Old bathroom and foul smell, poor drainage.

Staff perfect 10, facilities need upgrades, especially bathroom. Restaurant great and nice atmosphere.

Stayed in October 2024

Bathroom old and not very clean, drainage poor and smelly. Staff did their very best with the facilities provided to them.

The staff were exceptional, beautiful smiles and very friendly and happy to help. Restaurant very nice lovely.

Stayed in October 2024

only 1 thing ... it seemed that there was 1 room (339) that constantly had the door open even if no-one was staying there and I found that a little disturbing ... is that room haunted by a ghost?

Friendly, efficient service and cleanliness is very good Breakfast choices are varied and good quality the rooms are very comfortable and serviced daily - thank you

Stayed in August 2023

Restaurant was not good: productS missing, staff does not know what is available in the menu. Breakfast is poor for continental Bathroom not really cleaned. Not calm

Location.

Stayed in July 2023

The room was dusty, had to queue for breakfast (insufficient table)

The location

Stayed in April 2023

We thought the restaurant was poor, offering a very limited choice on the menu. Lack of alcoholic drinks in the restaurant was a major disappointment.

Reception very helpful with regards to extending our checkout and organising taxi to airport. Complementary fruit and drink in room appreciated.

Stayed in April 2023

Shower was flimsy and loose and light bulb was faulty

Service was excellent and staff were friendly. Room was in very good condition, clean and super spacious. Breakfast was ok altho no milk available and toaster was slow

Stayed in April 2023

good value for the level of services received

Stayed in January 2023

Friendly peoply. Nice room.

Stayed in December 2022

This hotel is literally a cube. The lobby had no natural lights and it was hard to navigate at first. The window in the first room we received, to our surprise, opened to the hotel lobby. But we were quickly changed to a room with nicer view after asking the receptionist.

Stayed in August 2022

Hope the breakfast menu is more varied.

Strategic location, helpful staffs, clean room.

Stayed in August 2022

Bathroom needs refurbishment. No carpeting, rug or carpet. SPA is just a hotel room turned into a makeshift massage room. Bali massage Was not really a proper massage. Even though the masseur Was super friendly.

Very friendly and helpful staff in all hotel. Air conditioned and quiet room Very good coffee.

Stayed in July 2022

Spacious

Stayed in June 2022

the rooms a bit small

location

Stayed in May 2022

When I used grab services, the driver is using google map. But the pinpoint is not accurate. We need to move 3 km turn around and find the right place.

Stayed in April 2022

Definitely not a place recommended for Westeners visiting Bali - buffet breakfast wasn't edible for Western diets

Friendly staff

Stayed in December 2024

Nil

When it comes to considering your accommodation options, the Four Star at Trans Hotel is definitely worth mentioning. We had the pleasure of staying at this hotel from 25th March to 1st April, and we must say, our experience was exceptional. It's important to highlight that this was a business trip involving 51 students and 3 staff members. The fact that the rooms were pre-arranged before our group's arrival greatly contributed to the efficiency of our check-in process. It was incredibly fast and streamlined, allowing all members of our large group to settle in without any delays. Handling such a sizable group can be quite challenging, but the Four Star at Trans Hotel managed it with exceptional ease. From ensuring that all rooms were prepared and ready for our arrival to providing assistance throughout our stay, the hotel staff demonstrated remarkable professionalism and efficiency in managing group bookings. This seamless coordination undoubtedly enhanced our overall experience at the hotel. It's a testament to the hotel's commitment to providing excellent service and ensuring the satisfaction of all guests, regardless of group size. We were thoroughly impressed by their ability to cater to our needs and make our business trip a seamless and enjoyable experience. The hotel's facilities and rooms were also very satisfying. The rooms were spacious and comfortable, equipped with all the necessary amenities to make us feel at ease. Additionally, the hotel's other facilities such as the gym and swimming pool added to the enjoyment of our stay. Lastly, we must mention the hotel's location. The Four Star is situated in a convenient location with many restaurants and shopping mall nearby. Overall, we are extremely pleased with our stay at the Four Star at Trans Hotel. Their excellent service, comfortable rooms, and convenient location made our trip perfect.

Stayed in March 2024

Cleanliness of the room toilet and the room in general.

The staff.

Stayed in August 2023

I felt it was dirty. The shower did not drain, so floated the bathroom. the room is very small and has a bad smell. I only stayed here as I could not find last minute accomodation. I would not stay here again

Stayed in July 2023

from staff to room everything was zero room has swollen floor you can’t walk make quicking noice …pics attached at receptionist asked for taxi for half day they started negotiating and told 500000 for half day and when we agreed they say pay cash only .. we agreed to it and asked receipt they refused and told no taxi available the girl on recieption said when we went for breakfast at 9:15 there was no food when asked for food and requested if they can make without egg as I am allergic they say chef busy have many for lunch you need to wait 30 mn .. we fail to understand guest on breakfast table is to be served first or lunch ? and time for breakfast is till 10

practically nothing

Stayed in March 2023

Staff very friendly And fast response

Stayed in December 2022

the bathroom was clogged and not draining water properly

it’s clean with friendly staff

Stayed in September 2022

Everything

Fabulous experience

Stayed in June 2022

Not hot water in the shower (barely warm). The shower was leaking from everywhere. The room is dusty and bathroom still had hairs on white surfaces(clearly had not been vacuumed for a while). Door automatic closing does not work properly. Bathroom is falling appart. This is far from a 4 star hotel. I'd barely give it 2.

Friendly staff, decent breakfast, not far on foot from the main monument.

Stayed in May 2022