Only issue I had was that it took a long time to return my deposit after checking out (over two weeks).

Nicest hotel I have ever stayed in and great value too. Felt like royalty staying there thanks to the fantastic facilities and hospitality of the staff. Would happily stay again when visiting Hong Kong

Stayed in September 2024

It seems the building is a bit old and it shows. Poor soundproofing between the rooms. Room interiors are modern and nicely renovated though.

Very efficient and helpful staff. Amazing breakfast buffet. Nice view over the bay. Location was good, right next to Tsim Sha Tsui promenade and Whampoa Garden that offers multiple public transportation options.

Stayed in September 2024

Little shade by pool and not enough loungers near pool

Great corner suite. Lovely stuff. Very clean and great facilities. Wonderful upgrade from Clara!

Stayed in October 2024

I would’ve liked more choice of restaurants and bars. The area outside of the hotel grounds felt a bit dodgy

The hotel is beautiful, clean and has great facilities. My room was lovely and the bed was very comfortable.

Stayed in October 2024

I had a great stay! The room was nice and comfortable, and the food was delicious. The view, even from the city side, was lovely. The staff were friendly and welcoming. Would definitely recommend!

Stayed in October 2024

Location is not the best

Size of the room is great

Stayed in September 2024

Nothing at all!

Everything was good. Cleanliness, staffs, food, drinks and location. The breakfast there was the best hotel breakfast I had so far!

Stayed in September 2024

Kerry is my favorite hotel for weekend getaway. Clean, sweet staff, great facilities and beautiful.

Stayed in September 2024

The only thing I would say is that the food in the restaurants was very expensive

Fantastic location. So near to the ferry to get across to the Island and also the MTR train station. Great pool. Very comfortable room - well worth paying a little extra to get a view across Victoria Bay towards the Island. Great gym with amazing views. Easy walk along the front to TST.

Stayed in September 2024

cleanness, location

Stayed in September 2024

a bit away from MRT station and local food delights.

sea view room is quite good. room is spacious. staff is very helpful. provided kids toiletry

Stayed in September 2024

Beautiful

Stayed in September 2024

Nothing

Excellent hotel. Great services

Stayed in September 2024

Nothing

Staff, cleanliness, modern style.

Stayed in September 2024

Nothing

Pool, gym, bar

Stayed in September 2024

I missed more options for cheese in the breakfast and for me olives were missing. Location was good but had to walk to metro station for almost 10 min each time and tired of it. They insisted not showing me the room before I pay during the check in. I had to fight for it after my long journey. The guy in the front dest from Phillipines was constantly smiling but not helping. And the bed, the middle part of it was lower than the sides and too soft for me. Triggered my lower back pain. The pillows were both down feather and too soft which I would not prefer. Wouldn't prefer carpet in the room which gives me feeling of dirt and dust. The lobby area was freezing cold and had to wear jackets every time even when we pass through.

Breakfast was very good serving too many options for every preference. The lobby is amazingly big and beautiful covered all in marble. Hotel is brand new and clean. The inner architecture is well done and materials of surfaces are of high quality.

Stayed in September 2024

Nothing

Staff were excellent. Hotel was fantastic.

Stayed in September 2024

Whenever I go back to hotel, the good scent makes me very relaxing. And vedy clean room, especially the bathroom and washroom., good amenities provided.

Stayed in September 2024

Fabulous hotel, I glad I have booked this hotel, it’s great! The receptionist Ellie is awesome!

Stayed in September 2024

All good

Everything

Stayed in September 2024

we are of family of five and took 2 rooms, they were not combined even worse they would be in 2 different floors...after we upgraded one room we were at least on same floor...for such a level of the hotel you except a bit more planing of how they make reservations of the rooms...

Breakfast - in my opinion they are top cousine Pool - very nice life guards and perfect view of HK island Spa - top rooms - very nice and perfecty cleaned

Stayed in September 2024

A lot of the pool umbrellas were not working.

Great view of the harbour. Amazing poolside although a little small with the amount of other guest, couldn’t really relax by the poolside.

Stayed in August 2024

The queue for check in / check out was super long and super slow

Room was spacious Breakfast was good Location was good Free mini bar Free shuttle bus to AirPort Express

Stayed in August 2024

Location was slightly inconvenient. There were many food options around but it is difficult to get to Tsim Sha Tsui and other areas, requiring at least one change on the MTR. This is not a major issue however.

The staff was top notch, the best I have experienced in a long time. They were polite and responsive even to difficult requests, and went above and beyond to help with medical issues and other unexpected circumstances. The pool, while small, was gorgeous and the perfect size for small kids. The property itself is beautiful and luxurious and the rooms were spacious and modern.

Stayed in August 2024

Check in takes way too long

Stayed in August 2024