We just spent one night in transit. The hotel is perfectly situated for the airport. Our room on the 15th floor was well designed. Very comfortable bed and pillows. The buffet breakfast is served in a lovely bright room on the 9th floor, looking out at a tropical garden. Extensive range of food on offer. Staff were friendly and helpful. Perfect for one night but we would have happily stayed longer.

Stayed in April 2025

Breakfast was very good

Stayed in April 2025

Nothing

The staff were amazing - unfortunately I didn't get all their names. But the staff at reception, concierge, the restaurant and housekeeping were all wonderful.

Stayed in March 2025

Proximity to the metro and the airport, spacious room, swimming pool, gym, delicious and varied breakfasts :)

Stayed in March 2025

The weird elevator / flooring decisions. There are two sets of elevators. One to exit the hotel and access nearby facilities (eg., the outlet mall and the parking garages, etc.); the other to access the guest rooms — even though technically the first set of elevators are also connected to each floor of the guest rooms (but they block the floors of the guest rooms off from access from the first set of elevators). The check-in counter is also weirdly NOT on the ground floor, but one must take the elevator up to 9th floor (or was it the eighth?) for check-in. Then further up/or down to guest rooms on a second set of elevators. To exit the hotel, guests must ride the second set of elevators up/down to the floor where the check-in counter and the restaurant are, then down the first set of elevators. Our room was on lower floor than the check-in counter. So it is a constant up one set of elevators and then down another to go in-and-out of the hotel. Shower design while clean and space saving leaks a little bit of water at the door after each use — perhaps that is the flaw in the design or the seals on the door is failing and require repairs. TV access is rather straining. Remote control works, but TV responds slowly, making channel-surfing a chore. The TV is tiring to use after a long day of walking.... Channel selection is limited with few non-news English speaking channels (which is understandable — this is Hong Kong, after all).

Location was excellent. Right next to and with easy/direct access to the outlet mall. Quick walk access to the metro station that can take you right into the city. Also one metro station down from the connecting train to Disneyland (not of interest to us, though. There was hourly shuttle (about ~20min each way) to and from the airport, making easy airport access. Our room was spacious, clean and modern with the view of the outlet mall down below and surrounding high-rises. Included breakfast was excellent with a large selection of various styles of breakfast from traditional Asian to contemporary continental.

Stayed in March 2025

The hotel is perfect for us. Entry is 3rd floor of the city outlet mall.

Stayed in March 2025

Friendly reception. Convenient location although best to check with hotel about shuttle from airport. Good access to hikes. Well equipped gym and good-sized pool.

Stayed in March 2025

We specially want to thank KATHERINE of the Reception area for her excellent customer service and hospitality.

Stayed in March 2025

Nothing

Very clean and nice facility with good location for shopping at Citygate Outlets. Khun Kate provided use excellent welcome and services.

Stayed in March 2025

Change lift going up and downs

Shower area

Stayed in March 2025

This feedback form!.

Lovely staff, we went on to your sister AKI LOVELY people too.

Stayed in February 2025

The TV only connects to apple devices

Loved the room

Stayed in March 2025

One niggle the pool was closed between 12 and 1 for cleaning which was a little inconvenient. Everything else was great

Beautiful hotel Lovely pool and jacuzzi. Comprehensive gym The hotel also offers a day rate Great buffet breakfast selection Free shuttle to and from the airport

Stayed in March 2025

I liked everything about it

Close to the airport. Hotel is in a mall. Very close to subway. That has direct line to central and 1 stop from Disney land. Also has hotel shuttle that goes every hour for free.

Stayed in February 2025

The double elevators to get to guest rooms are quite tedious, but that's a small niggle.

Comfortable stay in a good location. Easy access to the mall and Tung Chung.

Stayed in March 2025

As Tung Chung Local, I knew my way around Citygate which made it easy to locate the hotel. For first-timers, it might not be as straightforward but there are enough signs in Citygate to lead you to the main entrance.

Don’t skip on the Breakfast Buffet — perfectly balanced menu with HK classics and western favourites. Location - less than a 5-minute walk through the mall to the Tung Chung MTR and Bus Station The room was clean and spacious enough for 2 guests. The toilet featured a heated Japanese-style bidet which was a pleasant surprise. We didn’t get to use the pool this time around, but the gym was well maintained and had a good variety of equipment. Every single staff member we met was friendly, polite and knowledgeable!

Stayed in February 2025

Shuttle bus every hour to go to the hotel, 10min by shuttle from the airport, room very confortable and modern, hotel link to an outlet mall so easy for shopping and to find restaurants

Stayed in February 2025

This hotel is perfect

The breakfast is excellent. We also liked the gym and overall design of the hotel. The staff were really friendly and helpful at all times. The hotel is conveniently located inside a mall and we found delicious food and nice shops there. Greatly recommended if you want to use the cable cars and visit the big Buddha since the station is just next to the mall. We loved staying in this hotel (best hotel by far we stayed in and we moved all through Hong Kong and macau and stayed in 6 different hotels)

Stayed in February 2025

If relying on the shuttle please be aware it runs only every hour (most operate every half hour) not so great depending on flight arrival (and taxis are cash only) $26aud for Coke and small pringles did seem excessive

Location was wonderful if you have just a few spare hours and like to shop. 100m from outlet centre The room was beautifully appointed and very comfortable and staff were welcoming and helpful.

Stayed in February 2025

Negatives - The check in and check out is a bit slow with only 2 people at the desk both times. I checked in about 6pm. The other negative is the breakfast experience. It is chaotic and noisy with staff clearing plates like it’s a competition who can be the loudest. The staff seemed better suited to work at a fast food restaurant than a luxurious hotel. They are abrupt bordering on rude. I felt like I was intruding just by asking how/where I can order a coffee. I got my coffee and juice then left my table to get food only to return 2 minutes later to find it had been cleared. The staff brought another one but by then I just wanted to eat and leave. The dining area - the Enclave - like the rest of the hotel is beautiful, looking out of big windows to lovely greenery and trees but inside is not relaxing or enjoyable by any means. I would stay again because of the beautiful rooms and its location to the outlets and airport but I would probably skip paying for breakfast next time.

Positives and there are so many - My room was so beautiful, spotlessly clean and spacious. The amenities are luxurious - shampoo, conditioner and body lotion smells divine. The bed and pillows are so comfortable, I could’ve happily slept and lazed around all day. Absolutely nothing to fault with my room. I felt rested and pampered. The hotel is directly connected to outlet shopping. Tip - I had the best dumplings in the restaurant on your left as you exit the hallway from the hotel lift.

Stayed in January 2025

All excellent. To be remarked a Pakistani waitress at breakfast, who had an excellent memory about my preferences and excellent service

Stayed in January 2025

Nothing, everything was great!!!

Beautiful, clean, friendly staff and easy to and from airport.

Stayed in January 2025

Direct lift to the reception because it is inside the mall.

Accessibility.

Stayed in December 2024

No street level entrance

Location

Stayed in December 2024