none

amazing staff sevice

Stayed in February 2023

Restaurant not cleaned well. Table and chairs dirty

Stayed in February 2023

Food is crappy at the hotel but otherwise it is great.

If you use the train it is a great location. Nice, clean.

Stayed in February 2023

we need fresh air may be need to open window

delicious

Stayed in January 2023

Inside the Elements Mall, there is not clear sign to reach this hotel. The hotel's elevator has unnecessary complexity just for going up and down -- it hides the up & down buttons in a decoration.

Stayed in February 2023

When I called the hotel before the booking, I asked if they've got a sauna running, they said yes. After checking in and heading to the sauna, I was told it's closed due to Covid. That was frustrating indeed. breakfast buffet is average in terms of food selection. Overall good taste is decent, but somewhat standard like in other hotels, certainly nothing unique about it.

Spacious rooms, modern decoration. The staff cloud quickly provide a HDMI cable so I could connect my laptop to the tv. The gym has a fantastic view and has a boxing bag and pretty much all you need.

Stayed in November 2022

nil

staff are very courteous and helpful.

Stayed in October 2022

Booked specifically for the pool and then the location. After a short 3 day trip to china I was looking forward to having a long swim before heading to the airport. This was not advertised as being out of service on the website or the booking. Very disappointing.

Stayed in January 2025

It's a bit old. When compared to other W hotels, it needs a renovation. It was clean though, but not well maintained. Could visibly see the wear and tear in lifts, bathrooms...

The location was superb, and the staff were very kind.

Stayed in January 2025

Terribly old room, with mold and stains. Awful hotel that ruined my wife's birthday. We checked out of the hotel 2 days early and they refused to refund our money.

Stayed in November 2024

very noisy. my room was facing an under construction road that was starting at 6:30am. And that’s what they call an upgraded room…

wide room

Stayed in October 2024

Smells from toilets drain were remaining in the whole bathroom and requested to remove it several times but it could not removed it. Luckily they offer us to change the room but also that room has kind of same issue. Room facilities were seems getting old as well. It used be my one of the favorite hotel in HK before covid period, but unfortunately I will not stay again with current price.

The staffs are very friendly and made a quick respond to our request.

Stayed in September 2024

I wasn’t able to turn all the room lights off - there was under counter lighting on all night.

Handy location for rail links.

Stayed in August 2024

Extra charges to my credit card bill, in which no one from booking.com and the hotel is able to give a reasonable explanation. The steep price for the room is not justified for its hotel facilities. Furniture with old wooden doors and with scratches. Water leaks out of the door during shower. The lighting in the rooms does not provide an ambient feel. I believe w hotel may need to look into improving its facilities. I have booked the same W hotel in Macau and the facilities were much better, and with a cheaper price.

Convenient location

Stayed in May 2024

1. Quality of the room is terrible! Toilet stinks like a public toilet (mind you, the public toilets in the Elements shopping mall did not stink at all). Furnishings in the room are old and worn (haven’t seen a hairdryer this bad for years, as of many examples). 2. Most staff are uninterested and unhelpful 3. Things like cups, glasses, mirrors etc not cleaned properly

Location

Stayed in January 2024

Toilet has smells when 1st day check-in. Has told housekeeping to re-clean. 3rd has not change new towel

Room spacious

Stayed in December 2023

Beakfast was chaotic. Restuarant offering way below expectations. Check in a nightmare. General staffing and standards way below par.

House keeping did a good job,, room was comfortable enough for the price point. Good gym, poor spa facilities.

Stayed in November 2023

The bed…perhaps too old and lacks supple firmness … uncomfortable we couldn’t sleep well.

Location was great…close to MTR station and very upscale elements mall

Stayed in November 2023

Breakfast has no waiter. The staff only pick up plates but no one to order coffee or water. Took 30 minutes to get my coffee for breakfast. The 2:nd day they forgot.

Location and bellboy.

Stayed in November 2023

Cheap toiletry, scars left on carpet

good location, room is a bit old, wears and tears.

Stayed in May 2023

this hotel needs a serious renovation. nothing to clean the machines a the gym

location and size of the room. nice view.

Stayed in March 2023

There are no comments available for this review

Stayed in March 2025

There are no comments available for this review

Stayed in March 2025

There are no comments available for this review

Stayed in March 2025

There are no comments available for this review

Stayed in February 2025