Most of the staff doesn't speak english (besides reception), so that can be a problem. The kids pool gave my child a bad rash - probably because of the chemicals they have to use to keep it clean.

The all inclusive was great, food was tasty and there were many options to choose from. Staff is friendly and helpful.

Stayed in March 2025

Water massage, clean, all inclusive ( plenty of Food, free drinks)

Excelent value for money

Stayed in December 2024

We won the Booking award! 10% of payment we can use during next stay via Booking. If we would book and pay directly on the hotel website, it would be 10% cheaper. Who is fooling us?

Room was clean and spacious, food delicious. Medicinal part of Spa was superb for us.

Stayed in November 2024

Excellent food

Stayed in November 2024

We like everything.

Sve. Osoblje odlično, spiza još bolja, smještaj, oli ti ga sobe uredne i čiste, a najbitnije od svega, odnosno zbog čega smo i potegni cili ovaj put, a to je pitanje zdravlja. Ova voda stvarno ima ljekovite moći.

Stayed in September 2024

The food was only avarage, definitely mit international 4* standard, the drinks were overpriced and it the fact that a space in the garage requires pre-booking was only told at the hotel.

I liked the hotel, the direct access to the pool.

Stayed in August 2024

The room was the family room. Aircon was releasing smelly air, so we turned it off. For this much money one would expect proper bed, but we only got 1 bed and a very uncomfortable sofabed…it was also potentially dangerous as it had a large iron frame, the kids hurt themselves getting off and on constantly. One of the pillow was smelly, had to put it out to the terrace and air it. There could be a cupboard in the bedroom as apart from the bed and tv it was empty. We stored the clothes in an open suitcase on the floor. Few hidden charges like the sauna world entry isnt included, parking is extra charge within the hotel’s parking lot. The hotel was overcrowded, at dinner we felt that we are going to battle every time. For the amount of money we payed we expected comfortable beds, aircon which works etc. Also, no gym available within the hotel.

The food is brilliant, good variety and very tasty. There are healthy options for everyone. The people working there were helpful and nice.

Stayed in August 2024

We stayed at floor 1 facing the parking area this time There was smoking area right underneath us so we couldn’t open the balcony much as the smoke was straight in our room. Toilet hard to splash :-)

Second time in this hotel for a 5 day vacation and we again had a great time. Perfect location right next to the Zalakaros thermal and aquatic centre (hotel connected to the spa with a tunnel). Comfortable rooms and the most delicious food.

Stayed in July 2024

We will come back soon

Stayed in July 2024

While there is plenty of food available several times a day, I have my doubts about the quality of the food. Not that it was bad or anything, it's likely that they are using cheap ingredients. It's a little bit noisy since there are a lot of families and people who enjoy all-inclusive stays.

Directly attached to the spa, broad access to all-inclusive meals and snacks

Stayed in March 2024

Spa, okolí, program all inclusive.

Stayed in March 2024

Everthing

Stayed in February 2024

While the thermal spa has potential, it's in dire need of renovation. Unfortunately, several staircases were closed during our visit for maintenance, limiting access to upper levels and causing overcrowding, especially on the hanging net passage, where safety concerns were evident. Floors are excessively slippery, necessitating the use of slippers at all times. Additionally, the early closure of the thermal center at 7 PM, especially during the week, felt rushed, also because of the lack of evening entertainment - no mini disco or something that you would expect for a hotel like this. While the spa has potential, significant improvements are needed to enhance the guest experience.

The suite was really nice, but we found the lack of storage space in the bedroom- the room only had a bed and nothing else, which made it challenging for a family of four. With two children sleeping on the couch in the 'living room,' there wasn't enough space for everyone's clothes. On a positive note, the food was amazing, although the children were disappointed that pancakes weren't available for breakfast. :)

Stayed in March 2024

3 bed for children matress is hard, probably not good for sleeping for adults

Stayed in February 2024

Sauna world operates only during weekend

Dinner chees selection

Stayed in February 2024

Food

Stayed in December 2023

The bedroom is big but there's no any furniture, an extra closet would be great, with kids we have a lot of stuff and the wardrobe at entrance is not enough to store things for 4 people.

Food is great and good facility/activities for kids

Stayed in January 2024

We had a room close to the elevator and it was a bit noisy during the morning and evening.

The food was excellent, always fresh and lots of choices, also prepared for food allergies. The room was spacious, staff very friendly.

Stayed in January 2024

Everything in spa is not working during the week. Spa world is open only from friday to sunday. It is also not included in the price, but we would have paid it, if it was open.

The hotel is very welcoming, the food is good and the spa is amazing. The spa is connected to the hotel, so there is no need to go outside of the hotel. The hotel provides the towels and bathrobe. The room is very clean, there are basic toileteries. The price-performance is exceptional. This was our second stay in this year ☺️

Stayed in December 2023

Generous food options. Clean and spacious accommodation, direct access to the SPA/pool area.

Stayed in December 2023

Loud music until 11pm, which can be heard in rooms upstairs as well. Uncomfortable, very unprofessional massage experience, Indian guy tried touching women at intimate places. At least the hotel reception was very helpful and responsive in finding a solution. Cannot recommend massage though…

Modern, clean environment, excellent dining and bar options.

Stayed in November 2023

There could be a pole in the garage to lock the bike.

Spacious room, nice design and balcony.

Stayed in September 2023

You should pay for the hotel parking -not sure why. There are free parking outside but with some limitations and unclear explanations. The variety of food could be a bit better for such level of hotel.

The big plus is the fast access direct corridor from the hotel to thermal park. Modern room with new A/C (was important in the hot days).

Stayed in August 2023

Zalakaros itself is a bit remote and boring.

Friendly staff, family room super comfortable, great value for money, access to the water park

Stayed in August 2023