Slow check in. It took 20 minutes to check us in (no queue as well) - seemed overly burdensome.

Good location.

Stayed in April 2024

We were put in non smoking room but obviously someone had been smoking and room smelt very bad. We were moved to fresh room but surely it should have been noticed by cleaning staff

Service from staff was excellent, room was good

Stayed in March 2024

Excellent room and wonderful staff

Stayed in March 2024

The room facilities felt a bit old but then again the room was quite clean.

The room fit three people comfortably.

Stayed in March 2024

The air conditioning in our room. It seemed to keep resetting it's self from what we set to a warmer more comfortable temperature with low fan speed 24c to 21c medium fan speed

All the staff were friendly and attentive. However the breakfast staff when well beyond their duty to make our experience both wonderful and memorable. Please thank them for us

Stayed in March 2024

Breakfast buffet we couldn’t help ourselves to a cappuccino BUT had to wait to order it. The last 3 mornings it was like we were ignored ie everyone around us served coffee before us

Location and clean and comfortable

Stayed in March 2024

I should have asked upper floor to enjoy the harbour view. The hotel is located a bit sideway to enjoy the front view and my room was not hgh enough, 2nd fl. Too tired to complain.

Breakfast was excellent and good value for money. Staff were kind and helpful. Good walk from MTR station but not very closeby when you're tired.

Stayed in February 2024

Proximity to Avenue of stars.

Stayed in March 2024

food options were limited and expensive

location and size and comfort of the room. The shower was great.

Stayed in March 2024

The hostess at the Chinese restaurant was very rude. She made us feel unwelcome just because we didn’t have reservation. I fully understand the situation but she could have told us in a more respectful manner. Instead we were treated with such arrogant attitude that I was surprised that she was the restaurant’s frontline staff. I definitely will not go back . Additional staff training is needed.

Location of room was good.

Stayed in February 2024

1. Staff was not conversant in basic English which created problems in expressing simple things or queries (with the amount of international guest visit profile, at least basic English conversation training should be ensured among staffs) 2. Breakfast had almost same items over the 3-4 days of our stay, A little variety would improve the experience

Clean room with view as promised, room service was prompt, room was spacious with all necessary amenities

Stayed in March 2024

Executuve lounge, which has been one of the best hotels of my experiences was moved and actually closed. No more that exclusive feeling you use to get.

Location is superb.

Stayed in March 2024

Great location, the harbour view was amazing and the staff were great.

Stayed in February 2024

Service was great

Katy in the executive lounge was outstanding. Even though only there for three days. Welcoming smile, remembered your drink choice and very attentive. She is a credit to the hotel.

Stayed in March 2024

Just disappointed that the lounge wasn't open but I was well looked after.

Having spent 2 weeks with my son and his family in Schenzen, I had a night stay over before my flight home to the UK

Stayed in February 2024

The pool was undergoing maintenance and not available.

Stayed in February 2024

The hotel was slightly dated but ultimately not an issue for us. However, we had to walk a very long way even on the top floor (there is no elevator access to the 18th floor) and the Club Floors do not seem to have any superior amenities or even furnishings compared to other regular floors (but can't say about the suites as we didn't stay in those rooms)

This hotel was a repeat stay for us. We love the location of this hotel within walking access to the Star Ferry, K11 Musea and MTR connections both at Hung Hom and Tsim Sha Tsui. We also found it good value for money. You get excellent views of Victoria Harbour depending on the room type

Stayed in February 2024

breakfast can improve in continental and mid asian style

speed and convenient lift, clean and safe property, no bad smell

Stayed in February 2024

The pool is outdoor and not heated, they do have a lifeguard on duty if you are brave enough to go in but even he needed a heater and blankets.

Great location, near to various food outlet. Transport was great, it was central to two subway stations which allowed you access to anywhere in the city. The view from our room was superb and the room was spacious which modern facilities. We were provided an upgrade upon check-in. The breakfast catered to all tastes and was not slanted to one particular region.

Stayed in February 2024

Facing the main road before the harbor

View of the harbor

Stayed in February 2024

no longer a spa, was very much looking forward to having treatment

Stayed in January 2024

Dirty toilet and room

Near harbor and restaurant

Stayed in February 2024

The location is convenient. And the availability of twin bed room is a big factor.

Stayed in December 2023

Surprisingly the TV regularly had signal problems The staff in the business centre which was being used as the temporary check in for the club while renovations are occurring were not as warm and friendly even though they were far less busy than the other staff we engaged in

Room was great with view as expected Finally a hotel providing a large number of coat hangers without you having to ask Staff in the club access we booked were friendly warm and clearly proud of their work

Stayed in February 2024

No bidet .

The hotel is centrally located, accessible to major malls . Nice view of the victoria harbour .

Stayed in February 2024