Breakfast is not up to general standard, food is lukewarm. It is not worth to what Sheraton charge for

Stayed in July 2024

Old lobby

Location

Stayed in July 2024

I was quite disappointed that there were no movies available to watch in my room :(

Stayed in June 2024

The unpleasant and pungent odour of the recently renovated hotel room makes people feel dizzy. The hallway from the elevator to the room is also very hot and filled with the same disgusting smell.

Stayed in June 2024

They not not assigning the ocean view room as promised Also not honor the Bonvoy points , basically asking us not to book by booking.com any more

Stayed in June 2024

Mortons steak house nonsensical outdated dress code

I selected the harbour view room and they put me on the 17 floor which was outstanding. I kept the curtains open the view was so good.

Stayed in June 2024

N/A

Location and newly renovated

Stayed in May 2024

A shuttle bus to mall or airport will be a bonus one.

Location is the most important prime factor for choosing the hotel plus the other points like cleanliness and staff courtesy service, value for money etc.

Stayed in June 2024

Can't find the direct underground access to MTR..

The room was a good size, bed and pillows were comfortable, housekeeping was superb; they even folded my child's jacket and place neatly by the couch, placed my child's soft toy on the pillow, and coiled our phone cables neatly. Short walk to Victoria Harbour.

Stayed in June 2024

could not open window

All was perfect as expected

Stayed in May 2024

The hotel seems very old, and not impressive. Also, there was no any movie channels in English :( My family had to change the room because there was a smoke smell from the above room that got through the hoods/fan to the other room.

I like the location of the hotel and breakfast was good. The shopping malls are just steps away from the hotel 👍

Stayed in May 2024

Cleanliness. Other people’s hair on towel and tub. Pillows smelled. Bed was not as comfortable. Flies in room.

Location.

Stayed in May 2024

The entrance that has steps

Location was fantastic

Stayed in February 2024

I could not cast from my device to the TV

We pick the room with the harbor view. The room is newly renovated. The location is perfect.

Stayed in April 2024

There seems to be an issue between the Hotel and Booking.com. They wouldn't give me Mariott stay points because I had booked through Booking and not with them directly. They also refused to give me a printout of my bill, which I need for work, because the reservation was done from Booking. Finally, they have a very expensive breakfast buffet but no option for a simple a la carte coffee and croissant, which makes for an inconvenient experience. Also the light fixtures in the room are hard to adjust - there's only one large master switch that puts all lights on and a hard-to-access reading light.

The cleaning staff were nice and professional. The location is fantastic.

Stayed in April 2024

The room was very small for the price paid. The staff didn't help to reduce the queue when checking in and were unable to help book a taxi to the airport. The gym closed early and didn't open until after 6:30 which doesn't suit people travelling for work. The maximum shower height was chest height so unable to have a proper shower. I had one night here and one night at the Shangri-La and they couldn't have been more different 5* experiences!

The room was clean.

Stayed in April 2024

Felt some of the staff were rude particularly at breakfast and also main reception. I booked with breakfast included but turns out not. I need to investigate but all Sheraton were interested in was me paying the bill. Break down of invoice total confusing as only showing what I have meant of owed rather than total minus the 5000.Hkd deposit I put down. Totally confusing with not much understanding with the staff members. Was asked to come down and clear the bill and when I did the lady said I did not owe anything and zero value. I stayed at Holiday Inn for one night in China and it was streets ahead in every aspect to the Sheraton!

Close by to Harbour and had everything there.

Stayed in April 2024

I felt serious security issue . The hotel has no security system at the elevator

I was concerned

Stayed in March 2024

Advice from staff was poor. Lack of local knowledge. Reaction from management was inadequate.

Location

Stayed in March 2024

Beds too hard Not value for money

Stayed in March 2024

The Sky Lounge bar closed so early. It's a joke. They wouldn't even let us in for one drink. There was still time before closing. Also the mall attached to the hotel is closed. The whole property feels dead.

Good location.

Stayed in January 2024

The reception was rude and helpless. I booked my room with breakfast included. She said it was not included and asked me to contact booking.com to double check. Worst service ever. The room was not properly cleaned. Cleaner left the wiping cloth on the table. Water was inconsistently hot and cold.

Stayed in February 2024

Very bad.

Stayed in February 2024

Nothing to report

Clean modern and offers harbour view

Stayed in February 2024

No bar service at swimming pool Old rooms Too many people at breakfast time Dirty Moquette on all levels

Location

Stayed in January 2024