The place smelt, carpets were dirty, walls were water damaged... It looks like it needs a major refit

Prudential for me was in a great location. Close to MTR station and things I needed to do.

Stayed in February 2024

I like the property except that there's no bidet at the toilet.

Very accessible to everything, very clean, good staff and good food.

Stayed in February 2024

The design of the shower screen needs improving as the water runs out onto the floor each time the shower is used. This is for all the rooms! I know this might cost the hotel alot of money to have an upgrade to do them all at once. You can maybe do half then do the rest after so you're able to continue having travellers stay which will make them feel you're putting in the effort to make the hotel the number 1 choice when they come to Hong Kong again! Price gauging is something you need to change around high season period. We know you want to make more money, but seeing the changes the travellers are doing will only make the matter worst! You may need to change this type of thinking and invite more travellers by lowering or keep the price at an affordable rate even during the high season. This will keep travllers wanting stay at your hotel rather than spending the night at the train station!

The location is good. This is my 4th visit there and I'm feel they need to make some improvements with the beds and pillows they provide. They're overdue for new ones. They should also upgrade the room with more usb adaptors or outlets to keep up with the demand of the devices that travellers have while travelling.

Stayed in January 2024

1. Room size are very small. 2. No charging ports near to bed or in room, there is one at bottom of the bed leg side, but the port was not of Indian standard, So I asked at reception but they don't have additional in spare 3. No value for money, the location was not too good, 4. Lighting jn the room is very poor, I guess the the building needs some renovation. Behind the bed it was to dirty, must be they never cleaned too often. 5. I paid 2090 hong kong daller just for a night so I don't think the amount justify the stay. I would have booked holiday inn instead of prudential, just because i got the refrence from my friend who was leaving in hong kong i booke this. 6. Out of the window there is nothing to see, so I would recommend only if amount is near to 500 to 700 Hong kong daller then only book this hotel. Otherwise your experience will be bad. 7. This hotel's room is worth 500 -700 hong kong daller for a night, this is what I feel.

The bed was comfortable but the pillow was hard, sleeping without pillow was much better for me

Stayed in January 2024

Breakfast was not included.

The Location. Staff was attentive to our needs

Stayed in January 2024

Pillows were way to big and hard and the room and hotel is quite old and needs updating.

Location was great but the room was very large and exceptional value for money. The reception staff were also incredibly helpful as I was traveling into China on the fast train for the first time and unsure of the timing and procedure.

Stayed in January 2024

Everything’s perfect! The location is very convenient. The staffs are helpful and friendly.

Stayed in January 2024

The pool was closed. The shower is in the bathtub, meaning you have to step over to get out and this is dangerous when you have mobility issues and there’s nothing to support you. The laundry price is extortionate - about ten times what you would normally pay elsewhere.

Good location next to Jordan MTR

Stayed in January 2024

Upon checking-in, the machine at the concierge did not accept my card's payment which was very frustrating because my card has always been accepted in HK and for larger amounts too. The guy at the counter on the second day was not understanding or patient with me which ruined the joy of my trip (I stayed till Christmas day). The breakfast I ordered to my room was not great nor to my specifications. No sugar was sent with the coffee, the egg was undercooked and not actually an omelette and the bacon was very oily.

I loved how often the rooms were cleaned and the view from my room was wonderful. The rooftop and skyview rooms are great spots for viewing the city and taking photos. It is part of a mall so you can go to the mall easily for shopping or go down to Jordan metro station for easy travel around Hong Kong.

Stayed in December 2023

Poor breakfast. Beds too small

Stayed in December 2023

Interior was very old. Facilities were passable. Wish they had universal power points for charging though.

Location was amazing, close to all shopping in Kowloon area. And also close to MTR station

Stayed in November 2023

The price is look like get higher .The other reason is the room number 622, mattress sag.

The location was comfortable by using the bus from and back to airport .The other reason is not far from Temple Street..

Stayed in December 2023

nothing to tell you but I saw a roach in my room

Stayed in October 2023

Nothing

Location

Stayed in November 2023

The location was great. Everything you need. Near jordan station

Stayed in November 2023

Most things.

We had to check out a few days early due to a family emergency, hotel couldn’t give a stuff and just said no refund to you , you just give us key and go. Wouldn’t stay there again. Staff at front desk rude English very very poor , they didn’t give a toss. Very poor hotel. Could’ve found better at a much better price.

Stayed in November 2023

Staff unlocked and opened your room during night time and without even a knock. Luckily we put the bolt on so the door didn’t fling open. He apologized but we were shocked and terrified.

Good location. Guests can use passage way next to the concierge to access Jordan MTR through the mall. Room is clean, large for HK standard, and has windows that look onto the street. Room make up is once every two day but this was informed since reservation. You can still ask for more tissue paper and rubbish bags. The complementary drinks were also generous.

Stayed in October 2023

The staff at the counter was rather stressed and unfriendly. The room was definitely not meeting our expectations in terms of star-hotel. We did not even want to walk barefoot on the floor/carpet due to the dirt. Also, the beds were not comfortable at all. By saying all that, I went to various hotels in Hong Kong before and therefore, I am very well aware of what you can expect or not.

The hotel was next to the metro station, with a direct connection. So we did not need to walk out of the building to get there. The hotel provided complimentary drinks in the room. Netflix was available, too.

Stayed in October 2023

Daily rate booked online was too high. Heard counter staff giving quote to a customer enquiring on the spot the rate was about half of what I have paid

Location

Stayed in October 2023

The lift is very uncomfortable. Wasting time alot

Location

Stayed in September 2023

Room Air condition is noisy and the rooms are near the pump room.

Location

Stayed in September 2023

Every day clean needed

No

Stayed in September 2023

None

I have kept coming to the same hotel for the last 30 years. Service has always been exceptional, though facilities are a little dated, they made it up with the room cleanliness, service and exceptional location.

Stayed in September 2023

Hotel try to charge me twice. Be cerefull. Took me few hours to clear me bill. Thanks god I checked my account day before check out.

Breakfast was good. Don't buy it thru Booking.com becouse it cost 24 euro. Buying from hotel only 12 euro.

Stayed in September 2023