We recently stayed at this hotel and unfortunately had a less than satisfactory experience. The rooms were equipped with a temperature control system that had been switched to summer mode, despite the fact that it was only 9 degrees Celsius outside and certainly not summer weather. As a result, the rooms were uncomfortably cold and it was impossible to adjust the temperature to a more comfortable level as the hotel staff informed us that they could not change the entire system. This issue made for a very unpleasant stay, as we were not able to fully enjoy the amenities and relax in our rooms. While the hotel's location and other amenities were decent, the temperature problem made it difficult to fully appreciate them. Overall, we were disappointed with our stay and would caution others to check the temperature control system before booking.

location and breakfast was very good.

Stayed in April 2023

Staff in reception is not welcome. not friendly and aggressive. the best of this staff is Maija, she helped me so much. BR.

Nice location

Stayed in March 2023

The service of the customer relations manager and the manager/responsible for reception. After presenting a problem to them I was met with insensitive service We came to celebrate and there was no attention even though it was stated in the receipt and in the email

the location

Stayed in March 2023

The staff was good in general One specific worker harmed our experience and that’s a shame

Clean and great location

Stayed in February 2023

Breakfast was nice but the coffee was always lukewarm. The AC in the room didn’t work properly. The room was hot all the time which made it uncomfortable. We paid for a junior suite but wasn’t worth it. The room was average.

Breakfast was nice - there was a good selection. Location was fine

Stayed in November 2022

the thing that i didnt like is noise of the street i can hear it it my room that i didnt feel comfortable while sleeping

everything was perfect and the reception also sweet and nice ,, near the center shops and supermarket + food everything near + train station 5 min walling

Stayed in January 2023

The room floor wasn't clean

The position of the hotel is a plus for seeing Budapest by foot

Stayed in December 2022

We requested a king size mattress but we’re given a room with two twins pushed together. There was no heater in the room. Airplay from my iPhone to the tv would not allow me to watch Netflix. Our first night, the cleaning staff took one of our used bath towels and didn’t replace it with a clean one. Every night we had to ask for new clean towels. After one day of housecleaning, both windows were left open. These types of windows open inward, so it’s hard to tell they’re actually open. We didn’t realize until the morning after they were opened the whole night so we were freezing. I don’t understand why they would leave them open if we always left them closed? The bed was super noisy The toilet paper was like wiping your butt with cardboard.

Stayed in November 2022

I don't usually make bad comments about hotels, however this one is seriously odd - The minibar was just an empty fridge. The soundproofing between the floors wasn't very good, the noisy corridor and doors slamming. The crazy bathroom, where you have to side step between the toilet and the shower screen so you can close the door. (That's why there are no photographs of the toilet and shower facilities, it would be impossible to photograph the room). The crazy large cups for the coffee machine, that don't fit so you can easily make a coffee. We did a hotel invited survey after the first night and our issues were acknowledged by management. They rang and suggested as the hotel was full they couldn't relocated us. That was reasonable. They offered us a complimentary bottle of champagne. Excellent, nice offer. When the 1/2 bottle of Spanish bubbly. arrived...... yep that's right. They charged us for breakfasts that we didn't have and when we asked to have the cost removed, (maybe it was a language issue) they double checked that we'd like the charge removed!

The location. The staff. The bed.

Stayed in October 2022

taxi ordering could be easier

the property was clean and modern and in a great location!

Stayed in October 2022

staff refused to provide a voucher or refund when we had to check out one day early due to emergency. very unfriendly and uncooperative. I’ve had 100% better service from other properties when encountering same issue when booking via Booking.com. horrible customer service.

nice interior, clean, good location

Stayed in October 2022

not all the staff are good

location

Stayed in August 2022

COLD in Room no Heating regulation only Air COndition : this weekend was cold in room, VERY VERY bad BED; unstabil, movins all the nicht matterace absolut not hard , very uncomfortable .... empty room minibar ,

lokation , Aroma at Enterance . and to p lokation

Stayed in September 2022

A noise from the people walking above my room ruined my rest. Rooms are not soundproof and you can hear everything going on outside and above on the floor. Also, room service is useless since they start working from 12pm-10pm and who needs room service in this period.

Junior suit was very spacious and the enterior was modern, which I loved. Bed is sooo comfy, It was difficult for me to get up. Staff friendly and lovely, also it was super clean Location is def a big plus as everything is within walking distance

Stayed in September 2022

The reception

Location was good . It was clean hotel .

Stayed in August 2022

The fact that it did not offer disposable slippers or bathrobes.

Stayed in August 2022

The staff seemed to not care about you.

Good room, although the bathroom door was very annoyingly placed. The location is central but it's a very busy street at night.

Stayed in August 2022

the room was not very clean

nice location and great rooftop

Stayed in August 2022

We arrived late after a delayed flight and it took forever to check in ( a lady was teaching another man how to make the check in at 3 am). They instructed us to park the car in the garage and after 15 minutes someone knocked our door telling us to move the car because the garage is reserved for other guests ( again at 3 am). Early in the morning the cleaning ladies were slamming doors and making loud noise even though we had the do not disturb sign at ours.

Stayed in August 2022

Room service wasn't available. Checked in at 9pm but kitchen was closed

Stayed in July 2022

The room was not ready for us since we were 3 persons, design of the room, open bathroom. From the shower you go directly to the room. If you are 3 there is no privacy. It was missing towel and slippers for the third person. We expected more from 4 star hotel.

Polite receptionist and very good location.

Stayed in July 2022

front desk staff rude & unwelcoming, bath towels were huge & wouldn’t dry so had to change out every day, no ventilation in bathroom made it very humid

location was great, room was fairly quiet, private patio, mini fridg (tho it didn’t get cold enough to store food), housekeeping very professional, lock box was good size

Stayed in July 2022

Breakfast was additional cost even though it showed as included on booking.com. Drilling in the room next door disturbed me one morning. Skybar closed every night except 1.

Conveniently located, comfortable hotel.

Stayed in July 2022

lack of spa/seimming pool view sink inside the room

Stayed in July 2022

Long waiting for check in, check out, queues in front of the desk often when you need e.g. order a taxi,.. Room location just next to a door to another hall-it could be kept permanently open but it instead it kept opening and closing with loud noise waking us up at night many times.

Great breakfast, perfect location, comfy bed

Stayed in May 2022