The staff went above and beyond before and during our stay! Particularly Erica on reception, she made the check in and check out process very smooth and easy. Our room was on the 26th floor and we arrived when it was dark. The view from our (floor to ceiling) window was breathtaking! The shower was fab and the little toiletries that were there for our use were of good quality. The room was a great size and we feel we had exceptional value for money. We managed to have a bit of chill time by the pool too which also had great views even though it was only on the 9th floor. Would love to stay here next time we visit Hong Kong, we just loved our stay and wished we could have been there longer.

Stayed in March 2023

The staff were all very helpful, and the room was amazing. Great hotel!

Stayed in February 2023

Location of MTR if you use it often.

Comfortable big rooms with excellent facilities.

Stayed in March 2023

Everything was fantastic!

The staff and service was phenomenal! The room itself was fantastic and even better than I expected. Breakfast buffet had so much choice too

Stayed in March 2023

Nothing

All the staffs are very friendly and helpful. The facility is very clean and upkeep. Our room can see partial harbour view and the Lion mountain.

Stayed in March 2023

it was odd that they only open one of their four entrance doors. maybe it was to control the flow of ppl coming in/out of the hotel?

very attentive and excellent service! from the special arrangements made for us to accommodate our checkin schedule to the promptly room service was really quick. and a special thanks to Joey Ng that made our trip a very enjoyable experience!

Stayed in March 2023

The price of the buffet was way too expensive, considering alternatives. The bar facilities on level 9 were often unattended which was disappointing.

We had a great stay at the hotel, the room was very comfortable and the location was great. I thought the food was overpriced compared to other options nearby.

Stayed in March 2023

Food was quite bad

The rooms

Stayed in February 2023

Nothing. But I would have liked fresh orange juice at breakfast.

Everything.

Stayed in March 2023

nothing

it was clean and good condition

Stayed in February 2023

Some very fine details could use attention and repairs. For example, the flushing buttons on my toilet were falling off. But, all in all, a great stay!

My stay was incredibly comfortable and the amenities like the gym and pool made it easy to enjoy a stressful work trip. The staff was attentive and courteous.

Stayed in February 2023

Perhaps only the shower cube.Water easily spilled over. And not enough hooks for hanging clothes.

Location. Convenient to go anywhere. Staff are very polite and friendly. Hotel is not new but well upkept. Promotional rate is super attractive. I had two excursions and hotel is happy to keep some of my luggages between trips. Really appreciate this service

Stayed in February 2023

TV wasn’t working, internet kept on disconnecting

Good service by staff. Dropped wallet and they recovered it for me. Thx to the lvl 28 Above and Beyond staff and the Hotel Staff.

Stayed in February 2023

wifi

good facility clean staff are so kind

Stayed in February 2023

nice staff, good service

Stayed in February 2023

It is a bit far from the Tsim Sha Tsui station, which is the direct line to most of the places we were going (compared to Hunghom station which is a little closer).

There is an area with arcade machines, pool table, console games and board games for guests use, which was amazing!

Stayed in February 2023

Plates for hot dishes could be warm. Food in hot serving dishes was only warm ie bacon, beans Coffee from machine wasn't hot enough for me!

Excellent choice of dishes. Catering for all ethnicities and taste

Stayed in February 2023

Nothing

very good hotel and friendly staff. I arrived early to check in and was very lucky to get a room right away. I booked the room with partial harbor view, but was surprised with the amazing view. And most importantly it is a very quiet hotel, because I am a light sleeper.

Stayed in February 2023

main restaurant closed at 10pm just as we arrived

excellent and friendly concierge and reception staff helped us maximise our short stay

Stayed in February 2023

For a 5 star hotel, the tv situation is dire. The tvs need to be upgraded. My wife and I were looking forward to a short staycation getaway from our daughter for our anniversary. We wanted to just relax and binge on a few tv shows we don't really have the time to watch at home. Unfortunately, the tvs in the rooms don't allow for mirroring from your devices (most 5-star hotels in HK have smart tvs that can mirror nowadays). The terrestrial television feed to the room is very low quality and HBO doesn't even work although it's supposed to. You're mainly just stuck with some local news stations and a few other basic cable channels. Nowadays, I think having streaming access and actual HD/4k televisions should be a prerequisite for 5-star hotels.

The price was decent given that it included club access. The club access is really good at the Icon; one of the best I've had in Hong Kong. The bed was huge; good pillows. The staff in the hotel are super friendly and helpful. The decor of the hotel is nice and modern. The hotel buffet, the Market, is one of my favorite buffets in Hong Kong, so having this included for breakfast is a big plus. The television over the bathtub is quite a nice touch. Everything in the mini-bar is included in the price.

Stayed in February 2023

Lobby. Too less of sitting areas and seats!

I love this Hotel, it’s amazing. Food is good, room is beautiful. Staffs are super friendly! Location is good!love love love it !!!

Stayed in February 2023

Keep telling me to wear a mask.

Great smell. Nice feel and comfortable rooms

Stayed in February 2023

the above & beyond restaurant experience was mediocre. the staff was not at its best. while they were friendly, there were not paying attention to basic details . this made us feel like we were in a place were the guests were entourage in stead off the reason they exist. food was o.k.

the view from the room was great. room service good, bed was perfect and reception very efficient, rooftop pool was great experience

Stayed in February 2023

Location. Staffing It was the top floor on the 27th and had a good harbour view. Above that floor there is a restaurant area and we heard loud noise around midnight. However it did not influence the overall rating

Stayed in February 2023

In normal times the hotel might be a bit pricey , but that wasn't an issue now at discounted rates.

The room was nice and spacious , the staff was friendly , the location convenient and there was a good breakfast and lunch restaurant.

Stayed in November 2022