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Great place to stay. Very well located, next to the MRT stn. HKU. The room is clean and quiet, beds are very comfortable. Friendly and helpfull staff. We had a very pleasant stay, will definitely come back.

Stayed in May 2024

Room compact and very little storage place makes this hotel better for a few nights rather than a week.

Beds were comfortable and the location was good, next to HKU MTR and with trams around the corner too. Good cafes and restaurants nearby.

Stayed in May 2024

Rooms are compact with very little hanging or drawer space. Fine for a few days but we ended up living out of our suitcases as we were there for a week.

Loved the location with good coffee shop near HKU MTR for breakfast, roof top pool and comfortable bed

Stayed in May 2024

I think the hotel is probably due a renovation so somethings a bit old and outdated but not a serious problem at all

The response when there was a small problem was rapid and very kind. Duty managers and Jimmy on reception very welcoming and spurious focused.the pool is excellent and location so close to MTR means you are in an authentic part of GK the other quick access to other areas

Stayed in May 2024

Pillows were too soft and low. They were feather-filled but just not filled enough. I can't think of anything else I disliked. Everything just worked very well.

Hotel staff were very polite and helpful; they were at the entrance helping us with our luggage up to the 1st floor reception. The room was quiet, beds were very comfortable but pillows were a bit too soft and low. I liked that the toilet, shower and sink were separate. I liked the timber flooring and black-out blinds, which meant that the room was less dusty. It was thoughtful of the hotel to provide proper mugs (instead of paper cups) and forks and spoons. Had a good view of the harbour.

Stayed in May 2024

Nothing

Very helpful and pleasant staff - room and facilities clean and in good working order

Stayed in May 2024

Very convenient right by the MTR station. The rooms are bigger than what we had expected of a typical hotel in HK. Staff were very kind in letting us chill in the lounge as we arrived earlier than the check in time.

Stayed in April 2024

Our room had a sticky floor and one of the floor panels came off. But the staff quick handled the situation when we notified them

Good location, we got upgraded with a nice mountain view

Stayed in April 2024

I tried breakfast once but wasn't overwhelmed by its quality and thought it was overpriced.

My room was on the upper levels, and I had an amazing view overlooking the harbour. Comfy beds, spacious room, window front with a comfy sofa-like seating. Perfect location, close to the MTR. Lively neighbourhood.

Stayed in March 2024

They use shower curtains in the bathroom- so it tends to smell a little

It was conveniently located for HKU Cafe Malacca was excellent

Stayed in April 2024

The price is a bit too high

The room and location are excellent

Stayed in April 2024

Pre stay emails from Jen Hotel

Location close to MTR entrance

Stayed in April 2024

So far there is nothing I don’t like.

Is very conveniently located with lots of local delights in the vicinity, and especially near the MtR station which is not crowded and so near the hotel.

Stayed in April 2024

Clean and comfortable hotel; good location (easy access by metro or bus from airport directly); beds are super comfortable; best slippers given.

Stayed in April 2024

I set the do not disturb once or twice and was called to ask when the room could be made up. Normally do not disturb means no calls and that the room should be made up the next day.

Good sized room, great location (right next to MTR exit B2), and super friendly staff.

Stayed in April 2024

Coffee not great in Club lounge Some healthier snacks would be great in Club lounge Welcome at breakfast not friendly like the welcome at check in desk

Lovely staff Clean Convenient location next to MTR Views from higher floors

Stayed in March 2024

Great location, on the doorstep of HKU MTR exit/entrance - perfect for getting around. Short walk down to the promenade and easy walk to Kennedy Town for food and drinks.

Stayed in April 2024

Tea and coffee is just the instant variety

The location is western side in a very local HK area. It is conveniently located near HKU MTR station on the Island Line. It is a mid ranged hotel but it is clean, comfortable and professionally run.

Stayed in April 2024

Staff were welcoming and room was clean. We didn’t have the breakfast as there are many food options nearby. A very short walk to the HKU metro (B2 exit), buses and trams also.

Stayed in April 2024

There was a small hole at the ceiling of our shower room which made me uncomfortable to take a bath (afraid something like insects may come out of it)

Train station was literally 2 minutes or less walk from the hotel, very convenient! As for the staff, Benjamin's customer service was excellent. All of them were helpful but Benjamin stood out. There was a maintenance when we stayed and he responded to our concerns with genuine care and explained it well. He also taught us good places to visit 😊

Stayed in February 2024

The toilet was not completely clean right after moving into the room. However this issue was quickly resolved by the efficient staff.

My stay was fantastic, largely thanks to Jason. He went above and beyond to ensure I had a great experience. The hotel was clean, comfortable, and conveniently located. I highly recommend it!

Stayed in March 2024

Flexibility re. room upgrade and free perks to the customers.

The cleaning was very good and regular. Just near HKU station - convenient public transportation.

Stayed in March 2024

Nil

Good location , next to MTR , station HKU. will stay again .

Stayed in February 2024

The room lacks noise isolation, which can be problematic if you have loud neighbours.

The staff was exceptionally helpful and friendly, accommodating for our needs before we had even arrived. The bedroom was clean, and the bed and amenities were great, the hotel itself is very well located, a few steps from the MTR station.

Stayed in February 2024

Small gym with very limited equipment. Pool area was closed.

I really liked the breakfast. Especially the soup and dumplings.

Stayed in January 2024