CLEANLINESS

LOCATION

Stayed in March 2025

They moved us to a room without a sea view or King bed, which is what we booked. We looked at another building. We had to get tickets for breakfast and half the time the office was closed. The service at restaurant for breakfast was poor The first day they didn't even have coffee. We had to buy toilet paper at one point because they didn't clean the room or refill amenities.

Location was convenient to things we wanted to do. The room was spacious and decent.

Stayed in January 2025

Kitchen missing utensils. Shower leaks constantly. Dirty beach that can't be used for swimming because no one cleans the beach and it's used to dock all the boats for outside activities. The pool area doesn't have nice lights or outlets for electronics or nothing inviting. It's old, used and with colored lights like a cheap bar.

Breakfast good but I hated to have to ask for the tickets daily instead of getting them all at once.

Stayed in July 2024

Standard of the breakfast area

Proximity to the beach, the porch at the bungalow

Stayed in March 2023

The smell of sewage around our cottage, sound of falling coconuts falling on our roof (very loud).

Breakfast was good, people were very nice and helpful, location to the beach was great.

Stayed in March 2023

When I got there, before check in time, the reception was close, a security guard had to look for fhe phone number of the recepcionist. The receptionist said he did not have any information about my reservation, at 7.00 pm they manage to leave the key to the guard. I found an filthy room. Next day I asked the receptionist what will be the charges if I left the room that same day, he said that the people from booking will get in contact with me (as I manage the deal with them)...no body from booking.com ever contacted me. It was one of the worst experiences in my life, staying in an environment I didnt feel secure and was dirty. I felt I was at the cheapest motel, with mirrors on the ceiling and walls...

Stayed in March 2023

uncomfortable bed, really bad.

it’s close to the beach. It was clean.

Stayed in December 2022

Rock room need maintenance as fast as you can. AC switch its not working, so you need to turn it on directly from contacts box, very dangerous, we prefer not to use it. The toilet was blocked, we reported several times, when the manager Fausto was advised, he was rude about it, I asked for something to do, you cant stay at an hotel with the toilet blocked; he just answer in a rude way to report to booking.com. They finally fixed it, but the toilet have days blocked, other guest from differents rooms at the villa reported the same issue.

Its the right place to be, close to everithing. The attention from almost all the crew its great :) including the security, and special thanks to Vicky. Fausto please check your attention to guests.

Stayed in January 2023

Uncomfortable bed. Need a small table for a place to eat. Roach in bed.

Location

Stayed in July 2022

The lady in the front desk couldn’t take the payment because she that manager was on vacation.

Stayed in September 2024

Somewhere outside there was a smell like sewer. I don’t think it was the property it was outside near the area where the property was.

Close to the beach, although we arrived late and the office was closed the key was ready for us to go in . It was fresh and clean.

Stayed in June 2024

It was nice enough on the inside, but it felt like they tried to make it feel like luxury without actually putting in the effort to make it luxury. The sink was in the wrong spot, the “rain shower” didn’t have enough water pressure, small things like this. The customer service was the worst we had experienced during our travels. Upon check in, the office was closed when we arrived (around 4 PM) and a security guard handed us an envelope with our key in it. We did not get a WiFi password and could not find anyone to help us on that front. Upon checkout, we needed to leave my 10:30 to get to the airport, and the office did not open up until 10:15, so we were quite stressed and the person working the desk was not helpful. She let us checkout, leave the key and get in the cab her friend had called for us, halfway to the airport she called our cab driver to say that we needed to come back and pay for our stay, which we had figured was taken care of because she didn’t ask us to pay when we left. All in all, very frustrated with the customer service, aside from that it was a nice stay

Great location, the room locked and had AC, the property itself was good enough.

Stayed in May 2024

The cabin or the cabana is too old and beds are too hard in comfortable and bathrooms are too old but if these cabins are new it will be so nice.

It’s too close to the beach and the big room at the rock tower.

Stayed in December 2023

The pictures on the web do not reflect the property at all. Dirty all around the cabins. Mosquitos all over. There is not staff on the property at all times. I would not stay there a second time. Bad smell at the pool.

Pool was clean.

Stayed in September 2023

Front of the beach is perfect love it

Stayed in August 2023

One of the beds was in terrible condition,no body wash and shampoo,no electric plug for the hair dryer inside the bathroom,we saw a lot of  roaches,the front desk did not give us what was needed it to claim our breakfast and us the pool when we checked in,we alway ask for what was needed it not a good experience at this hotel.

Location

Stayed in July 2023

Very out dated; smelled like cigarette smoke

Just the location

Stayed in July 2023

Beach area Not as clean as neighboring resorts but still awesome location. Office not open much. Will still stay here again.

Location.

Stayed in July 2023

Wifi was so bad. The toilet was bad as well. I asked the front stuff to repair the toilet, and he said the repairer would go to repair in 10-15 minutes, but no one came like for a hour until I asked them again. Also couldn't sleep because it was so noisy outside all night.

The location was good. We could go to the beach for 30 seconds by walk.

Stayed in April 2023

internet didn’t work, no hot water

Location

Stayed in January 2023

The sad shape of the cabins: Weak wifi signal or no signal at all. Burnt out lightbulbs on the veranda. A leaky toilet that was fixed but continued to have a constant drip. Only soap bars in the bathroom. We had to ask for shampoo and conditioner and were given only a bottle of shampoo.

The seafood soup.

Stayed in January 2023

no safe for valuables in the room

location

Stayed in December 2022

Place was ugly, old, dirty, crockery was rusted, washroom was leaking, bedding was in poor condition.

Nothing.

Stayed in December 2022

proximity to the beach!!!

Stayed in September 2022