I found everything nice

I didnot avail of the breakfast, location was very convenient

Stayed in June 2023

noise insulation in the rooms. some rooms smelled of cigarette.

the location

Stayed in June 2023

The Bar upstairs was filled with cigar smoke, it was overpriced, and the staff were very rude.

Location, comfort and cleanliness.

Stayed in June 2023

all is ok

Staff very kind and professional : Mr Leo of front desk is very professional and available to satisfy any request Breakfast very good lounge area excellent and quality of food excellent

Stayed in April 2023

slow and disorganized check-in, not to mention that a pair of shorts was deducted from my credit card and after a week I still haven't had a refund!

bar with amazing view!

Stayed in May 2023

There was a queue for checking out and there was only one staff servicing at the check out counters. On the other hand, there were three other staff clustered around the check in counter chatting away with no guests checking in as the time was around 9 am. The person queuing in front of me indicated to the one check out staff that she is in a hurry and only then did the said staff called out to the three others for help. Then only did the idle staff moved into action. When I was serviced by one of the idle staff, she showed annoyance that she was called into action. Totally disinterested in what she was doing and I would have been very happy if I were serviced by a machine. Really looking forward to easy self service check in and out (like in the supermarket self service check out counters or airlines self service check in) to avoid all these unhappy disinterested service staff. The hotel will be far better off in all aspects, including cost wise, if they were to start and encourage the use of self service check in/out counters with rebates (credits to guests' account or discounts upon checking out) if guests were to use the self service option.

Location, Location, Location. All you need to do is change some of the attitude of your service staff especially the young ones and you will be highly rated

Stayed in May 2023

This hotel charges indiscriminately, we pay attention to ⚠️ when staying in the hotel, many customers may accidentally use the hotel room charge service, and then by the hotel rude income customers high fees. I used the hotel landline to call, charge me 4800HKD, but the room did not have any charge tips, I seriously looked for, did not find in the room to call the price list of charges, and finally after my Hong Kong friend's negotiation, charged me 3000HKD, so expensive phone bill, enough to buy a cell phone.

Stayed in May 2023

good location, good hotel to stay, comfy bed, spacious, clean...

Stayed in March 2023

nil

the lounge service was great

Stayed in May 2023

I was bitten by bed bugs and so were my parents and our rooms are next to each other

Staff and service was good. However the rooms are bit dated. I dont know how clean it is.

Stayed in April 2023

check in could have been done better. was at the hotel between 10-11am understand that the room wasn’t ready but did the paper work first. when out and came back at 2pm but out of the 2 room, 1 wasn’t ready but the staff told us it would be ready before 3pm. so we disrupt our original plan and came back at 3pm to check in the remaining room. but it wasn’t ready again so we decided to come back at night to get the last room. asked for 2 complimentary breakfast for our parents so that they could enjoyed the breakfast next day but was told that we were upgraded from city view to park view so couldn’t get complimentary breakfast for our parents. by the time we came back at night seriously wat view was there?

I like the location was near to the train station and the bed is comfortable. staff was attentive.

Stayed in April 2023

cleanliness - walls of room and in particular bathroom had not been properly cleaned at all we stayed 4 nights and were located right next to the lift shaft - with 2 children it was far too noisy - we asked for a room change and were given a much smaller room which hadn't been updated - it had a bath with a shower curtain! We stayed in the first room but suffered 4 nights of sleepless nights - we were not impressed and the hotel staff didn't even try to move us around despite our complaints. Vegetarian options at breakfast are few and far between - extremely expensive considering how little we could eat.

location

Stayed in April 2023

Nothing

Location, staff, especially the doormen at the lobby entrance!

Stayed in April 2023

Nothing, all was good

Everything

Stayed in April 2023

room size too small and toilet design

very convenient

Stayed in April 2023

HKD 1000 deposit paid at the time of check in can not be refunded without pushing to the hotel staff to do so after going back to home despite their saying that charge credit card is not be made if I don’t use anything such as IDD or damage hotel facilities. We have to be careful of what the hotel calls deposit.

clean, good location etc.

Stayed in March 2023

I wish they would improve on the room. It was not that clean. I saw strands of hair on both our beds. We were booked in a family room. The ceiling of the toilet was tearing off. The toilet lack hooks to hang towels. We were a family of three so we needed more hooks for the towels but the entire toilet only had one. And the worst part of the room were the beds and the linen on them. The bed sheet and duvet had holes on them. I didn't expect it on a Pullman hotel chain. It was really disappointing. The bed / mattress was really old and lumpy. It was very very uncomfortable to sleep in. Please buy new mattresses. In total, for the amount we paid, i think we could have gotten a better room somewhere else.

Location. Location. Location. This is for me the only thing going for this hotel. The location is excellent. Near a subway station (Exit E). Plenty of restaurants and shops around. The place is alive even in the evenings.

Stayed in April 2023

at night only 3 lifts were operating and we needed to queue to go up. though it was a short while

location is perfect for hk tourist at the heart of causeway bay shoppign district

Stayed in March 2023

not applicable

location, breakfast, friendly staff

Stayed in March 2023

Facilities. Room was old.

Location

Stayed in February 2023

lack of amenities and no bidet in toilet

convenient

Stayed in March 2023

very dark and unwelcoming decor

location

Stayed in March 2023

staff > so so , not that nice and helpful facility > not good > extra charged for adaptor / USB socket broken

location > great bathroom > good bed > good

Stayed in March 2023

Prime location & excellent service from staff!

Stayed in March 2023