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Reviews of The Connaught This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

138 Connaught Road West, Sai Ying Pun, Hong Kong, Hong Kong

#222 of 294 hotels in Hong Kong

Guests' Choice

Review Score

Based on 28 hotel reviews

7.1

Score breakdown

  • Cleanliness

    8.1

  • Comfort

    8.3

  • Location

    8.3

  • Facilities

    7.6

  • Staff

    7.5

  • Value for money

    6.8

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: October 3, 2024

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • King Suite with Ocean View
    • Stayed 1 night

    No bath and shower ammenites. No water given for drinking. Terrible

    Spacious but no amenities in teh bathroom and no water was given at all. At least 2-3 bottles of water should be given to the guests

    Stayed in August 2024

  • Reviewed: January 1, 2024

    7.0
    Good location, good space
    • Leisure trip
    • Couple
    • King Suite with Ocean View
    • Stayed 1 night
    • Submitted from a mobile device

    Noise on top of the ceiling, kettle had weird smells

    Clean and good location. Spacious

    Stayed in January 2024

  • Reviewed: November 6, 2023

    8.0
    A great base for exploring Hong Kong, close to all forms of transport and shops, including 2 convenience stores. The apa
    • Leisure trip
    • Couple
    • King Suite with Ocean View
    • Stayed 1 night
    • Submitted from a mobile device

    I emailed the property twice prior to book an additional night however did not receive a response. I ended up making a new reservation rather than extending my original booking and the staff did not see the extra night when we checked in. It was luckily not an issue. The refrigerator was not cleaned out from the previous occupants and there was smelly old spilled milk inside.

    Great location on Hong Kong Island with amazing views. The apartment was huge with excellent lighting and air conditioning. A shared laundry on a separate floor was free to use and a great convenience to us after spending 5 days in Taipei beforehand.

    Stayed in September 2023

  • Reviewed: June 22, 2023

    6.0
    We appreciated the size of the room but felt remote from Central Hong Kong.
    • Leisure trip
    • Couple
    • King Suite with Ocean View
    • Stayed 2 nights

    Location as we had to spend a considerable amount on transport to get us to central part of Central district in Hong Kong.

    Hotel didn't reflect photos. Space accurate but age difficult to tell and it was quite old. Location was quite a shock as it was in a downmarket part of Central and difficult to find restaurants open when we arrived at 8.45 pm.

    Stayed in June 2023

  • Reviewed: May 9, 2023

    7.0
    good view and good room
    • Leisure trip
    • Couple
    • King Suite with Ocean View
    • Stayed 4 nights
    • Submitted from a mobile device

    hard to find breakfast

    room size and it’s is very clean

    Stayed in May 2023

  • Reviewed: March 28, 2023

    7.0
    Good hotel with awesome staff and service, but some information on the booking page was inaccurate.
    • Leisure trip
    • Family with young children
    • King Suite with Ocean View
    • Stayed 4 nights
    • Submitted from a mobile device

    1. No cleaning service except taking out the trash bags on Sunday due to the public holiday rules. It's ok for us but a notification about it should be added on the booking page. 2. I was looking for an Airbnb style hotel with a washing machine and a dryer in each unit in Hong Kong before my trip. So I asked the property about it by sending messages via Booking, because only "dryer" was mentioned as one facility in the kitchen area on the property booking page, and I wasn't sure about whether it referred to "hair dryer" or other stuff. However I never got the answers from the property and in fact the laundry room was shared. I'd cancel my booking if knew it before my travel.

    The staff, location, cleanliness, the room views, and the room size.

    Stayed in March 2023

  • Reviewed: October 26, 2024

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • King Suite with Ocean View
    • Stayed 4 nights
    • Submitted from a mobile device

    Very spacious, clean and comfortable. And the view from the room is spectacular. Good location too.

    Stayed in September 2024

  • Reviewed: August 1, 2024

    10
    Spacious, Comfortable, with Spectacular Views
    • Leisure trip
    • Solo traveler
    • King Suite with Ocean View
    • Stayed 1 night

    Some minor traffic noise from the freeways below, but not nearly enough to be disturbing and nothing after midnight. The location is a bit on the edge of town, but a very short walk from the middle of Sai Ying Pun and the MTR.

    Hard to beat the views over the harbour. The apartment is very large by Hong Kong standards, and very stylishly decorated. The place was spotless and modern, and the staff were very friendly and helpful.

    Stayed in August 2024

  • Reviewed: December 24, 2023

    5.0
    Could be a cozy home if you know all the information in advance. But not good value for the money for me.
    • Solo traveler
    • King Suite with Ocean View
    • Stayed 4 nights
    • Submitted from a mobile device

    Although I paid before I check in, and there was only one customer (me) at the front desk, it still took more time to check in than I expected. Actually no lobby for guests. There is a space and some decorations but ppl are not allowed to enter. They don’t offer soap in the wash room. (maybe they should have said it in advance) (But thank God toilet paper is ready to use.) The receptionist tried to get me a soap when I asked him. Then he told me I can put the trash outside the door and they will take the garbage away. I thought they don’t clean up the room everyday spontaneously (they will if you asked them to do so). The weather was extremely cold but they asked the guests to keep the air conditioner setting in a mode in order to avoid mold growth. I believe the mode was changed into warming up by the cleaning staff. Hence, finally I could stop shivering while I was in the room. However that was the last night I stayed there. No drinking water was provided. Honestly I expected to get more sweet service and higher quality with this price. Honestly I could book a small room from mandarinoriental with almost the same price.

    The space is big enough and relaxing. I’d say you’ll feel you’re at home not in a room.

    Stayed in December 2023

  • Reviewed: May 14, 2023

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • King Suite with Ocean View
    • Stayed 5 nights
    • Submitted from a mobile device

    I am still waiting get invoice from them- that is also your duty to make sure that happens. Not sure I will use booking.com again

    H

    Stayed in April 2023

  • Reviewed: May 3, 2023

    10
    great location and good experience
    • Leisure trip
    • Family with young children
    • King Suite with Ocean View
    • Stayed 1 night
    • Submitted from a mobile device

    the location of the property and the harbor view

    Stayed in April 2023

  • Reviewed: April 3, 2023

    3.0
    Good location but cleanliness and hygiene is an issue
    • Business trip
    • Couple
    • King Suite with Ocean View
    • Stayed 4 nights
    • Submitted from a mobile device

    1) I sent multiples emails to the property but no respond 2) the bed sheet and the blanket didnt changed daily as pet said 3) cumulate dustbin didnt clear

    The staff is friendly and the location

    Stayed in April 2023

  • Reviewed: December 30, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Suite with Ocean View
    • Stayed 3 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in December 2024

  • Reviewed: January 7, 2024

    7.0
    Good
    • Business trip
    • Solo traveler
    • King Suite with Ocean View
    • Stayed 3 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in October 2023

  • Reviewed: November 14, 2023

    7.0
    Good
    • Business trip
    • Solo traveler
    • King Suite with Ocean View
    • Stayed 4 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in October 2023

  • Reviewed: August 28, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Suite with Ocean View
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in August 2023

  • Reviewed: May 1, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • King Suite with Ocean View
    • Stayed 2 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in April 2023

  • Reviewed: April 30, 2023

    6.0
    Pleasant
    • Business trip
    • Couple
    • King Suite with Ocean View
    • Stayed 3 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in April 2023

  • Reviewed: March 31, 2023

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • King Suite with Ocean View
    • Stayed 3 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in March 2023

  • Reviewed: March 7, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Suite with Ocean View
    • Stayed 2 nights

    There are no comments available for this review

    Stayed in March 2023

  • Reviewed: February 2, 2025

    1.0
    Very Poor
    • Leisure trip
    • Family with young children
    • King Suite with Ocean View
    • Stayed 4 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in February 2025

  • Reviewed: November 19, 2023

    10
    Exceptional
    • Business trip
    • Couple
    • King Suite with Ocean View
    • Stayed 3 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in October 2023

  • Reviewed: October 17, 2023

    3.0
    Poor
    • Leisure trip
    • Couple
    • King Suite with Ocean View
    • Stayed 4 nights

    There are no comments available for this review

    Stayed in September 2023

  • Reviewed: August 4, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • King Suite with Ocean View
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in May 2023

Showing 1 - 25

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