None

Doormen like Sony and Happy are very helpful all the time.

Stayed in May 2024

As always perfect

Stayed in April 2024

Nothing!

The property was exceptional. I will definitely stay there again. The location was very central close to MTR, shopping, cha cha tengs. Staff very attentive, room very clean and well kept. I will stay there again next time I'm in Hong Kong

Stayed in April 2024

I got old room type (non-renovated). The bed was uncomfortable and there was sound from air con quite loud, so hard to sleep well.

Location

Stayed in May 2024

View.. City view side is just a view of buildings close to the hotel

Spacious room, clean, quiet

Stayed in May 2024

No kingsize bed its all queen size in the hotel

I like that i left my earphone on the bed and i already checked out then i realized my earphone was left in the hotel so i went back for it and they gave it back to me

Stayed in April 2024

Every thing 👌🏼

Stayed in March 2024

No free bottled water. Some hotels give 2 bottles a day.

Stayed in April 2024

The room was very small for a family room and totally different from the photos on booking.com

The location was convenient and close to causeway bay mtr.

Stayed in April 2024

Birthday amenities were promised upon check-in but not provided.

Location

Stayed in April 2024

The rooms are quite dated and does not have the quirky interior and vibes that Pullman hotels are known for. Bathroom was so so, pillows were really soft that your head gets depressed downwards and quite annoying. Not a comfortable sleep to be honest. Got a harbour view room but hardly a view as its towards the park and only partial of the harbour.

Location was excellent and many amenities around. You got Winsor shopping opposite that has Marks & Spencer and Muji and many kids stuff. There's also a 24h Welcome supermarket. Walking distance to Sogo and Times Square. Housekeeping staff were nice though. That's the only plus point

Stayed in April 2024

The rooms are quite dated and does not have the quirky interior and vibes that Pullman hotels are known for. Bathroom was so so, pillows were really soft that your head gets depressed downwards and quite annoying. Not a comfortable sleep to be honest. Got a harbour view room but hardly a view as its towards the park and only partial of the harbour.

Location was excellent and many amenities around. You got Winsor shopping opposite that has Marks & Spencer and Muji and many kids stuff. There's also a 24h Welcome supermarket. Walking distance to Sogo and Times Square. Housekeeping staff were nice though. That's the only plus point

Stayed in April 2024

The location is accessible to good and fine restaurants and malls and the room was very comfortable with good view and helpful staff.

Stayed in April 2024

The bathroom was very big and clean but 2 of the walls were glass. Even though there was a curtain that covered it all privacy was somewhat of an issue but I have been told a lot of the hotels are the same

This hotel was conveniently located close to the family we were visiting. Staff was friendly and came in to clean every day. Recommend a visit to the rooftop bar in the evening for a great view of the city.

Stayed in April 2024

One guy work for room service was rude

Everything

Stayed in April 2024

The staff at check in - didn't give us the room we booked for and told us it was a misunderstanding and said all guests couldn't choose room configurations during booking. I showed her the options were still being advertised as we spoke to which she replied it was a mistake with their marketing team! Mistake or not, I've already paid the booking in full, it's a done deal. She said what we booked for had ran out and when I kept pressing for it, she said there was one last one! If she was telling the truth then it's bad management to sell the room we've already paid for months in advance and randomly allocated another room for us. If she wasn't then it's very unprofessional and bad tactic to try to keep a room that they might be able to sell for more. Just a very bad first impression for a nice hotel.

The space in the room and the convenience of having a supermarket next door.

Stayed in April 2024

Cheap room design

The hotel location

Stayed in April 2024

Nothing

Location Room Bathroom Room amenities Side access to hotel

Stayed in March 2024

Will never understand why a 5-star hotel can get away with serving the same breakfast dishes day in and day out. Breakfast 3 days and there is nothing new any longer - dead boring. The executive lounge's "food" offerings are borderline insulting in selection and quality

rooms ok, breakfast adequate

Stayed in March 2024

70Hkd for cafe latte at the cafe in the lobby. I just returned from 3 months in Northern Europe, known to charge 3x the normal price of coffee in Australia (where I’m from) and it’s still cheaper than the 70Hkd you’re charging.

Help with luggage to room, interior design of room, steam room/rest area beyond the gym and friendliness of cleaning staff

Stayed in February 2024

Location, Breakfast, Cleanliness of the rooms, WiFi All staff

Stayed in March 2024

Stayed twice at beginning and end of larger holiday. On both occasions we booked a park or harbour review. On return visit we were told that we were upgraded but we were very disappointed to find that we had neither a park or harbour view. Instead we looked out onto the back of some unattractive buildings. On challenging this, we were told the upgrade was for better furnishings! We did not travel from the other side of the world to look at the hotel’s furnishings. In addition, on our return visit there were no bottles of water in the room and one of the dressing gowns, although spotlessly clean, had numerous holes in the sleeve. Overall it did feel like a five star hotel.

Location was goid

Stayed in February 2024

window out view not well even I paid to upgrade.

Stayed in February 2024

To overpriced for the facilities present. Requires renovation, too old.

Location

Stayed in January 2024

The room was a little small.

Mattress super comfortable, view of park spacious.

Stayed in February 2024