The amenities and comfort level of the hotel are excellent. It’s a great location right on top of a mall and easy access to the metro. Apart from the gym manager and Eddie on the main door, we did not have great service from the staff. They left us waiting at concierge with all staff members around completely ignoring us only for them to tell us after 20/25 minutes to go to a different desk.

Stayed in April 2025

This was absolutely the best hotel I’ve ever stayed in! Everything was just perfect. The hotel offers the highest level of comfort and attention to details. The hotel is located in one of the most luxurious districts of Hong Kong, and has direct access to subway and to mall. The hotel features great dining experience with several restaurants and bars, two of them having Michelin stars. The rooms are clean, renovated and very functionally designed. The view to the harbour is amazing. Loved every second of my stay.

Stayed in April 2025

Wow! They simply think of every detail. Traveling there with kids is a must, they are super kids friendly! Big rooms and clean rooms. Hotel connect to a mall.

Stayed in April 2025

The scent as you enter , the efficiency of the staff and the design of the hotel .Gym was excellent

Stayed in April 2025

I have stayed here twice and this is the second time since 2019. I think it is even better than before. Exceptional client relations and the standard of everything was 5 star

Stayed in April 2025

The hotel has a convenient location, a very good spa, a breakfast with both European and Asian options, and a friendly staff. The room itself was very «worn out», the furniture was scratched, door handles were falling off, and the glasses and cabinet in the minibar were dusty.

Stayed in April 2025

Every thing was perfect

Catered for the worldwide tourist

Stayed in March 2025

Very convenient, staff were helpful and accommodating, nice and spacious room

Stayed in March 2025

Excellent care from the staff who were so kind when our flight was cancelled and we had to change travel plans. Gorgeous hotel !

Stayed in March 2025

The fact that the admin asked me to book 2 room for family with 2 young kids (3 and 4yo). Eventhough they rectify it, it leave me with first bad impression.

The design of the newly renovated room is very thoughtful. Excellent attention to detail.

Stayed in March 2025

Always enjoy this group of hotel. Well trained staff, all levels.

Stayed in February 2025

Amazing service from all the staff at Shangri-La!! Really made my entire trip pleasant and worth every cent. Hotel was beautiful as well and facilities are so well maintained. Easily one of the best stays I have ever been to, highly satisfied!

Stayed in February 2025

Nothing

How beautifully presented it was

Stayed in February 2025

A little disappointed to learn on arrival that the pool was closed during our time of stay for renovations, none the less, a great experience Will definitely return

Old world charm in the middle of the action, amazing staff with attention to detail Great vibe at the Lobster Bar & Grill , highly recommended

Stayed in February 2025

Pity no bar on higher floors. Breakfast buffet was excellent but room not inspiring with no view.

We had a room with harbour view on 53rd floor. The room was beautiful with an amazing view.

Stayed in February 2025

Nothing

Everything Location is great, the hotels is above a lovely shopping complex and is close to public transport. Very easy to get around and explore Hong Kong. The refurbished room was first class and the bathroom shower was the best ever!! The entire hotel is finished to a very high standard. Would definitely come back to stay @ the Island Shangi La Hotel in Hong Kong!

Stayed in January 2025

The front office staff was pleasant and so helpful. Maryann, Chief Concierge, was very helpful and delightful to talk to. Others on her staff were also informative. Zack Law, Assistant Front Office Manager, was such a great help closing out our bill and getting us safely on a taxi, and even stood with us until we pulled away. Housekeeping in room 4109 accommodated our coffee needs with such a pleasant attitude. Furthermore, Maryanne made us aware of the Great Food Hall in the attached Pacific Place Mall. The food there was excellent!

Stayed in January 2025

Could have been more toiletries

Location was quiet and clean, and hotel had access to an MTR station. Room was nice and newly renovated

Stayed in January 2025

The staffs at the front of the hotel, they picked customers to help. Strange

Beautiful luxurious hotel, nice helpful staff, great location

Stayed in January 2025

My husband was on a wheelchair but the ramp on level 5 leading to the mall is too steep. Would be better if the gradient is reduced slightly.

Clean

Stayed in January 2025

I don’t like where the hotel keeps the knife, fork and spoon. I need to call operator i to find out where is the knife as I need it to cut the fruits.

I like the checking in experience. Your check in staff Nicole is hospitable and highly efficient thereby making me feel welcome in the checking in process.

Stayed in January 2025

The staff were amazing, so helpful and professional….the rooms were spacious and very updated with every luxury you can think off..the location was close to the islands main shopping malls and also close to the harbour to take the ferry across Hong Kong..

Stayed in January 2025

Waiting for the lift

Location, team and spacious rooms

Stayed in January 2025

Quite expensive.

Family rooms on 45th floor are awesome!

Stayed in January 2025