Cleanliness and poor in-room amenities.

Away from crowds

Stayed in December 2023

The kitchen has nothing apart from microwave, sink plus a few glasses and two spoons I took two bedrooms and they gave two tea bags and two coffee sachets and two tea bags and the rest were decaffeinated and those not daily re filled There was hair all over when we checked in no deep cleaning done especially for carpet and toilet The furniture is cracked every where The room smell No one vacuum the corridors The food was terrible was really waste of money .

Size of the room Quiet room Excellent blackout on the window

Stayed in December 2023

The hotel was old and quite dusty.

The location was great.

Stayed in September 2023

The steam room still had moles in it. This is very toxic. I remember giving my feedback about this 4years ago nothing has changed. I requested duck pillow and never got it. The pillows smells. The hotel is old fashioned and urgently needs a refurbishment including the air-con. I believe the dust in the air-con made me sick. The windows are not privacy, so I had a lot of viewers from the bus stations and the car park at the front. I didn’t trust the cleaners either my stuff was looked into and moved or removed from original place. Quite suspicious act. 4years ago 2019, I didn’t have a pleasant stay. 4 years after nothing has changed- I stayed for wedding event. I will not return to this hotel that’s for sure.

Dinner buffet and massage- melo service

Stayed in November 2023

Poor drainage in the shower. The hairdryer is broken. Poor toilet cleaning.

Great service, room service was very responsive

Stayed in October 2023

Technology upgrade will be better Hanger is old Want a coffee machine Sound proof wall

Nice view Nice gym Nice pool

Stayed in September 2023

carpets

Big rooms nice view of the tolo harbour

Stayed in July 2023

The floors are mostly covered with carpets which doesn’t look too clean, the food at the cafeteria was extremely average

Spacious room

Stayed in September 2023

The smell in my floor was terrible 💔🤢🤮

The staff ❤️🌹

Stayed in June 2023

I’m still waiting for my deposit back to my bank account ?!

Stayed in August 2023

Tin tin bar is in need of redecorating. They could change the breakfast menu more

Helpful staff

Stayed in August 2023

A tennis court, sauna room, jacuzzi are under maintenance, can’t be used by us for 7 days,

Swimming pool is not bad.

Stayed in July 2023

the suite needs some maintenance and uplift, it seems to be quite old, not very clean and smelly, limited TV station channels, sound proofing needs to be improved - can listen to what people in next room is talking (maybe because it can be a connecting room)

Spa and gym facilities, close to train station, good sea view

Stayed in May 2023

Hardly any restaurants to go to in the surrounding area. (There are many shops after two MTR stops to Shatin though.)

The room was large and very bright. Breakfast served at the club was very good.

Stayed in June 2023

If they resume breakfast service, it will be great for a businessperson, we don't like to walk out hotel and look for a bakery or restaurant for a breakfast on business trips...

I often stay Regal Oriental hotel. now, they stopped handling company account, so I have to book through booking site which is not very convenient because I have to check in with credit card transaction that takes extra time. However, hotel staff always efficient, and counter usually not so crowded so check in and check out considerably smooth. This time the staff gave me room upgrade, it was very nice. Hotel locates in the farthest side of Kowloon city, so car access very convenient, MTR new line are around 10minutes walk and supermarket and restaurants are within 5`10 minutes but not exactly a city center environment.

Stayed in April 2023

I had to queue for more than 1h to check in, which only opened at 3.00 and when my turn finally arrived only one room was available (my friends and I booked 2 rooms). I have complaint and finally we go the second room, it was almost 5.00 pm. This is totally unacceptable but unfortunately seems to be the new market trend, move the check in from 2.00 pm to 3.00 pm snd the check out from 12pm to 11 am. the least they could do is to have the rooms available. shameful

Stayed in May 2023

VERY LIMITED CHOICE FOR RESTAURANTS.

Stayed in May 2023

Staff not well trained. Check in was slow, it takes 10mins for each check in. The tv in the room is very old, it's still receiving analog channels only.

Good scene of the harbour.

Stayed in May 2023

The toilet is smelly.

Bed is comfortable.

Stayed in May 2023

Everything was a bit shabby and dated. The TV wasn’t very modern. The power outlets weren’t well-positioned. I’m glad I brought all my own cables and plugs. There were chips all over the sink area of the bathroom. like someone had been opening bottles of beer on it. I had to keep getting up to press the toilet flusher in the night to stop it constantly streaming. I could clearly hear other guests in rooms around me at night, talking, washing, coughing, sneezing, and, a few times in the night, I was awoken by the foulest smells like sulphur. It may have been the harbour but smelt like a toilet. Some of the staff didn’t seem to be trained very well in providing customer service to the point that they bordered on being rude. I have a 10:55 pm flight today, so I asked at the front desk, the night before whether I could get a later checkout. I read that someone who’d booked a suite for only a few days (I’ve stayed here for three weeks) suggested asking this as the hotel was “very accommodating” and allowed her to stay in her room until 6 pm on the day of her flight. Well, not me! I was repeatedly told no, it’s not possible, latest checkout for me is at midday because the hotel has a lot of bookings. But I checked the room availability before I asked and if I’d seen that there were no other rooms available on the day I checkout, I wouldn’t have asked. However, I counted no less than 148 rooms available to be booked online and about a third of them were identical to mine. No apology or alternative solution was offered, so I then asked about the possibility of leaving my luggage at the hotel until I leave for the airport. I was told to call the concierge to collect it from my room when I leave. Really? This is a 5 star hotel and they have told me that I MUST checkout at midday and they can’t even arrange for my luggage to be collected when I do checkout? Since when did 5 star mean DIY?

My room was fairly large and had a good view of the harbour and mountains.

Stayed in April 2023

Hotel needs upgrade - especially decor and facilities.

Location - convenient, close to train station.

Stayed in March 2023

Lack of amenities in the room

Room size is good

Stayed in April 2023

This review is hidden because it doesn't meet our guidelines.

- Breakfast not good and far to expensive - Bar to dark and to loud music - Very noisy in the early morning because of some wedding ceremony

Friendly staff

Stayed in March 2023

Breakfast was too expensive. Food smells came through the air conditioning system in the late afternoon.

Stayed in March 2023