When we arrived there were no towels, a tiny amount of toilet paper and no English Breakfast tea. Throughout our stay of 8 nights we repeatedly had to ask for more toilet roll and tea - admittedly once we asked more was provided promptly. In a 5 star hotel we shouldn’t have had to ask

Great location, nice room, reception, concierge and doormen all professional and friendly

Stayed in November 2023

Getting taxis is not an easy task, even from the hotel. Make sure you have your Uber app working in Hong Kong.

The location is ideal for causeway bay. The hotel amenities are great. The staff are efficient.

Stayed in November 2023

I got the old room this time while before this I got the renovated room

Location and the helpful staffs

Stayed in November 2023

check your mattress. Ours were wrapped in shrink wrap... and that is a 5 star hotel??? it was removed once confronted. the room has very poor sound proofing form the hallway.

staff

Stayed in October 2023

It took some time to work our which switches were for which lights. The tv did not work properly when we first checked in.

The location of the property, the room facilities and breakfast were all excellent.

Stayed in October 2023

The check in process was very slow this time. It used to be much smoother and more prompt.

The hotel's location could not have been better, only minutes from the subway station, right next to the park, offering great views of the park and partial view of the harbour. Many restaurants , shops and malls within walking distance.

Stayed in November 2023

Quite expensive for what it is… breakfast is ok, but not great.

Great location and amazing rooftop bar.

Stayed in November 2023

Room not properly prepared. No bath towels.

Location

Stayed in November 2023

Had to request for bottled water. Bearing in the high room rates, we expect basic amenities like bottled water.

Excellent location. Within 100 m to Subway station. Great shopping in vicinity.

Stayed in November 2023

Long check in process

Great location, generous size of room, friendly staff, good cleanliness, exceptional view of the Victoria Park

Stayed in October 2023

Poor lighting, poor furnishings and toiletries.

Very good location.

Stayed in November 2023

Some staff are not polite. On the phone, they spoke harshly. Same with reception at the dining room. Check-in/check out staff could improve with their English accent. They used to be better. Doorman was not helpful with getting taxi and telling the driver where the guest want to go.

Food was good. Pork sausage and most warm food taste good. Will be better if there’s some variation from day to day. Everything is exactly the same every morning!

Stayed in November 2023

Well appointed, quite recently renovated, large room (for HK) on one of the executive floors, overlooking Victoria Park. Very nice breakfast and afternoon snacks and cocktails served in executive lounge with great view of Victoria Harbour and TST. Great location close to public transport.

Stayed in October 2023

Whilst the day package for use of the executive lounge is great but there was on occasion issues with charges. On one occasion having used the executive lounge for breakfast we requested at breakfast that we wanted the day package however only breakfast was charged t our room. When we returned there was a reluctance to remove the charge for breakfast and bill properly.

Location wise the hotel is situated within easy reach of the MTR and also has 24 hr supermarkets round the corner which is was extremely convenient. The room was great although the decor was a little dated. The executive lounge had good facilities and the all day package works quite well for those interested. The staff were all very polite. The gentlemen at the door and also the ladies cleaning the room were all very polite.

Stayed in October 2023

Having to leave the hotel and queue in the public passageway for breakfast Having to leave hotel reception to access a toilet Window in toilet looking onto main bedroom ( blind was provided)

Excellent location next to the park Friendly and efficient staff Good choice at breakfast Close to river Close to Metro Close to shopping and park Very clean and comfortable

Stayed in October 2023

Room near the elevator. Super noisy

Excellent location and service

Stayed in November 2023

The sounds of running water from the pipe in my room 718

Location. Staff

Stayed in October 2023

Toiletries could have been better

Stayed in October 2023

no

for my room , no have coffee machine. we have only boiler.

Stayed in October 2023

Nothing

Excellent

Stayed in October 2023

Bed is too hard.

Room size , location

Stayed in October 2023

Room was excellent for 4 guests.

Stayed in September 2023

My bed wasn't the most comfortable, the mattress was kind of hard and the pillows - all four of them! - were rock hard. Usually, when a hotel offers you four pillows, two of them are firm and two are soft, usually feather, but not in this case. I was only there a few days so I didn't bother asking Housekeeping if they had any other softer pillows, so I don't know if that was an option. It might have been.

The Park Lane Hotel, also known as The Pullman (be aware if you are looking for it on your map!), is in a great location in Causeway Bay, very close to shopping malls, restaurants, grocery stores, and the MTR Causeway Bay stop. It is also right across the street from Victoria Park which is a bonus. In such a densely populated city, it is really nice to just walk across the street and be in a green area. The restaurant on the main floor, called Ebb and Flow is great, super good staff and delicious set breakfasts and set lunches. I didn't get to enjoy the Skye Bar, as the weather wasn't conducive, but maybe next time. Overall, a very enjoyable stay.

Stayed in October 2023

No water in the room

Stayed in October 2023

Location for my purpose good. Staff very good.

Stayed in September 2023