWS. WE HAVE BITES FROM THE BED. Not from outdoors.

Stayed in June 2023

Poor housekeeping! There were hair on the bathtub and bathroom floor. Called housekeeping and she just picked it up, sprayed some water, and done in 1 minute! Didn't even bother drying it. Lots of scribbles on the wall and telephone.

Cute Victorian style, good black-out curtains

Stayed in June 2023

service

clean

Stayed in June 2023

I don't like the food at Crystal Lotus, we order the Mother's day special menu, which is quite expansive. With the price of the menu, I expect the food will be taste good with a nice presentation. However, the food was presented badly, and the taste are not so great. This is one big downside on my stay. Also, when we check in, we arrived early to be able to have lunch in Walt's Cafe, however, the counter lady wasn't able to let us check in to our room earlier, not even 1 hour early, when we noticed the hotel is not that full. Most of the time when we go to some other hotel, if the hotel is not that full, the reception will be able to give us early check in and late check out. But with this Disney Hotel, it seems not really friendly and flexible with this arrangement. Make us wait for so long at the lobby after the lunch at Walt's cafe :-(

I love my lunch at Walt's cafe, the staff are so nice and love their welcome drinks. Also their semi buffet menu. The breakfast is good with Disney characters at Enchanted Garden, the choice of food are so many.

Stayed in May 2023

The staff attitude was so bad, rude and unpleasant. bad experiences with the check in counter staff. The room was old and restaurant served the bad quality food but premium prices.

The building outlook.

Stayed in May 2023

they have bedbugs!! at first we thought maybe its the insects outside.. but each day we wake up, we have more new bite marks

food and the facilities nice

Stayed in April 2023

I really really really do not like when the staff take my credit card and tap it by themselves. It does not feel safe for me at all.

Breakfast is expensive and low quality. Room is a little bit old.

Stayed in May 2023

Very expensive breakfast/meal options which is not true to value. I also regreted paid for Disneyland park ticket at the hotel conceirge because they didn't recommend us the available promotion for 2-day ticket. Compared to paying for the park ticket directly at Disneyland, we were overcharged a lot. This is hard to tolerate because we thought Disneyland hotel and park are connected systematically.

Convenient location if plan for 2-day visit at Disneyland park and offer free shuttle to the park. Staff are professional and helpful. Clean and beautiful hotel.

Stayed in May 2023

CHECK IN SERVICE AND PEOPLE

BREAKFAST, ROOM

Stayed in May 2023

The room cleanliness.

Near to the park

Stayed in April 2023

not that clean and too old, i mean the room overall

near to the park

Stayed in April 2023

no alternates for food other than going to other hotel or park.

very close to Disneyland

Stayed in April 2023

it was a good property but there was a bad bug! I had a painful experience as I checked out and came back to the US!

Stayed in April 2023

The staff service need to upgrade

I like the enviroent is good and clean

Stayed in April 2023

mascots

lots of things

Stayed in April 2023

the bathroom facilities were blocked

the parks were beautiful

Stayed in April 2023

The room was too small and the beds were small. The room is not designed for two adults and two children, for example, at the Legoland hotel there is a section for the children to sleep in.

We loved the buffet breakfast selection. The Disney characters were very flexible when it came to taking pictures. The pool depth was right for my daughter, and she was able to stand in the pool.

Stayed in April 2023

Check in counter call and let a guest cut the line even though there were many people waiting in the line. I need to complain right away, and staff just say sorry sorry.

All maids are good at service, say hello every time I walk pass. Take good care at every details.

Stayed in April 2023

The Bed is hard as stone /rooms need to refurbish looks so old ..

Like the daily transport disney/hotel very convenient..it's a free shuttle

Stayed in March 2023