Location of my room a top the restaurant area.. I could smell the smokey bbq in my room at night. The room itself was excellent, yet the location near the kitchen was unlucky.

Loved the hotel design and ambience. Feels like you are amidst a luxury Robinson Crusoe setting. Lost amidst trees, greenery, and natural wood. The quiet pool area is beautiful. And the staff, who go above and beyond to make you feel welcome and enjoy your stay. The Andaz team and staff is its best feature. Professional, kind, and attentive.

Stayed in April 2025

Service whilst generally good/friendly could be a little haphazard (too many staff...people forgetting orders...some things would be easier as self-serve i.e. breakfast)

Great room - very luxurious, beautiful gardens and great location

Stayed in March 2025

Overall the experience was great I found the fisherman’s bar drinks were warm and overpriced. Food was overpriced too. Surely there’s enough profit in the rooms to reduce food and drink prices.

Stayed in March 2025

The main pool was crowded and had many children and no life guard on duty in case of emergency.

Location, room design and staff were very helpful always.

Stayed in February 2025

The only thing I couldn’t get to work was screen mirroring from iPhones or iPads. On our last night, we were disturbed late into the night by guests staying on the floor above us. However, around 11 PM, I sent a WhatsApp message to the hotel staff, and they resolved the noise issue within minutes with a single phone call. On the day of departure, we were allowed a late check-out. However, I had also requested the possibility of taking a shower in the evening before leaving. This was promised, but when the time came, none of the staff members were able to direct me to the showers. The only options available were outdoor showers with cold water by the pool, in full view of other guests, or several toilets around the property. However, no one could find or show me an actual bathroom with a shower. We ended up running around the whole area with the staff, trying to find one.

The hotel is beautiful, clean, and furnished with new, tasteful, and luxurious decor. It is located in a very quiet and clean part of the city. Absolutely excellent food, but the price is a bit high. A perfect kids’ club with friendly animators.

Stayed in March 2025

Wonderful hotel, amazing design, perfect kitchen. Will.be back!

Stayed in February 2025

Great location and great facilities

Stayed in February 2025

The check-in process could've been smoother (they promised the room would be ready in 10 minutes but we waited and waited and it took more than 30 minutes). Other than that, I can't think of anything else. The Korean BBQ also fell short of expectations. I think it became overpriced in the end. Next time we will have a seafood dinner instead.

Best place in Sanur at the moment. Relatively new, feels fresh, beautiful in design and layout, super comfy beds with big tub in the bathroom and spacious shower. We truly enjoyed staying here for 2 nights and wished we had more time here. We would definitely stay here again and recommend it to anyone who wishes to stay in a "revamped" area like Sanur that's not as crowded as the likes of Canggu, Seminyak and Ubud. It's also cleaner and more family-friendly.

Stayed in January 2025

I like beds that are soft and comfy - the beds were very firm

Beautiful hotel and grounds - rooms were built and finished to a very high standard and no damp Bali smell

Stayed in January 2025

we loved every minute in this hotel.

clean, amazing service, friendly staff just superb 👌

Stayed in January 2025

Nothing

Amazing staff, beautiful amenities and THE BEST breakfast!

Stayed in January 2025

The pool was a bit dirty.

. The breakfast was good. Apurva was much nicer than Merasuka.

Stayed in January 2025

Nothing

Love it

Stayed in January 2025

We stayed in a one bedroom villa and having been to Bali a few times the villa was not worth the money. You can get the same layout or bigger for much less in other resorts. The decor and design of pool area of the villa which part of is just a blank concrete wall is disappointing for 5 star (see pic). You also can’t get cocktails delivered to the villa, just other drinks. Haven’t had that at other resort villas. The round sun bed doesn’t fit two people. Lounges would be better. The snacks are replaced but with the exact same thing. Breakfast was ok. I would stay in a standard room next time. Not worth it.

Stunning boutique hotel which is more intimate and luxurious than the grand Hyatt next door. The pool is on the beach with great cabanas and an amazing seafood restaurant with great cocktails. The grounds are beautiful and the staff have unique and cool uniforms and overall the resort has a luxurious, calm and intimate feel to it. They let us use the facilities until our flight. The main restaurant had amazing Korean and other Asian food. The adults pool, spa, gym, sauna area is exceptional. Would come back but stay in a normal room not a villa.

Stayed in December 2024

👍

Stayed in January 2025

Andaz absolutely exceeded our expectations. A beautiful, maintained, clean, luxe Balinese resort. The staff were incredible. Highly attentive, always welcoming and nothing was ever too much trouble. The food was outstanding, we did not have a single meal that disappointed - even the room service was fresh, hot and restaurant quality. Highly recommend.

Stayed in December 2024

Unfortunately not all staff in the hotel were nice… There were staffs at the restaurant who are not really attentive & not saying hello

Love the facility, the room & the ambience are nice, quick check in process… The breakfast is awesome

Stayed in December 2024

We really loved our stay. Staff were fabulous. Location on the beach, traditional Bali style & rooms were stunning. Look forward to our stay again next year.

Stayed in November 2024

Everything was spectacular, from the facilities to the staff and the overall atmosphere.

Stayed in October 2024

Rooms were spacious, always clean and in good condition. Very comfortable. It did live up to the 5* rating. The outside area is well maintained and a good selection of facilities. They’re sharing the spa and the gym with Hyatt Regency but this was not a problem at all. They also have free bike rentals which were well appreciated. Pools were also great, especially the quiet small pool next to our room. The resort felt spacious and never felt crowded. Perfect place to chill and relax. Location wise - close to everything central and harbours.

Stayed in October 2024

The gym was a bit small, given it was shared with Hyatt. Always quite busy

Great resort. Spacious villa and fantastically friendly personnel. Amazing breakfast and so, so family friendly!

Stayed in October 2024

Nothing.

Unbelievable grounds, all the food was delicious especially breakfast, stunning pool. Free use of bikes to ride along the coast. Everything was perfect.

Stayed in September 2024

just 2 minor things, 1 was the food at breakfast being quite bland. although there was a huge selection/variety, most of them were quite underwhelming. the pates were questionable and cheese selection was quite bad. the only things we liked at breakfast were the juices, matcha latte and "indonesian dish of the day" which was the babi guling. they looked pretty though and made for nice instagram posts lol. i normally don't expect much from hotel breakfasts anyway. no2 was the fact that we had to walk to the lobby to fetch our gojek deliveries instead of being able to get them sent to our room. not a big issue as it probably helps get our steps up anyway.

as soon as I entered the resort, I could already tell it was going to be a great stay. place was so nice and zen. all the staff members were super amazing and friendly. room layout was perfect and they were super clean. love that they also provide bath bombs?! unfortunately, we didn't get the chance to try out the spa.

Stayed in August 2024

AC could have worked better; but the staff did fix it so that it was ok.

The room on the lagoon was beautiful. Spectacular large bathroom. Breakfast was wonderful.

Stayed in June 2024