nothing nearby, no supermarket or convenience store, no restaurant, no public transportation to other location

Convenient to airport, good breakfast, room is clean and comfortable

Stayed in January 2023

Tidy and comfortable room

Stayed in January 2023

nothing

staff very helpful and attentive, facilities (gym pool steam/sauna and jacuzzi) were great, room was good too. easy and frequent transfers to Tung Chung station or airport

Stayed in January 2023

Their breakfast wasn’t great. They had plenty of options, beautiful fresh fruit but the cereal was gone off and the bread was stale. Some of the cook items looked like they had been reheated rather than cooked fresh. Not a major disappointment but for a top class hotel I was a little surprised

Exceptionally friendly staff, very clean and comfortable.

Stayed in January 2023

breakfast awful beds small - only 2 beds for 3 people only 2 of items when 3 people breakfast - raw sausage and vinegar flavour eggs! not good

bed was comfy

Stayed in April 2025

There was a big trade fair next door and the lobby was packed with luggage. It felt really uncomfortable. We had a long day and wanted to have a bite to eat but it felt like a thoroughfare. Given that the Expo is next door this may happen often. I felt the place was incredibly anonymous - staff were nice but they really did not have any warmth.i think they were taxed by the amount of people. Do not bother getting a sea view room - it is a room to an industrial area across the sea.

The room was quite large. Staff were nice. We had some problems with noise and they came to help.

Stayed in April 2025

The air ventilation system of the room is not good. There is no enough fresh air in the rooms. The windows are locked. So you cannot get fresh air in the room. Even ı asked to open the window they request me to sign a document says if anything happens ı am the reponsible one:) I dont know what can be happens the window is opening only a little. Some of the pillows were not cleaned enough. They are selling water after 4 small bottles. This is not enough for a day. Water is the essantial need. How they offers this to people ı cant understand. Is the water limited in Hong Kong? There are a lot of noise in the rooms. Upstairs, next room sounds are in the room. The next room has a door to yours:))

The location is perfect for the Asia World Fair Complex. The shutles are very good for going to Airport and Shops. The shuttle times are every 30 munites. That is also perfect.

Stayed in April 2025

Tone- no genuine care about guests It was incredibly tramsperant Id never stay in a Marriot again wirh such a culture

Management Short story is thst I injured myself badly boarding the hotel bus shuttle Management handled terribly- did not care , did not know what to do Zero empathy, no follow up or interest - that is irresponsible

Stayed in April 2025

The location is good.

Stayed in March 2025

Poor quality fitting out in both room and public areas like a 3 star hotel designed 20 years ago. The shuttle bus driver watched TV with loud volume while he was driving. He did not help any guests to unload the luggage from the cabin underneath the bus ended up all guests needed to claw into the cabin on their knees to search the bags.

Stayed in March 2025

Annoying shuttle. I thought the hotel was on the airport. Took my 40 minute from the getting of the airport train to get to the hotel.

Clean room

Stayed in March 2025

Gate and Reception Desk Staff could be more polite and accommodative. Food taste could have been better as it was below than average not complying to value for money.

Location

Stayed in February 2025

Rude Staff especially the male front desk manager. Doesn’t know how to deal with guests. Bloody RUDE. Rest of the reception staff were okay types. Breakfast restaurant staff were rude including one very old man, prying on all tables.

Stayed in January 2025

The breakfast buffet was very expensive too crowded & not a pleasant experience at all The advertised an Al a carte breakfast but that was not available so no choice but to eat at this sub standard place or in your room Eat in your room!

The room was good bed very comfortable

Stayed in January 2025

The check in process was rather slow as there is only 1 person doing the check in at the counter when there is quite a queue. Waited for quite long before my turn to check in. The pillow also was quite soft to my liking.

Free shuttle service from Hong Kong airport to the hotel is a plus point.

Stayed in December 2024

The bus service between the Airport and the hotel wasn't signed anywhere in the Airport. It cost me $60 to taxi over. I suggest letting customers know this.

The bed and the pillows were great.

Stayed in November 2024

On the whole the stay could have been worse. One or two things were not up to par, specially, for a 5 star hotel. The first was that on one occasion we asked one of the attendants that was at the front door behind a lectern of sorts if he would help call a taxi, to which he promptly replied “I am sorry, but I am busy” (while organizing an assortment of boxes). So, we left him to his own devices and called an Uber, instead. The next day, at the bar (Velocity bar), I was signaling to one of the waiters at the bar that I was ready to order, to which he replied shouting rather aggressively and out of the blue “wait a minute, please”. Regarding the room, it was pleasant enough, however during the night I could hear a low humming sound that came from within the room, but could not find it, also the stationary lights of the bedside table were bright and I could not find a way to dim it, other than covering it with some laminated papers that were in the room. Also, the duvet was very warm and uncomfortable. All this made for less than pleasant night. For a 5 star hotel, much needs to be improved.

Property was conveniently located for our purposes. The view was rather nice

Stayed in November 2024

Staff some were very unhelpful

Facilities and position

Stayed in November 2024

Breakfast and location are poor.

Clean

Stayed in November 2024

The pick up sucked. Tough to locate bus and then taxi only wanted HK$. Need private bus to hotel.

Stayed in October 2024

The wet floor by the door that caused my knee injury that continues four weeks later.

I arrived near midnight and left at 7:30am so I didn't have much of an experience. The room was big, clean and well appointment. Check in and check out was quick and easy. The shuttle to and from the airport in good time. However, as I was leaving in the morning I slipped and fell on the wet floor by the exit. I twisted my knee. Had a difficult and painful 24-hour of flying to get home. Nothing broken no ligaments torn but the consistent pain continues four weeks later.

Stayed in September 2024

I‘m a returning guest. Unfortunately staff was below expectations this time. Check in took very long (I still don’t know why exactly). The first night (around 10 pm) an employee knocked on my door twice and proceeded to open the door immediately afterwards. I had the ‚don‘t disturb‘ sign activated and hadn’t ordered anything. This is an absolute no-go. Staff at breakfast was not organized well, the lady assisting me hardly new any English.

The location is super convenient for attending events at AsiaWorld Expo. The rooms are big compared to other accommodations in HK (but also rather dark and outdated).

Stayed in October 2024

Food was so so - not the quality expected from Marriot. Service level from staff varies. A bit pricey for overall quality.

Close to the airport. Comfortable rooms and gym/pool facilities. Convenient shuttle bus.

Stayed in September 2024

There is no shower curtain in the bath tab. The floor of bathroom is flooding after taking shower. A housekeeper came to bathroom without any cleaning tool after we requested cleaning flooding floor. She mopped the floor around toilet with unused bath towels in the bathroom, instead of a mop. It is unbelievable practice in a five-star hotel.

The location is near the airport, which is good for customers arriving in Hong Kong late. Room is spacious and comfortable.

Stayed in September 2024

Practically no amenities. No lotion or razor. Had to ask for comb. Razor for purchase only from vending machine. Even motel 6 has FREE disposable razors!!! Outside port construction noise.

Beds were comfortable. Bathtub was deep.

Stayed in September 2024