Jl. Kusuma Sari No.1, 80277 Sanur, Indonesia
#20 of 104 hotels in Sanur
Guests' ChoiceBased on 747 hotel reviews
8.8Cleanliness
9.3
Comfort
9.4
Location
9.3
Facilities
9.1
Staff
9.5
Value for money
8.8
Free Wifi
9.3
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End of dialog contentReviewed: March 30, 2025
Daniel
SingaporeGreat location for Nyepi. It's about 30m away from the junction. See my pics and you can see the hotel in the background. You can clearly see the balconies of the hotel in the pic! The first pic is taken at night from my balcony, almost all darkness. That's Nyepi night for you. Really surreal and worth seeing. The third pic is taken from the same balcony in the morning. It's also different when viewing from above as opposed to ground level. The open concept will appeal to those who do not like a quiet hotel. It's ok for me, but would have preferred it to be quieter during Nyepi. Some locals across the street was talking loudly which again, spoils the mood. My friend stayed on level 1 and had no smart TV in the room. I was on level 3 and had smart TV.
Stayed in March 2025
Reviewed: March 27, 2025
Sylvia
AustraliaWe loved Artotel Sanur. The rooms are a good size, clean with fluffy white towels. Great staff, good breakfast, & located close to the beach, restaurants & shopping. As expats living in Bali, this will be our go-to hotel in Sanur. Thank you for a wonderful stay.
Stayed in March 2025
Reviewed: March 20, 2025
Sandra
AustraliaThe hot pool, with no shade
The room, food, aircon
Stayed in March 2025
Reviewed: March 20, 2025
Baskara
IndonesiaThe room is not soundproof enough, especially when they put you near the metal stairs. I am pessimist about the cleanliness of the artistic furniture and surroundings, hope they know how to clean it. I think you need to change or redesign your restaurant’s roof, as it is very noisy when raining and also leaking everywhere. The variety of the breakfast could be improved more.
The artistic design, big infinity swimming pool, their non wooden baby cot, the location near by the beach.
Stayed in March 2025
Reviewed: March 18, 2025
Kaley
New ZealandThe doors don't block out much noise. Very little gluten free options for breakfast despite asking in advance (was told they'd be able to cater) and discussing with the receptionist when we arrived. The first morning we were there the kitchen staff had no idea about needing to have gluten free food available.
The air conditioning was incredible and much needed to combat the heat outside. The staff were friendly and happy to help. The kitchen staff were super lovely and went through every dish with me and stated whether it was gluten-free or not. They made gluten-free bread for me on our second morning, which was incredibly tasty.
Stayed in March 2025
Reviewed: March 18, 2025
Tcjt1968
United KingdomCost of bottled water was triple price of shops and half the size, had to buy English breakfast tea.
The staff, very friendly, cleanliness, location
Stayed in March 2025
Reviewed: March 18, 2025
David
United Statesnothing cone to mind.
Beautiful but casual environment, great staff, excellent location. Generally, a great fun surprise.
Stayed in February 2025
Reviewed: March 15, 2025
Valérie
NetherlandsIt would be great to have a spot to sit on the balcony and to have a kettle for making tea in the room. Although the hotel offers two complimentary water bottles (500ml) a day, this is not sufficient for making coffee/tea, drinking and using in the bathroom. It would be great if two extra bottles are provided for the bathroom for, e.g., brushing your teeth, since the tap water is not potable.
This was our third stay at Artotel Sanur, and we keep coming back for a reason. It is great value for money. The rooms are spacious and very clean. The breakfast buffet is great and Lidah Lokal is a lovely restaurant to have dinner at and to sit for breakfast. The rooftop pool and bar are the perfect place to chill and to hide out for the bouts of rain in the rainy season. The spa is great, especially the massages by Novi and Trisha. The staff is the best, upon arrival, most remembered us from the past years. A special shoutout to Dita, Nova, Erik, Perdi and Benji for having great service and conversation.
Stayed in February 2025
Reviewed: March 8, 2025
Sayeed
United StatesCan’t think off any.
During our stay at ARTOTEL Sanur Bali, we had delightful breakfast everyday with diverse selection of food. The friendly restaurant staffs were attentive and quick to accommodate our requests. Restaurant was clean, spacious with option to sit outside, creating a warm and inviting atmosphere. The restaurant serves breakfast, lunch, and dinner everyday.
Stayed in March 2025
Reviewed: March 8, 2025
Joanna
PhilippinesNothing
Very accessible
Stayed in March 2025
Reviewed: March 4, 2025
Lisa
United KingdomSpotlessly clean and friendly staff , this is probably one of the best hotels in Bali . Rooftop infinity pool is beautiful
Stayed in February 2025
Reviewed: February 25, 2025
Tomáš
Czech RepublicGreat staff, during our stay every one was friendly and very polite to us. Generous breakfast, good location, walk distance to the beach promenade.
Stayed in February 2025
Reviewed: February 25, 2025
Dimitar
BulgariaVery friendly and helpful staff, clean, nice, interesting interior, good location, very nice pool, restaurant with good food. Went there with our 5-year old.
Stayed in February 2025
Reviewed: February 24, 2025
Teodora
United KingdomBreakfast was great. Would have been better to be able to make our own coffee. Staff was amazing and always there to help ! There was always a bit of noise from the top floor bar until late but didn't bother too much ! Overall excellent hotel, excellent location and will hopefully be back again 😀
Stayed in February 2025
Reviewed: February 21, 2025
Yuchun
TaiwanThe music selecion for swimming pool and restaurant had heavy bass sound which resonatesd in the room in every second (Luckily, the receptionist was great and helpful on the noise issue I raised, he changed room soon for me for the rest of stay.) Arthotel will benefit from either changing the song selection to a lighter one Or implementing more sound-proof hardwares.
▶ Staff were very polite and warm, always greeting everytime I met them. ▶ Room very clean. Bed is comfortable. There is a rack on the balcony for hanging clothes. There is little wooden structure inside the room hence no mold smell which is great. Kettle is available upon request. The breakfast and swimming pool are nice. Roof top view is great!! ▶ Can refill 2 water bottles a day ▶ Beach is 3 minutes walk!! A convenient store & money changer within 1-min walk. ▶ Most of the receptionist were very helpful. ▶ Bring your own tooth brush and paste. Bring your own slippers if you are not used to flip flops.
Stayed in February 2025
Reviewed: February 18, 2025
Yuk
Hong KongThis is really a nice hotel with excellent service. The hotel is located within quick walking distance to the beach, and surrounded by many shops and restaurants. We had a really warm welcome, room is extremely clean and is incredibly comfortable. Gorgeous swimming pool. Most of the staff are absolutely fantastic! Jaya, Gunggus, Uca, Wahyu and Azhar are amazing, so helpful and super friendly. Lovely breakfast buffet, and we strongly recommend the place and would definitely stay here again in our next visit to Bali.
Stayed in February 2025
Reviewed: February 16, 2025
Dagnija
GermanyNice staff, they let us check out later. Good location, rooms have all thatbis needed.
Stayed in February 2025
Reviewed: February 15, 2025
Sybren
NetherlandsWe had noting to complain about.
The hotel fully meets our expectations. The room was modern, well maintained and up to standard (we had a 40m2 room). The staff is friendly and professional and service oriented. Breakfast is great, especially the pastries are far above average presented at a buffet breakfast in other hotels. We every now and then have to be in the area either when traveling by plane or when to arrange practical things in or around Denpasar. We then often stay a few nights in Sanur. I predict we will stay at this place one or more of the next times too.
Stayed in February 2025
Reviewed: February 14, 2025
Allison
AustraliaNothing
Stunning timber architecture, with beautiful artwork in the rooms. Great food & lovely staff. Would definitely return
Stayed in December 2024
Reviewed: February 13, 2025
Philip
United KingdomThe hotel doesn’t have great views.
Service was excellent, staff were very helpful and friendly. Location is very central with easy access to the beach and local bars, beach clubs and restaurants. Quality of breakfast and food generally was excellent.
Stayed in February 2025
Reviewed: February 12, 2025
Joanne
United KingdomNothing
Loved everything about this place - staff were friendly and attentive . FOOD was excellent.. OVERALL- excellent
Stayed in February 2025
Reviewed: February 10, 2025
Shane
United KingdomNothing
Great rooftop pool and bar with special thanks to Azhar, Eni, Erik and Dita for their great service. Rooms are spacious, modern and spotlessly clean with comfortable beds. The buffet breakfast choice is great and the location is good too.
Stayed in February 2025
Reviewed: February 8, 2025
Debbie
IndonesiaGreat location, comfy beds and pillows, spacious and clean rooms… bfast was okay.. but everything is perfect..
Stayed in February 2025
Reviewed: January 29, 2025
Christopher
AustraliaWC has only side flush and no hose to flush. All the toilets should be updated. TV did not have internet connection.
Location, front desk support, general staff, roof top pool, breakfast, bed
Stayed in January 2025
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