Nothing

Excellent location, harbour view and staff service.

Stayed in November 2024

Best hotel I have stayed out. Great service and rooms and great location. Will be back.

Stayed in August 2024

Can be a lil bit crowded

Great hotel, the location is oerfect the metro station right behind it! The breakfast at the market place is one of the best! The mini bar is free and gets refilled daily!

Stayed in November 2024

Helpful, courteous staff, very nice breakfast and had 2 excellent meals - one lunch at the Market buffet and a birthday dinner at Green. Daily newspaper, helped arrange a taxi during the Typhoon warning

Stayed in November 2024

nothing. all good

everything spectacular

Stayed in November 2024

Bit of a hike from the closest metro stop but I also liked that it wasn’t too central

The breakfast, club lounge access, the views and the professionalism from the staff

Stayed in November 2024

One light switch in the room (bed side light) was faulty. Staff was friendly but service was slightly lacking perhaps due to lack of experience. Executive lounge breakfast was very disappointing, with limited food selection. Staff forgot an order. The food ordered was a fried egg on bacon has brown. The food that came was a fried egg downed in oil and a mashed potato bacon pancake that also went for a swim in the oil tub. Afternoon tea and cocktail session food selection was repetitive. Being an international hotel, it was surprising that an oat milk flat white order sounded like alien juice.

Property facilities are very good. Nice pool, nice restaurants and gym. Room was spacious and clean with an artistic touch. The place was almost plastic free with filtered water fountain in rooms. The bath robes were very comfortable. The room had a bath and small bottle of bath salt was provided. That was very considerate. A printer was provided in the room, except it was quite hard to connect to and we gave up in the end. There were different pillow choices (lavender, buckwheat etc) and house keeping was very diligent with it. Food at the market on second floor was good with great variety and very considerate selection for tourist to try the local delicacies of Hong Kong. Pool view and room view was fabulous.

Stayed in November 2024

Location a bit of a distance to walk to the public transport for an elderly pax. Otherwise all good

Modern and clean

Stayed in November 2024

Nothing

Wonderful hotel, amazing views, lovely staff, excellent rooftop pool, great restaurant on the 28th floor!

Stayed in October 2024

Very limited Club food and drinks with no change of menu and Definitely NOT worth to upgrade

Nice place Spacious Room Perfect Room Service Ok .. variety of breakfast choices Within walking distance of local Food places , Public transportation, K11 Shopping Center and promenade along Harbour

Stayed in November 2024

Amazing service and great outdoor pool on the 9th floor. Amazing view towards the Harbour. We will definitely return.

Stayed in November 2024

Despite there being a shaving mirror with a light, the light in the bathrooms is a bit dull. Otherwise it was brilliant.

Wow - where to start??? We splashed out on a partial harbour view room, which couldn't have been more harbour view if it tried, photo is from our room 24th floor. The room was excellent, such a comfortable bed, great bathroom with an amazing rain shower, bath with TV (if so inclined) nice complementary shampoos, soaps etc, robes, slippers, tea and a coffee machine, free... yes free mini bar (soft drinks only but still it was free!) a water filter tap in the bathroom so plenty of drinking water. Wonderful and very friendly lady who cleaned our room. We travel a lot and tend to avoid corporate hotels, sometimes this is difficult but Icon was real special, from the check in to departure everyone was so incredibly friendly and helpful, very clean with great facilities. Our flight was late in the evening but we could leave our bags and enjoy a few hours wondering the city before using the pool (which comes with an incredible view over the harbour and a bar/restaurant for drinks & nibbles by the poolside!), changing rooms (with steam room) and executive lounge which was very comfortable with TV, free soft drinks, snacks, tea & coffee. Yes, it is a good 10min walk to the MTR and 20-30min walk to the star ferry, but the walk along the harbour is lovely. Plenty on your door step so the walk didn't bother us at all, what it did mean was it wasn't so frantically busy every time you stepped out of your hotel, nice to escape the mayhem a little.

Stayed in October 2024

Nothing. One of the best hotels I’ve ever stayed in.

Great location, incredible staff, beautiful clean hotel with nice facilities.

Stayed in October 2024

Everything was perfect

It was perfect

Stayed in October 2024

very clean, very helpful staff, specially the front door staff very kind and hard working !!!

Stayed in October 2024

N/A everything was amazing

From check in to check out the experience was top notch! Special thank you to Angel, Issac, Karen and Vivien, they took great care of me. It was an early birthday stay and the staff surprised me with balloons and a delicious & beautiful cupcake in my room. The room was very large, clean, and exceptionally comfortable bed. I had a club room so breakfast, minibar and evening drinks were included and the room rate, and the food and drinks and the service was exceptional! Location was also great and they have hospitality suite you can use post check out if you need to freshen up after check out before going to the airport. Will definitely stay here again.

Stayed in October 2024

Game room: We originally booked due to the game room on the website. However, when we turned up, only one pool table was available so we had to queue to play. Restaurant: there was no soft serve ice cream in the restaurant even though there was a machine there.

Staff: Staff and reception are very attentive and friendly Room: Very clean and spacious Club: Staff are very attentive refilling the drink without having to ask Breakfast: Good choice of food Pool: Nice view Location: Location is very good. We managed to walk around and get some street food

Stayed in August 2024

Location perhaps isn't quite the most central, but there is good access to the city from the hotel and plenty of things around.

Room was excellent quality, really nice finish and providing additional amenities free of charge like the minibar was a very nice touch. View from the room was excellent!

Stayed in October 2024

A bit too far away from the subway for me. After doing a lot of walking all day that extra 15 minutes hurts. Also a bit annoying with luggage. I was trying to save money by getting public transport but it wasn’t worth the hassle. I ended up just getting Uber back to the airport. I also don’t like that they put a holding deposit that can take up to a week to be released. Not ideal when you are travelling around and have your credit card limit used up with holding deposits for that long. They should be released straight away. Food was quite expensive in the hotel, I paid about $50AUD for 5 dumplings. They were nice however I was shocked when I realised how much I had spent.

Bed was comfy, shower was great, nice view from my room

Stayed in October 2024

Aircon was working but didn’t feel cold enough , location was approx 12 mins walk from Tsim Sha Tsui The closest station was Hung Hom , which was probably not main tourist route

We really liked the room , as we were also upgraded to full harbour view , it was amazing Minibar has full selection , bathroom was also really nice with TV , separate toilet and walk in wardrobe Fabulous stay

Stayed in October 2024

The staff were excellent and accommodate all my requests. The pool was amazing and my room was always kept clean. The breakfast buffet was delicious as well.

Stayed in October 2024

Nothing. Although I think I would miss breakfast next time. It’s more like a brunch buffet and not for me first thing in the morning. But a good range of options.

Location good but use East Taim Sha Sui station not Hung Hom because of the complex subway network. Service brilliant considering students.

Stayed in October 2024

The pool is amazing but would be better if it was an infinity pool!

Amazing breakfast and afternoon tea, I’d recommend getting them included as such a good deal. The staff went above and beyond to make us comfortable and were very friendly. The size of the room and bathroom were incredible and the hotel was clean and modern throughout. We loved it!

Stayed in September 2024

Location is good /quiet and not too to MTR. Hi

Stayed in September 2024

Price some higher that I want to see, but it's really reasonable :)

Great place, great breakfast, great personal. Strongly recommend to everybody.

Stayed in September 2024