The hotel was clean and the room comfortable for a one night stay.

Stayed in March 2025

“Extremely disappointed this time—check-in was a mess, and the room was in terrible condition. Definitely not the experience I expected from this hotel!”

The location and breakfast

Stayed in February 2025

Staff: Not very welcoming; unable to accommodate early check-in despite prior request and having a toddler. Dining: Limited vegetarian options. Location: Not within walking distance of main shopping areas.

Pros: Location: While a bit far from major attractions, the hotel offers stunning views of Victoria Harbour and is close to Hong Kong Polytechnic University. Amenities: The hotel features a rooftop pool, a Michelin-recognized restaurant, and a beautiful vertical garden. Rooms: Spacious with modern amenities like free minibars and Nespresso machines.

Stayed in March 2025

Club lounge cramped.

Staff and spa. Lisa is the best lady for massage perfect.

Stayed in December 2024

Staff in the lobby cafe were very rude and rushed which just generally creates a poor atmosphere on arrival and checkout. Maybe just inexperienced or overworked but typically not something you would encounter at a good hotel. I think the facilities themselves are alright, nothing overly special. Like you wouldn't honeymoon here obviously but for a work trip it is fine. This is not a normal 5-star hotel experience, like budget-5 or 4+.

The breakfast and Afternoon tea were quite good on the Above and Beyond package or whatever it's called. The pool was nice when it was open and most of the staff were quite friendly.

Stayed in November 2024

I asked staff at checkout to send my invoice and they said this would be done. Since departure I have contacted them several times and still no support in sharing my invoice.

Very good hotel overall, difficult to get an invoice, Wouldnt stay here again on business.

Stayed in September 2024

Lack of management

Stayed in October 2024

we were told as club room customers we could use both the regular and club breakfast for free and then were charged for both.

Stayed in August 2024

Noisy rooms, you can hear neighbours having shower etc. quite easily

Amazing pool, large rooms with nice amenities

Stayed in September 2024

Bathroom

Location

Stayed in July 2024

Building is a bit old and it's too far from MK

Great customer service, great gaming floor with great view

Stayed in May 2024

No a la carte breakfast Room service food was awful , we ordered wonton noodle soup, Singapore curry and egg fried rice all three of these dishes are to be avoided. Even though we checked in at midnight they insisted that we vacate all three rooms at the official 12 am check out time and to extend one of tte three rooms till 3 pm they asked for 900 HK $ do we fix not bother . Generally hotel is nothing special and we will go back to the hotels we usually book

Bathroom and location Outside Terrace on 2nd floor is nice

Stayed in April 2024

Upkeep of the property.. both outside and inside!

We did not use the breakfast

Stayed in April 2024

Very rude staff at front desk

Nothing

Stayed in March 2024

I had one disappointed in-room dining experience, ordered some food and cappuccino. The latter was forgotten and as an excuse the waiter suggested me to do coffee on my own by the given coffee machine... That's completely different coffee and that is not attitude expected from the 5 stars hotel. In January, it is quite noisy and cold in the room with conditioner, I had to turn that off.

Breakfast on the 28th floor was quite good and the area was extremely quiet. The part-harbour view was quite good from the 27th floor whenever it is a morning, day, sunset or night view.

Stayed in January 2024

Just a normal business room for a price I paid. Nothing too extraordinary

Stayed in January 2024

nothing

v spacious room, great bathroom, great staff

Stayed in November 2023

I requested a clean of our room and 1 item of clothing went missing. I did report this but shocked they could not find it.

The location and room size was very good

Stayed in January 2024

Bathroom

Very good

Stayed in January 2024

Small room

Not much

Stayed in October 2023

The website said the hotel is situated in TST East which is not the case. The nearest MRT station is Hung Hom Station . And it’s a long walk to TST MRT Station. Felt cheated. It took me 50 mins to get to Admiralty Station 🤦🏻‍♀️

Stayed in November 2023

Some repairs needed such as our toilet couldn't flush, mini bar refrigerator was not cold and the handle of the shower kept falling out. When asked for repair it took awhile to arrive. Older advertisement online said they used to have a handy phone which is not provided now. Shuttle bus to limited areas such as west kowloon and Harbour City, could have more stops to other parts of city would be helpful.

Clean and comfortable bed. The free mini bar was a pleasant surprise. Room was relatively spacious. Baby cot was comfortable. Bath tub and shower was a good pressure. Nice ambience at level 9 pool area and games area.

Stayed in October 2023

it used to be my favorite hotel in HK. Service has unfortunately gone down over the years. I have been a frequent customer over the last 10 years but I think I will choose other options next time. The service is not as it used to be and the people in the market don’t have the same smile in their face and the awareness of the customers is not as it should be and not what is expected for a 5 start hotel. The hotel soon need an update because it start to look worn out.

still nice and clean with a modern touch.

Stayed in October 2023

1. The shower needed some additional cleaning. It was not super clean. 2. The breakfast staff were not inclined to be helpful. I expected more considering the fact that I was probably the first person at breakfast. Nobody offered to take an order to be prepared at the kitchen, nobody was at all interested in the fact that I may have a special dietary requirement, nothing.

Neat and trendy. Affordable luxury

Stayed in October 2023

hotel icon was always my 1st choice when i go to HK, but i am very dispointed at the checking out counter lady this time. i asked for the invoice for this trip for company purpose. and she told me coldly that i should ask to where i book the room. so i called booking.com. booking.com staff told me that will contact hotel icon and there is agreement that hotal icon should be issuing the invoice at the counter when i check out. i dont understand how the lady can answer me without check where i made my booking. until today, i dont even recieve my invoice. very bad experience!!!!

the location, room, gym, view was always my 1st choice when i go to HK but after this time, i may not want to stay with hotel icon anymore.

Stayed in September 2023